If you have received an order for Free market that you need to return, don't worry, here we will explain how to do it quickly and easily! The return process is essential to guarantee customer satisfaction and Mercado Libre understands this. For return a package from Mercado Libre, you must follow a few simple steps that will help you complete the process without complications. In this guide, we will show you the steps you must follow to make the return and make sure receive a refund or a new product in case of any inconvenience.
Step by step ➡️ How to Return a Free Market Package
- How do I return a package from Mercado Libre?
- Gather all information related to the package you wish to return. This includes tracking number, delivery date and any other relevant details.
- Go to website from Mercado Libre and access your account. If you don't have an account yet, register for free.
- Find the »My Purchases» section in your account and click on it.
- Locate the purchase that includes the package you want to return and click “See details.”
- On the purchase details page, look for the option to “Return product” or “Contact seller.” Click on that option.
- Within the return option, provide a clear and concise explanation of why you want to return the package. Be sure to highlight any problems or defects that the product may have.
- Attach any evidence or images that support your claim. This may include photographs of the damaged package or evidence that the product received is not the one you ordered.
- Once you have provided all the necessary information, click “Submit” or “Submit Return Request.”
- Wait to receive a response from the seller. The response will generally be provided through messages within your Mercado Libre account.
- If the seller approves your return request, they will provide you with detailed instructions on how to proceed. This may include printing a return label or scheduling a pickup for the package.
- Follow the instructions provided by the seller to return the package. Be sure to package the product safely and to include any additional required documentation, such as a hard copy of the return request.
- Once you've sent the package back, keep track of any tracking numbers or shipping confirmations.
- Wait for the seller to receive the returned package. Once it has been received and processed, they can issue a refund or provide a new product, as previously agreed.
Q&A
How I Return A Package From Mercado Libre – Frequently Asked Questions
1. What is Mercado Libre's return policy?
- Mercado Libre's return policy: Each seller may have their own returns policy, so you should review the terms and conditions of the listing for the specific product you wish to return.
2. How can I request a return at Mercado Libre?
- To request a return on Mercado Libre: Log in to your Mercado Libre account. Go to the purchase details and select the product you wish to return. Click "Return." Complete the form providing the reason for the return. Wait for the seller to approve your request.
3. How long do I have to return a product at Mercado Libre?
- The time to return a product in Mercado Libre: Generally, you have up to 10 business days from the delivery date to request a return.
4. Who pays the shipping costs when returning a product to Mercado Libre?
- Shipping costs when returning a product in Mercado Libre: In most cases, the buyer is responsible for shipping costs when returning a product, unless the seller offers a free shipping return policy.
5. How can I track my return at Mercado Libre?
- To track your return at Mercado Libre: Log in to your Mercado Libre account. Go to “My Purchases” and select “Returns”. There you can get updated information about the status of your return.
6. When will I receive a refund after returning a product to Mercado Libre?
- The refund time after returning a product in Mercado Libre: Once the seller has approved the return, the refund will be made within the next 5 business days, although the exact time may vary depending on the payment method used.
7. What should I do if the seller does not approve my return request on Mercado Libre?
- If the seller does not approve your return request on Mercado Libre: You can contact the Mercado Libre Customer Service team to resolve any issues or disputes related to the return.
8. Can I return a product if the deadline on Mercado Libre has already passed?
- If the deadline to return a product in Mercado Libre has already passed: Please contact the seller directly to discuss the possibility of a return, as the final decision will depend on their individual policy.
9. What should I do if I received a defective product at Mercado Libre?
- If you received a defective product in Mercado Libre: Contact the seller as soon as possible and explain the situation. Request a return or replacement of the defective product in accordance with their return policies.
10. Can I return a product purchased at Mercado Libre in a branch or physical store?
- The return of a product purchased at Mercado Libre in a branch or physical store: Generally, returns must be made through the methods offered by Mercado Libre, following the process indicated on the online platform.
I am Sebastián Vidal, a computer engineer passionate about technology and DIY. Furthermore, I am the creator of tecnobits.com, where I share tutorials to make technology more accessible and understandable for everyone.