Wi-Fi does not work on my console: Solution to connection problems

Experiencing Wi-Fi connection issues on your console can be frustrating, especially when you're eager to dive into the exciting video game world. These issues can hinder your ability to play online, download additional content, or simply enjoy a smooth gaming experience. However, don't despair. With a few simple adjustments and solutions, you can solve most of the common problems related to Wi-Fi on your console.

Test the Internet connection

The first step to addressing any Wi-Fi issue on your console is to perform a Internet connection diagnosis. The console gives you the opportunity to evaluate the status of your connection quickly and easily. Simply go to the “Settings” section, select “Network” and opt for the “Test internet connection«. This analysis will provide you with valuable information, such as the connection speed and the type of NAT (Network Address Translation) you are using.

Steps to Optimize NAT Configuration

One of the most common problems related to console Wi-Fi is getting a proper NAT configuration. For the best online gaming experience, NAT type 1 or 2 is essential. If your console displays NAT type 3, you may experience difficulty connecting with other players or accessing certain online features. .

To solve this problem, you can follow the following steps:

1. Open the necessary ports: Configure your router to open the ports required by PSN. The TCP ports you must enable are 80, 443, 3478, 3479 and 3480, while the UDP ports are 3478 and 3479.
2. Add the console to the DMZ: If opening the ports does not solve the problem, you can choose to add your console's IP address to the router's demilitarized zone (DMZ). This will allow your console to have more direct access to the Internet, improving the connection.

Changes to DNS servers to improve connection

Another common problem related to the console's Wi-Fi can be linked to the DNS servers. These servers are responsible for translating domain names into IP addresses, which can affect the speed and stability of your connection. Fortunately, there are several optimized DNS servers that you can use to improve the performance of your console. Some of the most recommended are:

• Google DNS: 8.8.8.8 / 8.8.4.4
• OpenDNS: 208.67.222.222 / 208.67.220.220
• Cloudflare DNS: 1.1.1.1/1.0.0.1

To change the DNS servers on your console, follow these steps:

1. Go to “Settings” and select “Network”.
2. Choose “Set up Internet connection” and select the connection method you are using (Wi-Fi or cable).
3. Opt for the “Custom” option and keep the “IP Address” setting at “Automatic”.
4. In the "DHCP" section, select "Do not specify."
5. Once you reach “DNS Settings”, choose “Manual Mode” and enter the addresses of the Primary and secondary DNS that you have chosen
6. Leave the following options at “Automatic” and “Do not use”.

After restarting your console, check in the "Connection Status" that the new DNS servers are correctly configured. This change can significantly improve the speed and stability of your connection.

Tips to avoid interference on the 5 GHz network

While newer versions of the console, such as the Slim and Pro, support 5 GHz Wi-Fi networks, it is important to note that this frequency band has a more limited scope compared to the 2.4 GHz band. Although the 5 GHz network offers faster speeds, its signal can be hindered more easily by walls and other obstacles.

If you experience signal dropouts or an unstable connection when using the 5 GHz network, consider the following options:

• Reduce the distance between your console and the router.
• Switch to 2.4 GHz network if the distance is considerable or if there are significant obstacles.

Opt for a wired connection

Although wireless connectivity is convenient, sometimes the most effective solution to Wi-Fi problems on your console is opt for a wired connection. Connecting your console directly to the router using an Ethernet cable will give you a faster, more stable connection with lower latency. This will result in a smoother and more reliable online gaming experience.

If you have the possibility of connecting your console via cable, do not hesitate to do so. You will notice a significant improvement on the performance of your console and you will avoid many of the problems associated with wireless connections.

Tricks and button combinations to solve problems

In addition to the solutions mentioned above, there are some tricks and button combinations that can help you solve specific problems related to your console's Wi-Fi connectivity:

• Rebuild the database: Press and hold the power button until you hear two beeps. Then, select the “Rebuild Database” option in the recovery menu. This can fix performance and connectivity issues.
• Reset network settings: Simultaneously press the L1, R1 and L2 buttons while holding down the power button. This will reset your console's network settings to default values.

Remember that these tricks and button combinations should be used with caution and only when necessary. If problems persist, it is advisable to seek additional assistance or contact the Customer Service.

Facing Wi-Fi issues on your console can be frustrating, but with the right solutions, you can overcome them and fully enjoy your favorite games. Perform connection diagnostics, optimize NAT settings, adjust DNS servers, avoid interference on the 5 GHz network, and opt for a wired connection if possible. With these tips in mind, you'll be prepared to face any challenge related to your console's wireless connectivity.