How to create a single level IVR menu in RingCentral?

How to create a single level IVR menu in RingCentral? If you're a RingCentral user looking for an easy way to optimize your customers' experience when calling your business, you've come to the right place. In this article, we'll show you step-by-step how to set up a single-level IVR menu in RingCentral, so your customers can quickly and efficiently navigate through the available options. With our easy tutorial, in no time you will be able to offer your customers a more fluid and organized calling experience.

– Step by Step ➡️ How to create a single level IVR menu in RingCentral?

• Log in to your RingCentral account.
• Go to the IVR configuration section.
• Click on the “IVR Menu” option to create a new one.
• Select the option for a “single level menu.”
• Give the menu a descriptive name for easy identification.
• Configure menu options, assigning a number and action for each one.
• Customize the welcome message that users will hear when entering the menu.
• Review and test the menu to make sure it works correctly.
• Saves the changes made to the configuration.

Q&A

How do I create a single level IVR menu in RingCentral?

1. Sign In in your RingCentral account.
2. Click “Settings” in the main menu.
3. Select "Phone" and then "Company Settings."
4. Click on “Interactive Voice Response (IVR) Menu”.
5. Click “Add New IVR” and select “Single Level.”
6. Enter the IVR menu name and click “Save”.

How do I record a message for my IVR menu in RingCentral?

1. Click “Welcome Message” in the IVR menu settings.
2. Click “Record Message” and follow the instructions to record your message.
3. Once recorded, click “Save” to save the message.

How do I configure my IVR menu options in RingCentral?

1. In the IVR menu settings, click “Menu Options”.
2. Select “Add Option” and choose the type of option you want to add (for example, “Dial extension” or “Transfer to another number”).
3. Fill out the information required for the menu option and click “Save.”

How do I set the hours of operation for my IVR menu in RingCentral?

1. In the IVR menu settings, click “Hours of Operation”.
2. Select “Add Schedule” and set the days and times you want the IVR menu to be active.
3. Click “Save” to save the operating hours settings.

How do I activate my IVR menu in RingCentral?

1. After setting up your IVR menu, click “Activate” at the top of the settings page.
2. Confirm that you want to activate the IVR menu and click “Save”.

How do I edit my IVR menu in RingCentral?

1. Return to the “Interactive Voice Response (IVR) Menu” settings in RingCentral.
2. Click the IVR menu you want to edit.
3. Make the necessary changes and click “Save” to save the modifications.

How do I delete an IVR menu in RingCentral?

1. Go to the “Interactive Voice Response (IVR) Menu” settings in RingCentral.
2. Click the IVR menu you want to delete.
3. Scroll to the bottom of the page and click “Delete.”
4. Confirm that you want to remove the IVR menu and click "Yes."

How do I customize IVR menu options in RingCentral?

1. Click “Interactive Voice Response (IVR) Menu” in RingCentral settings.
2. Click the IVR menu you want to customize.
3. Edit the menu options according to your preferences and click "Save."

How do I add an extension to my IVR menu in RingCentral?

1. In the “Interactive Voice Response (IVR) Menu” settings in RingCentral, click the IVR menu you want to add an extension to.
2. In the menu options, choose “Mark Extension” as the option type.
3. Fill in the required information, such as the extension number, and click “Save.”

How do I get support for setting up my IVR menu in RingCentral?

1. For support, log in to your RingCentral account.
2. Click “Support” in the main menu and select the support option that best suits your needs (live chat, phone call, online resources, etc.).
3. Follow the instructions provided by the RingCentral support team for help setting up your IVR menu.