- Integration of internal sources such as Slack, SharePoint, Drive or GitHub with quoted responses and respect for permissions.
- Manual activation via a button; while active there is no web search or creation of graphics or images.
- Model with GPT-5 type reasoning capabilities to resolve ambiguities, apply filters by date and unify information.
- Enterprise controls: encryption, SSO/SCIM, allowlists, auditing, and compliance API.
OpenAI has presented Company Knowledge for ChatGPT in the Business, Enterprise, and Education plans, a capability that It connects the assistant with corporate tools such as Slack, SharePoint, Google Drive, or GitHub to provide answers based on company information.The innovation is based on a model with reasoning abilities of the GPT-5 family, designed to search multiple sources at once and return more complete results with source references.
In practice, ChatGPT acts as a conversational search engine within the workspaceThis function is invoked from a specific button in the message area; connected applications are selected, and the system returns responses with citations to the relevant documents, threads, or repositories. While the function is active, There is no web browsing or creation of graphics or images, and can handle ambiguous or time-sensitive questions thanks to date filters and multiple searches.
What is Company Knowledge and what is it used for?
Most organizations grapple with the classic problem of having too much information scattered across silos and very little usable contextCompany Knowledge seeks to break down these barriers, simultaneously accessing messages in Slack, files in SharePoint or Drive, and DMS systems for storing documentation and code on GitHub to provide a single contextualized response, always with clear citations and links to sources.
According to OpenAI, this capability makes ChatGPT a conversational search for business purposeFor example, in response to a question like "What's the status of next year's goals?", the assistant It can synthesize Slack threads, shared documents, and authorized emails., indicating which piece supports each piece of data so that the user can verify it instantly.
How it works and what changes compared to basic connectors
Under the hood, the function It uses a variant of the GPT-5 reasoning model. It's fine-tuned to consult multiple sources simultaneously, "think while searching," and resolve contradictions detected between documents from different teams. Furthermore, it applies temporary filters to prioritize recent content when the consultation requires it.
Beyond simple file uploads or connectors, Company Knowledge unifies information retrieval with attribution by source and organizational controls. This is the basis of their proposal as opposed to constantly switching applications and manually copying and pasting, a dynamic that consumes time and generates errors.
- Connect with tools like Google Drive, OneDrive, SharePoint, Box, Slack, Confluence or GitHub, among other available options.
- Se activated with a dedicated button in the composerIt can be deactivated without losing the chat context.
- Includes citations and links to each file, thread, or repository used in the response.
- Admits follow-up questions and actions about files where company policy allows it.
Privacy, security and data governance
OpenAI emphasizes that Company Knowledge respects the existing permits In each system, ChatGPT only accesses what the user is authorized to see. Furthermore, the company states that It does not train its models with customer data by default.It also provides encryption, single sign-on (SSO), SCIM, allowed IP lists, and an Enterprise Compliance API for auditing.
For European and Spanish organizations, these points are key because of their alignment with compliance practices such as SOC 2 and ISO 27001 and due to the need for rigorous governance under frameworks such as the GDPR. Administrators can limit which connectors are enabled at the workspace level, Manage OAuth per user and apply access policies by groups.
Availability, plans and activation
The feature is available globally on all plans ChatGPT Business, Enterprise and Education, with a rollout that aligns with the prices and conditions of each level and the app and agent platformSeveral companies collaborated as design partners, requesting the minimum necessary access. switches per connector and source traceability, elements that are part of the launch.
To use it for the first time, Simply press the Company Knowledge button in the message boxconnect the desired applications and authorize the corresponding account. Even without activating the feature, ChatGPT can reference connected apps in simple answers, but not with the same level of depth or detailed citations. OpenAI plans to expand support to other capabilities and, later, recover features such as web search while maintaining the comprehensive attribution.
Use cases and everyday scenarios
The tool is designed for tasks such as Reporting, planning, research or preparing for client meetings. A management team could generate a weekly briefing in minutes that compiles the latest Slack messages, Google Docs notes, and support escalations, with hyperlinks to each source for detailed review.
The benefits extend to the incorporation of new people Cross-functional productivity is already improved: marketing can synthesize customer feedback, engineering can consolidate incidents and code changes, and customer service can quickly locate relevant escalations, all from a single conversational interface.
Competition and market outlook
With this move, OpenAI is competing directly with Microsoft Copilot in Microsoft 365, the search capabilities in Google Workspace and offerings like Glean or Dropbox Dash. Anthropic, for its part, has launched "Skills" in Claude to enhance agents specialized in tasks of work, a similar approach in the same career.
OpenAI's difference lies in the unification of cross-sources, the systematic citation and granular control for IT. In the medium term, the company plans to expand connectors and explore options for consumers, as well as the possibility of custom connectors, an area where some rivals have already taken steps.
Current limitations and open questions
There are operational waivers: while Company Knowledge is active, You can't search the web nor generate graphics or images. Challenges remain in integrating legacy systems, connector coverage, and the risk of hallucinations even with appointments, which suggests human supervision in critical decisions.
There are also strategic doubts about data sovereignty and supplier dependencyTo mitigate risks, it is advisable to start with limited pilot projects, define usage policies, rigorously measure ROI, and establish audit and review mechanisms that allow for quickly adjust permissions and flows.
With the arrival of Company Knowledge, ChatGPT aims to become an intelligence layer on top of work tools, reducing search time and improving the quality of answers Thanks to attribution. Its real value will depend on connector coverage, data governance, and how securely European organizations integrate it into their daily processes.
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