Audios can't be heard on WhatsApp – Solution

Last update: 30/08/2025

When you can't hear audios on WhatsApp, There are several steps you can take to solve the problemSometimes, you don't hear the audios others send you, but sometimes, it's your own audios that aren't being heard. What can you do in each of these situations? Let's look at different possible solutions below.

Audios can't be heard on WhatsApp – Solution

Audios cannot be heard on WhatsApp

Everything was going well, but suddenly you can't hear any audio on WhatsApp? This can be very frustrating, especially if you've been using the app normally up until now. However, There are some clues that can tell you what is going on., either with the app itself or with your phone. To find the root of the problem, ask yourself:

  • “Have I changed my case recently?”
  • “Did I recently connect my phone to a Bluetooth device?”
  • “Did I change the permissions for apps like WhatsApp?”
  • “Do I have the app updated?”

Although these questions won't solve the problem, they will give you clues to understand why you can't hear audio on WhatsApp. Anyway, below we'll look at some steps you can take so you can send and receive audio files seamlessly. Let's get started.

Check your phone's proximity sensor

Have you recently changed your case or screen protector? If you can't hear audio in WhatsApp, The proximity sensor may be obstructedWhatsApp uses this sensor to play audio through the earpiece when you put your phone to your ear. But if the case you bought covers the sensor, audio may be heard through the earpiece instead of the speaker.

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What can you do? First, check that you're not covering the sensor with your hands. If not, check that the case or protector isn't blocking the proximity sensor. To do this, Remove the case to see if you can hear the audio normally.If none of this works, try making a normal call on your phone. If the screen goes blank immediately, it's likely a sensor problem.

And the volume?

In second place, Check that your phone's volume is not at minimum or on vibrate mode.If your phone is on silent, WhatsApp audio won't be audible. In this case, you'll likely see the message "Please increase the volume" when trying to listen to audio. Also, if you're using headphones with a mute slider, check that it's not disabled.

Is there a Bluetooth device connected to your mobile?

You may not be able to hear audio in WhatsApp because your phone is connected to a Bluetooth device. To confirm, Check if you have Bluetooth enabled and if it is currently connected. Audio may be playing on an external speaker or in the car. To rule this out, disable Bluetooth connectivity and you're done.

Check that the microphone works

voice-notes-in-whatsapp

Now, what if the problem is that I can't hear the audios you send on WhatsApp.The first thing you can do is check that you're not covering the microphone with your hands or fingers, or that the new cover isn't obstructing it. It's also a good idea to check if any objects or debris are blocking the microphone.

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If none of these is the cause, then you have to confirm that the microphone is still workingTo do this, make a call, and if the other person can't hear you either, then the microphone is the culprit. The solution? Go to technical support to have it repaired or replaced.

Clear WhatsApp cache

Clear WhatsApp cache

Sometimes the phone's hardware has nothing to do with these types of problems. Sometimes, the application itself may have an error and if it hasn't received a recent update, it won't fix itself. In these cases, one thing you can try is clearing the cache. WhatsApp. To do this, follow these steps:

  1. Enter the Configuration of the mobile.
  2. Choose Applications - Manage applications - WhatsApp.
  3. Once there, click Storage.
  4. Then tap on Clean data - Clear cache.
  5. Done. Check WhatsApp and see if you can hear the audios.

It is also good to check in the app store if WhatsApp has any pending updateIf you have one, don't hesitate to do it. This may be the solution to the problem of audio not being heard.

Check the app permissions if you can't hear audio on WhatsApp.

If you're still not hearing the audio messages you send on WhatsApp, there's something else you can do: Check that WhatsApp has access to your microphoneIf you recently made changes to your phone's permissions, you may have inadvertently removed microphone permission. To do this, follow these steps:

  1. Sign in Configuration.
  2. Applications - Manage applications - WhatsApp.
  3. Application permissions.
  4. Check that the microphone is listed in the permissions list. If not, grant it permission and you're done.
  5. If WhatsApp didn't have permission to use your microphone and you've now granted it, this will fix the problem.
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Restart WhatsApp or your mobile phone

If you've followed all the suggestions above and still can't hear audio on WhatsApp, there's one more solution: restart your WhatsApp and your phoneTo restart WhatsApp, simply close the app and reopen it. Alternatively, you can completely uninstall the app and reinstall it. But be careful! If you choose the latter option, we recommend you uninstall it first. make a backup to protect all your chats.

Now, if this does not solve the problem and you cannot hear the audios in WhatsApp, restart your phoneA restart may be just what your phone needs to get everything back to normal. This might help you use audio files as usual again.

What if, despite all your efforts, you still can't hear the audio on WhatsApp? In that case, perhaps the only solution is to take your phone to the experts. Technical support can rule out any hardware problems. on your mobile phone that is preventing you from listening to audios or others from hearing you correctly.