How to claim money on Amazon: Detailed guide to recover your refund

Shopping online has become a common practice, and Amazon is one of the most used e-commerce giants in the world. However, Purchases don't always turn out as we expect, and sometimes the need arises to claim money for an order that has not arrived, has arrived in poor condition or simply does not meet what was promised.

Fortunately, Amazon has a very efficient returns system., although it is essential to know the exact steps to correctly request a refund.

When can you claim your money back on Amazon?

There are several circumstances in which you could request a refund. on Amazon, and each of them has their own specific procedures.

• Order not delivered: If the item you purchased has not arrived within the stipulated time, you can request a refund once Amazon confirms that the package has not actually been delivered.
• Defective or damaged product: If the product received is not in optimal condition, you have the option to return it and request a refund of the amount paid.
• Incorrect order: If you received an item different from the one you ordered, you can return it and demand a refund.
• Problems with third-party sellers: When you buy through the Amazon marketplace, the seller has its own return policy. If the seller refuses to refund your money, you can resort to the A-to-Z Guarantee from Amazon.

Step by step to request a refund on Amazon

If you need to get your money back after a purchase on Amazon, follow these simple steps:

1. Access your order history

To start the process, go to the Amazon website and go to “My orders”. There you will be able to see the list of all your recent purchases. If you want to learn more about how to do this, you can check out How to get a refund with the Amazon app.

2. Select the problematic item

Locate the product for which you want to request a refund and select the option “Return or replace products”Depending on the situation, you may be given the option to contact the seller directly.

3. Explain the reason for the return

Choose the reason why you want to return the item or claim your money back. Make sure to be clear and concise to avoid confusion during the evaluation of the case.

4. Choose a return method

Amazon usually offers several ways to return the product, such as taking it to a collection point or sending it via courier. In some cases, Amazon may consider that it is not necessary to return the product and will process the refund automatically.

5. Wait for confirmation

Once you have completed the steps above, you will receive a confirmation email and, after evaluation of the case, the money will be refunded to the same payment method used in the purchase.

Refund terms and methods

Amazon refunds the money through the same payment method with which the transaction was made. Depending on the payment method, refund times may vary:

• Credit or debit card: 3 to 5 business days.
• Amazon balance: Immediate return.
• Bank account: Up to 10 business days.
• Cash payment (affiliated stores): It may take up to 10 days.

If more days than indicated have passed and you still have not received your refund, it is best to contact Amazon customer service to check the status of the process. You can also read more about the Amazon return policies to better understand your rights.

Options if Amazon rejects your refund request

In some cases, Amazon may deny a refund request. If this happens, there are some alternatives you can try:

1. Contact customer service: Sometimes a clear and detailed explanation of your situation can make them reconsider their decision.
2. Claiming the A-to-z Guarantee: If you purchased the product from a third-party seller and there was a problem, you can use this guarantee to try to get your money back.
3. Contact your bank: If you paid by card, you can notify your bank to try to recover the amount through a payment dispute.

Getting money back from a purchase on Amazon is not complicated if you follow the proper procedures. The platform is usually quite flexible with the returns and refunds, especially if the purchases are made directly from Amazon and not from third-party sellers. However, It is essential to act quickly and review the return policies to ensure that the claim is valid..