How to Fix the CE-107857-8 Error Problem on PS5

Last update: 21/08/2023
Author: Sebastian Vidal

How to Fix the CE-107857-8 Error Problem on PS5

Sony's new video game console, the PlayStation 5 (PS5), has arrived on the market with great demand and high expectations. However, some users have reported a frustrating issue they are facing when trying to play their favorite games: error CE-107857-8. This error can disrupt the gaming experience and cause inconvenience to many console owners. Fortunately, there are technical solutions that can help solve this problem and allow players to enjoy their games without any hiccups. In this article, we will explore the possible causes of this error and provide a guide step by step on how to fix it efficiently. If you are one of those affected by error CE-107857-8 on your PS5, don't worry, we have the right technical solution for you!

1. Introduction to Error CE-107857-8 on PS5

Error CE-107857-8 is a problem that can occur on Sony's PS5 console. This error commonly occurs during the process of downloading or installing games or updates. It causes the process to be interrupted and results in the inability to complete the installation correctly.

If you encounter this error, there are several solutions you can try to fix it. Below are some steps and tips that might help you resolve the issue:

  • Check your internet connection: Make sure your Internet connection is stable and working properly. You can try restarting your router or trying a wired connection.
  • Check your storage space: Make sure you have enough storage space available on your console. If he hard drive is full, you may not be able to complete the installation. Delete unnecessary games or files to free up space.
  • Restart the console: Sometimes restarting the console can fix temporary problems. Try turning off your PS5 completely, wait a few minutes, and then turn it on again.

If none of these steps resolve the CE-107857-8 error, we recommend that you contact Sony technical support for additional assistance. They will be able to provide you with personalized assistance and guide you in resolving the problem. We hope you can resolve the error and enjoy your games on your PS5 without any problems!

2. Possible causes of Error CE-107857-8 on PS5

Error CE-107857-8 on PS5 can be caused by a variety of factors. Here is a list of possible causes that may be contributing to the problem:

  • Internet connection issues: If your console cannot connect to the Internet properly, you may see this error. Be sure to check your connection and restart your router if necessary.
  • System Updates: If your PS5 has a pending update, you may encounter this error. Be sure to check and download any available updates for your console.
  • Issues from the hard drive: If there is any problem with the hard drive of your PS5, it could generate this error. You can try restarting your console in safe mode and rebuild the database to solve possible problems.

If you encounter Error CE-107857-8, there are a few solutions you can try to resolve it:

  • Restart your PS5: Sometimes simply restarting the console can fix temporary problems. Turn off your PS5 completely, unplug it from the power for a few minutes, and then turn it back on.
  • Check your Internet connection: Make sure your PS5 is properly connected to the Internet and that the connection is stable. If necessary, restart your router.
  • Update your software: Check if there are any pending updates for the operating system from your PS5 and download it if necessary.
  • Rebuild the database: Restart your PS5 in safe mode and select the option to rebuild the database. This can fix hard drive related issues.

If none of these solutions resolve the issue, it may be advisable to contact PlayStation Support for additional assistance. They will be able to give you more specific instructions depending on your situation.

3. Basic Solution Steps for Error CE-107857-8 on PS5

The following are the basic steps you can follow to fix Error CE-107857-8 on your PS5:

1. Check your internet connection:
– Make sure your console is properly connected to the internet.
– Verify that your network connection is stable and that there are no interruptions.
– Restart your router and modem if necessary.

2. Update the system software:
– Access the Settings menu of your PS5.
– Go to the “System Software Update” section and select “Update Now”.
– If an update is available, download and install it on your console.
– Restart your PS5 after completing the update.

3. Clear your PS5 cache:
– Turn off your console and disconnect it from the power source.
– Wait at least 30 seconds before plugging it back in.
– Turn on your PS5 and hold the power button for at least 7 seconds until you hear two beeps.
– Connect your controller to the console using a USB cable and select the “Rebuild Database” option in the recovery menu.
– Wait for the process to complete and follow the instructions on the screen.

If you still encounter Error CE-107857-8 on your PS5 after following these steps, we recommend contacting PlayStation Support for additional assistance.

