- The black screen in Chrome Remote Desktop is usually caused by compatibility or graphics driver issues.
- There are multiple methods to fix this, from changing settings to updating drivers.
- Disabling hardware acceleration and clearing Chrome cache can be effective solutions.
- Properly configuring RDP, changing the connection protocol, and using supported resolutions helps to avoid the problem.
Maybe you have tried on some occasion connect to a computer remotely and you have ended up running into a Black screen on Chrome Remote Desktop. This is a more common problem than it seems and can be caused by multiple factors. Fortunately, there are several solutions that can be applied to restore functionality without the need for advanced knowledge.
In this article, we will explore the possible causes that give rise to this uncomfortable situation and we will analyze different methods to solve it. From tweaking Chrome settings to modifications to the operating system, if you want to regain control of your remote connection, read on:
Why do I get a black screen in Chrome Remote Desktop?
La black screen en Chrome Remote Desktop, which is an unequivocal warning sign, can have many and varied origins. Some of the reasons The most common are these:
- Incompatibilities with Windows versions: This issue is most common on Windows 10, although other operating systems may also be affected.
- Incorrect settings: Some settings in Chrome, such as hardware acceleration or dot pattern caching, may cause conflicts.
- Outdated graphics drivers: If your graphics card drivers are not updated, it may cause interference with remote viewing.
- Errors in remote session: Sometimes the remote desktop session hangs, preventing a proper reconnection.
Solutions to fix black screen in Chrome Remote Desktop
Below we present different methods to solve the problem Black Screen in Chrome Remote Desktop. We recommend one by one in the same order in which we present them until you find the one that works for your case.
1. Log out and restart the remote session
This is one of the simpler methods to fix this and many other problems. Log out and log back in to the remote session. A very simple, but effective method:.
- First we use the keyboard shortcut Ctrl + Alt + End.
- In the menu that appears below, we select Logout.
- Lastly, we connect again and we check if the black screen still persists.
If this method resolves the problem, it is likely that the previous session was stuck. Logging out and logging back in is enough to unblock the situation.
2. Modify Chrome compatibility
Run Chrome on Way de compatibility can resolve conflicts with the operating system, such as the one that causes the black screen in Chrome Remote Desktop. We can do it like this:
- First we look for the Chrome icon on the desktop and right click on it.
- Then we select «Properties».
- Then we go to the tab "Compatibility" and we mark the option «Run this program in compatibility mode».
- Finally, We select an older version of Windows and save the changes.
After this, we restart Chrome and test the remote connection again.
3. Disable hardware acceleration
La hardware acceleration It can also cause problems with remote viewing and cause the black screen to appear in Chrome Remote Desktop. To disable it, do the following:
- We open Chrome and access the menu "Settings".
- Then we select «Advanced Settings».
- Then we access "System".
- There we deactivate the option «Use hardware acceleration when available».
- Lastly, we restart Chrome and we try again.
4. Clear Chrome data cache
Delete the Cache Chrome can also help fix the black screen issue in Chrome Remote Desktop. Performing this cleanup is very easy:
- First we access the route C:\Users\user\AppData\Local\Google\Chrome\UserData\ShaderCache\GPUCache.
- Then we delete the contents of the folder GPUCache.
- We restart Chrome and check if the problem is solved.
5. Change RDP connection settings
Some connection settings remote Desktop may be causing the problem. A possible solution is to modify them:
- In the RDP configuration, we disable the option «Bitmap caching».*
- Then we changed the resolution to a lowest value before we connect.
(*) If we use Windows 10 or higher, we must disable the use of UDP in group policies.
6. Update graphics drivers
If, after all these methods, the problem persists, we need to make sure that the graphics card drivers are up to date. Here's how to do it:
- First we open the Device administrator.
- Then we expanded the section "Display adapters".
- Finally, we right click on the graphics card and select "Update driver".
7. Update Windows and Chrome
Keeping our operating system and the Chrome browser properly updated is a good preventive measure to avoid compatibility errors. This is how to do it:
- In Windows, we access Settings → Update & Security and we select Search for updates.
- In Chrome, we go to Menu → Settings → About Chrome and we check if they exist updates availables.
8. Reset Chrome to default settings
If none of the previous solutions worked to get rid of the black screen in Chrome Remote Desktop, it's worth trying to restore Chrome to its original settings. Here's how to do it:
- First we open Chrome and access Configuration.
- Then we will «Advanced Settings».
- select «Reset and clean».
- Then we go to the option «Reset settings to original defaults».
- Finally, we confirm the action and we restart the browser.
This step will remove all custom settings, so we will need to reconfigure bookmarks and extensions.
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