AWS Outage: Affected Services, Scope, and Status of the Incident

Last update: 20/10/2025

  • Failure in US-EAST-1 region causes errors and latency in AWS services.
  • Mass reporting from 08:40 a.m. (peninsular time) with global impact.
  • Services like Amazon, Alexa, Prime Video, Canva, and Duolingo are experiencing issues.
  • AWS is working to mitigate the incident and has posted updates on its status page.

An incident in Amazon Web Services (AWS) is causing disruptions on a global scale and affecting millions of users and businesses. Reports began to fire around 08:40 PM (Spanish Peninsula Time) This Monday, October 20, with multiple complaints about access failures, server errors, and slowness in critical services.

On social networks and monitoring platforms, the number of warnings is increasing. connectivity issues, both in Amazon products and in third-party applications that rely on its cloud infrastructure. Those affected include Amazon, Alexa and Prime Video, as well as tools like Canva o Duolingo , the AI ​​app Perplexity, networks such as Snapchat and games of the caliber of Fortnite, Roblox o Clash Royale.

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What's happening right now

AWS Global Outage

The official AWS status page has confirmed a increasing error rates and the latencies that it affects several services in the US-EAST-1 region (Northern Virginia)The company indicates that its team is working to mitigate the incident and that the creation of cases in the Support Center or via the support API.

Services with detected problems

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The cuts are not limited to a single category: impacts are observed in Amazon store and platforms, popular apps and entertainment services, with error peaks in different time periods and geographic areas.

  • Amazon Services: Amazon.com, Alexa and Prime Video.
  • Applications and platforms: Canva, Duolingo, Perplexity AI, Crunchyroll.
  • Social Media: Snapchat and Goodreads.
  • Video Games: Fortnite, Roblox and Clash Royale.
  • Financial Services: Incidents reported on Venmo and Robinhood.

The technical epicenter is located in United States, but the shock wave is felt in other areas. In Europe There are services that remain operational and others with the same symptoms as in the US; in Spain, DownDetector shows peaks of reports in cities such as Madrid and Barcelona from the early hours.

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What AWS says about the incident

NBA AWS

Amazon points out that investigates the origin of the failure while implementing mitigation measures. Their status dashboard indicates they will provide further updates in the coming minutes and that the issue is centered in US-EAST-1, one of their largest and most critical regions.

AWS allows rent computing resources —such as servers, storage and databases and managed services like Redshift— instead of maintaining its own infrastructure. Its huge market share means that any incident can cause cascading effectsAmong the clients who have historically trusted their services are Netflix, Spotify, Reddit and Airbnb, among many others.

What users can notice

AWS DownDetector

The most common symptoms range from pages that don't load, 5xx errors and high latencies up to inability to log in, failure to play video, or problems loading images and resources in applications and websites.

It is advisable to consult the AWS Status Dashboard and verify reports on sites like DownDetector, in addition to the official channels of each affected service. In corporate environments, it is advisable for IT teams to apply contingency plans and monitor availability metrics as AWS deploys solutions.

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Chronology of the fall and follow-up

The first alerts began around 08:40 a.m. (CST). AWS has acknowledged the incident on US-EAST-1 and announced that it will offer regular updates while investigating the root cause. News in development, with data that can be expanded as the situation progresses evolve.

The general photograph leaves a significant disruption Originating in US-EAST-1, global impact and popular services experiencing intermittent failures; AWS is already working on mitigation and has committed continuous information while restoring normality.

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