4. Checking the network connection to resolve Error CE-107857-8 on PS5

If you are experiencing Error CE-107857-8 on your PS5, it may indicate a problem with your console's network connection. Follow these steps to check and fix possible connection problems:

  1. Check your network connection: Make sure your PS5 is properly connected to your wireless network or via an Ethernet cable. If you use a wireless connection, check that you have a stable signal and that there are no obstacles that affect the quality of the connection.
  2. Restart your router and modem: Turn both your router and modem off and on again to reestablish the network connection. This may resolve temporary issues that are affecting your connection to your PS5.
  3. Check your PS5's network settings: Go to your console's network settings and make sure it is configured correctly. Check that the network settings are compatible with your connection type (wireless or wired). You can also try resetting the network settings to reset them to default values.
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If the above steps do not fix Error CE-107857-8, you can try running an internet speed test on your PS5. This will help you determine if there are speed or stability issues with your connection. If the speed is low or if you experience constant fluctuations, you can try the following recommendations:

  • Place your PS5 near the router: If you're using a wireless connection, make sure your console is as close to the router as possible to improve the signal and reduce interference.
  • Eliminate devices that may affect the signal: Some electronic devices, such as microwave ovens or cordless phones, can interfere with the WiFi signal. Move your PS5 away from these devices to avoid connection problems.
  • Update your router's firmware: Make sure your router is using the latest firmware version. Consult the manufacturer's documentation for instructions on how to update it correctly.

Remember that these steps are just some possible solutions for Error CE-107857-8 on your PS5. If the problem persists, we recommend checking the sources of PlayStation support or contact their customer service directly for further technical assistance.

5. System software update as a solution to Error CE-107857-8 on PS5

One of the most common errors that can occur on the PS5 is Error CE-107857-8. This error can be frustrating, but fortunately, there is a fairly simple fix. Updating the system software can resolve this issue and allow you to enjoy your console without interruptions.

To fix Error CE-107857-8, follow these steps:

  1. Connect your PS5 to the Internet and make sure you have a stable connection.
  2. Go to the main menu of the console and select the "Settings" option.
  3. On the screen Settings, scroll down and choose “System Software Update”.
  4. Your PS5 will automatically check for available updates. If there is a new update, select “Download and install”.
  5. Wait for the update to download and install completely. This may take some time, so be patient.
  6. Once the update is complete, restart your PS5.

It is important to note that keeping your system software updated is key to avoiding errors and improving the performance of your console. Be sure to regularly check for available updates and follow these steps to keep your PS5 in top condition.

6. Hard Drive Check and Repair to Fix Error CE-107857-8 on PS5

Error CE-107857-8 on PS5 can be quite frustrating to deal with, but fortunately, there is a solution. One of the most effective ways to solve this problem is by checking and repairing your console's hard drive. Follow these detailed steps to resolve the error and enjoy your PS5 again without interruptions:

Step 1: Restart your PS5 in safe mode

The first step to fix this error is to restart your PS5 in safe mode. To do this, turn off the console completely and then press and hold the power button for at least 7 seconds. You will hear two beeps: one when you press the button and another approximately after 7 seconds. This will indicate that the console has successfully rebooted into safe mode.

Step 2: Check the hard drive

Once you have rebooted into safe mode, you will need to check the status of the hard drive. Go to Configurations from your PS5 and select Storage. Then, choose your main hard drive and select Find out to start the check. Please wait patiently while the console performs a complete scan of the hard drive to identify and resolve any existing errors or problems.

Step 3: Repair the hard drive

If errors are found during the hard drive check, you can repair them by selecting Fix rather Find out. The PS5 will attempt to fix any errors found and restore the hard drive to a functional state. Please note that this process may take some time, so it is important not to interrupt it or turn off the console until the repair is complete.

7. Restoring Network Settings to Deal with Error CE-107857-8 on PS5

To fix Error CE-107857-8 on PS5, a recommended option is to restore network settings on the console. This error can occur due to connectivity issues or incorrect network configurations. Follow the steps below to reset network settings:

  1. In the PS5 main menu, go to “Settings” and select “Network”.
  2. In the “Set up Internet connection” section, choose the connection you are using.
  3. Select “Settings” and then “Custom Settings.”
  4. On the next screen, make sure all settings are correct. You can choose “Automatic” for most options, but you can also manually configure the IP address, subnet mask, default gateway, and DNS servers if you prefer.
  5. After checking or adjusting your settings, select “Save Changes” and then “Test Internet Connection” to make sure everything is working correctly.

If the error persists after resetting network settings, you can try other solutions such as restarting your router, checking that your Internet connection is stable, and making sure you have the latest console software update. You can also search the PlayStation support page or contact their customer service for more help if you need it. We hope these steps have helped you resolve Error CE-107857-8 and you can enjoy your PS5 gaming experience again.

