How to fix Event ID 5002 error in Windows 11

Connectivity issues on Windows 11 systems related to the network adapter are more common than you might think. From driver errors to hardware issues or misconfigurations, there are a variety of reasons that can lead to your computer not working properly. experience disconnections or simply not detect the adapter. This article aims to teach you how to Fix Event ID 5002 error, which indicates that The network adapter is not working properly.

Throughout this content, we will break down the possible reasons and guide you step-by-step to identify the root of the problem and fix it. Additionally, we will explore how the driver updates, advanced settings, and other factors can influence the performance of your network adapter in Windows 11. If you've ever experienced blue screens, unexpected network disconnections or problems finding Wi-Fi networks, here you will find a clear and well-structured guide.

Common Causes of Error Event ID 5002

The Event ID 5002 error indicates that the network adapter has determined that it is not working properly. This problem can be caused by a number of factors, ranging from software conflicts to hardware failures. We highlight the main causes below:

• Outdated or corrupt drivers: Network adapter drivers are essential for proper operation. If they are outdated or damaged, they can cause errors such as Event ID 5002.
• Problematic Windows Updates: Sometimes an operating system update can cause conflicts with network drivers, especially if they are not optimized for the new version.
• Hardware issues: Damage to the physical adapter or motherboard may be the root of the problem, especially if shock or overheating has occurred.
• Incorrect network settings: Incorrect adapter properties settings or interference with other devices may cause failures.

Basic steps to diagnose the problem

Before moving on to advanced solutions, it's a good idea to run some initial checks to rule out specific issues. These steps can help you identify whether the error is temporary or if more detailed attention is required:

1. Restart the computer: Many times, a simple reboot can fix software-related errors and reload drivers properly.
2. Access Device Manager: Go to Device Manager and check the status of the network adapter. If it appears with a yellow triangle, there is a problem with the driver or hardware.
3. Run the troubleshooter: Use the built-in Windows tool to diagnose network problems. Type “Troubleshooter” in the search box and select the “Network Adapter” option.
4. Check Windows updates: Sometimes, critical updates are missing that could resolve the issue.

How to fix the error by updating drivers

One of the most effective steps to resolve this type of error is to update the network adapter drivers. You can do so by following these instructions:

• Download the drivers from the manufacturer's website: Visit the official website of your network adapter manufacturer (such as Intel) and download the latest driver version compatible with Windows 11.
• Manual installation: Go to Device Manager, select the network adapter, right-click and choose “Update driver”. Then select the option to search for the downloaded file manually.
• Uninstall and reinstall: If the update does not work, uninstall the driver and restart your computer. Windows will automatically try to reinstall the most suitable driver.

The Event ID 5002 error is related to other connectivity issues in Windows, such as events 5005, 5007, 10400 and error code 0x00028002, which may be due to driver failures, incorrect settings, or hardware problems.

Resetting the network system

When the error persists despite updating the drivers, a complete reset of the network system may be the solution. Here's how to do it:

1. Open Command Prompt as administrator.
2. Type the following commands, one by one, and press Enter after each one:
   • netsh int ip reset
   • netsh winsock reset
   • ipconfig /flushdns
   • ipconfig /renew
3. Restart the computer to apply the changes.

Advanced solutions for persistent problems

In case the above options don't solve the problem, you can try these advanced alternatives:

Modify advanced settings

Accessing the Device Manager, select your network adapter and go to “Properties”. In the “Advanced” tab, adjust parameters such as:

• QoS Properties: Configure quality of service to prioritize network traffic.
• Disable power saving: Under “Power Management,” disable the option that allows Windows to turn off the adapter to save power.

Reinstalling the operating system

If the error persists and everything points to a software problem, a clean reinstallation of Windows 11 may be the definitive solution. This process will eliminate possible conflicts caused by faulty updates or incorrectly applied configurations.

Consult a specialist

If after trying all these solutions the error persists, it is likely that the problem is hardware-related. In this case, it is best to take your equipment to a specialized technician to have the adapter checked and, if necessary, replaced.

Addressing the Event ID 5002 error can be a complex process, but by following these well-structured steps, you can identify the cause and successfully resolve it. Whether the problem is related to outdated drivers, incorrect configurations or hardware failures, there are always solutions available to ensure a stable connectivity on Windows 11.