8. Advanced solution for Error CE-107857-8 on PS5 by resetting the console

If you are experiencing Error CE-107857-8 on your PS5, don't worry, there is an advanced solution you can try: resetting the console. This procedure will allow you to solve this annoying problem and enjoy your PlayStation 5 without interruptions. Below, I will guide you step by step so that you can carry out this process effectively.

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Before you begin, be sure to back up your important data. Resetting the console will erase all stored data, so it is crucial that you perform this previous step. Once you have backed up your filesFollow these simple steps:

  • Completely turn off your PS5. Press and hold the power button for at least 10 seconds until you hear two beeps.
  • Release the power button and wait a few seconds.
  • Plug the power cable back in and turn on your PS5.

Once you have performed the console reset, check if the error CE-107857-8 has been fixed. If you continue to experience this issue, I would recommend that you contact PlayStation Support for additional assistance. I hope this tutorial has been helpful to you and that you can solve this problem on your PS5. Good luck!

9. Contacting PlayStation Support to resolve Error CE-107857-8 on PS5

If you are experiencing Error CE-107857-8 on your PS5 console, there are several steps you can take to resolve this issue. Below we provide you with a detailed guide to resolve this communication error with PlayStation Support:

  1. Check your internet connection:
    • Make sure you have a stable and fast internet connection.
    • Check that your PS5 is connected correctly via Wi-Fi or cable.
    • If you are using a wired connection, make sure the cable is in good condition and properly plugged into both the console and the router.
  2. Restart your PS5 console:
    • Press and hold the power button on your console until you hear two beeps.
    • Select the “Reset PS5” option in the recovery menu.
    • Wait for the console to fully reset and then try contacting PlayStation Support again.
  3. Update your system software:
    • Make sure you have the latest version of PS5 system software installed on your console.
    • Ve a la configuración de la consola y selecciona «Actualización del software del sistema».
    • If an update is available, download and install it.
    • Once the update is complete, restart your console and check if the error has been fixed.

If Error CE-107857-8 persists after following these steps, we recommend visiting the official PlayStation website for more information and possible solutions. You can also contact PlayStation Support directly via their online chat or phone for personalized help.

10. Router firmware update as a possible solution to Error CE-107857-8 on PS5

If you experience Error CE-107857-8 on your PS5 console when trying to connect to the Internet, a possible solution is to update your router's firmware. Here we will provide you with the steps to follow to perform this update and resolve the problem:

Step 1: Most routers have a firmware update option on their settings page. To access this page, open a web browser on your computer and type your router's default IP address (usually printed on the back of the device). Log in with the administrator username and password.

Step 2: Once you're logged in to your router's settings page, look for the "Firmware" or "Software Update" section. Some routers have this option in the main menu, while in others it may be hidden in a submenu. If you're not sure where to find it, check your router's manual or visit the manufacturer's website for specific instructions.

Step 3: Download the latest version of the firmware from the manufacturer's website. Make sure you select the correct model of your router. Once downloaded, save the file to an accessible location on your computer. Then, return to your router's configuration page and look for the "Update firmware" option or similar. Click on this option and select the file you just downloaded. Then follow the on-screen instructions to complete the update process.

11. DNS Troubleshooting to Fix Error CE-107857-8 on PS5

DNS errors can be frustrating, especially when they prevent you from enjoying your games on the PS5. One of the most common errors that PS5 users may encounter is Error CE-107857-8, which is related to DNS issues. Fortunately, there are several solutions you can try to fix this problem.

Here are some steps you can follow to fix Error CE-107857-8 on your PS5:

1. Check the Internet connection: The first step you should follow is to make sure that your Internet connection is working correctly. You can do this by testing the connection on your PS5 or using other devices to check if the problem is specific to the console.

2. Restart the router and console: Sometimes simply restarting the router and console can solve the problem. Disconnect both devices from the power for a few minutes and then plug them back in. Be sure to wait a few minutes before turning them back on to allow the connection to reestablish properly.

3. Manually configure DNS servers: If restarting did not fix the problem, you can try manually configuring DNS servers on your PS5. To do this, go to the console's network settings, select your network, and then select "Set up Internet connection." Then, select “Custom” and follow the instructions to manually enter the primary and secondary DNS servers.

Remember that these steps are just some common solutions to fix Error CE-107857-8 on the PS5. If none of these steps resolve the issue, you may need to contact PlayStation Support for additional assistance. We hope this guide helps you solve the problem and enjoy your games on PS5 without interruptions.

12. Using a wired network connection as a solution to Error CE-107857-8 on PS5

Error CE-107857-8 on PS5 is a common problem that can occur when trying to connect your console to the Internet. Fortunately, there is an effective solution which is to use a wired network connection instead of a wireless connection. Follow the steps below to fix this issue:

  1. First, make sure you have a compatible Ethernet cable in good condition. Connect one end of the cable to your PS5's Ethernet port and the other end to your router or modem.
  2. Next, access your PS5's network settings. To do this, go to the main menu and select “Settings”, then select “Network” and finally “Set up Internet connection”.
  3. Within the Internet connection settings, choose the “Use network cable” option instead of “Use Wi-Fi.” Make sure your PS5 detects the wired connection and displays “Connected” or a strong connection signal.
  4. Once you've selected the wired connection option, follow the additional steps your console provides to set up the connection. You may need to enter information such as the IP address, default gateway, and DNS server. Check your Internet service provider's documentation or contact them for these details if you don't have them.
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By using a wired network connection, you are ensuring a more stable and reliable connection for your PS5. This can fix Error CE-107857-8 and improve your overall online gaming experience. Remember that if you continue to experience connection problems, it is advisable to restart both your PS5 and your router or modem and verify that all cables are correctly connected.

13. Removing and reinstalling the affected app or game to resolve Error CE-107857-8 on PS5

If you are experiencing Error CE-107857-8 on your PS5 console and have exhausted all other troubleshooting options, it may be necessary to delete and reinstall the affected app or game to resolve the issue. Below is a step-by-step process to carry out this process:

  1. Log in to your PS5 account and go to the main menu.
  2. Scroll right and select the “Library” option to access all your installed games and apps.
  3. Find the game or application affected by Error CE-107857-8 and highlight it.
  4. Press and hold the "Options" button on your PS5 controller to open the context menu.
  5. Select the “Delete” option and confirm the deletion of the game or application in question.
  6. Once the removal is complete, go to the PlayStation Store and search for the game or app again.
  7. Download and install the latest version of the game or app.

Remember that by deleting the game or application you will lose all your saved data, so if you have any important games or settings, be sure to make a backup before carrying out this process.

If after reinstalling the game or application the problem persists, we recommend contacting PlayStation Support for additional assistance to resolve Error CE-107857-8 on your PS5 console.

14. Additional recommendations to avoid Error CE-107857-8 on PS5

Here are some additional recommendations you can follow to avoid Error CE-107857-8 on your PlayStation 5 console:

  • Confirm that you have a stable Internet connection: Error CE-107857-8 can occur due to a weak or intermittent Internet connection. Make sure your PS5 is connected to a stable, high-speed network.
  • Check for system updates: Keep your console up to date with the latest system updates. Sony regularly releases patches and improvements to fix known issues, including Bug CE-107857-8. Make sure you have the latest version of the software installed.
  • Restart your PS5: Sometimes simply restarting the console can fix the problem. Completely turn off your PS5, disconnect it from the power source, and wait a few minutes before turning it on again.

If you are still experiencing Error CE-107857-8 after following these recommendations, you may need to perform some additional, more advanced steps:

  • Check your network settings: Make sure the ports necessary for proper PS5 operation are open on your router. Check your router manufacturer's user manual or website for specific instructions.
  • Clear your cache files: Some users have reported that clearing cache files on their PS5 has helped them fix Error CE-107857-8. You can find this option in your console's storage settings.
  • Contact PlayStation technical support: If all other solutions fail, you may need to contact PlayStation Support. Provide all the details of the problem and follow the instructions given to resolve Error CE-107857-8.

In conclusion, error CE-107857-8 on the PS5 can be a nuisance for users who are experiencing this problem. However, by following the steps detailed in this article, it is possible to fix this error effectively.

It is important to remember that, in most cases, error CE-107857-8 is related to problems with the internet connection or with the PlayStation Network server. Therefore, checking the internet connection and restarting the router may resolve the issue.

If the error persists, you may need to do some additional configuration on the PS5, such as trying different DNS settings or changing the type of network connection. These options are available in the console settings menu and can help fix error CE-107857-8.

In case none of these solutions work, it is advisable to contact official PlayStation technical support. They will be able to provide personalized assistance and guide the user through possible advanced solutions to resolve the error.

In summary, error CE-107857-8 on the PS5 can be solved by following these steps and staying calm. With a little patience and persistence, players will be able to enjoy their gaming experience without interruptions. Feel free to use these solutions and continue enjoying everything the PS5 has to offer!