- Check that the integrated controller is enabled and test the Gamepad and Desktop modes.
- When you connect an external controller, the console may automatically disable its built-in controls.
- Update Armoury Crate SE, the firmware, and Windows before manually modifying drivers.
- If they still don't work after resetting the built-in driver, consult official ASUS support.
When the buttons and sticks of the ROG Xbox Ally X The controller stops responding, but the touchscreen may still function normally. This allows you to check various settings before assuming a malfunction. The first step is to determine if the integrated controller fails everywhere or only in a specific game, on the Xbox interface, or on the Windows desktop.
This guide focuses on the ROG Xbox Ally X of 2025Developed by ASUS and Xbox. It shouldn't be confused with the 2024 ROG Ally X, even though they share some software. Follow the checks in this order: they start with easily undoable changes and end with tests that warrant contacting technical support.
Check if the integrated remote control is activated
Open the Command Center and look for the option Embedded Controller o Integrated controllerIf it appears disabled, enable it and try the buttons again. You can use the touchscreen to navigate if the physical controls are unresponsive.
If the problem appeared after connecting the console to a dock or pairing a Bluetooth controller, disconnect both the dock and the external controller before testing. ASUS allows the first external controller connected to become player 1, and the built-in controller to be deactivated when using an external display. Therefore, finding the controllers inactive in this situation does not necessarily mean they are faulty.
Also turn off any external controllers that remain paired and check the status of the built-in controller in the Command Center again. If the option activates but then deactivates, note when this happens: when opening a game, connecting the dock, or starting the console. This detail will help pinpoint the conflict.
Try the Gamepad and Desktop modes of Armoury Crate SE
Armory Crate SE allows you to switch between Gamepad modedesigned for controller-compatible games, and Desktop modeThis assigns mouse and keyboard functions to the controls. There is also an automatic mode, which selects a profile based on the open application.
In the Command Center, first select Gamepad and test the buttons within a compatible game. Then switch to Desk And check if the sticks move the cursor in Windows. If only one mode fails, the problem points to the Armoury Crate SE configuration or the application profile; it doesn't indicate a physical malfunction on its own.
If the buttons work in some games but not others, check the profile assigned to the title in Armoury Crate SE. You can also return to the automatic mode After the test to recover custom profiles, if Armoury Crate SE was uninstalled, ASUS indicates that the controller may still function as a gamepad, but you will lose desktop control; in that case, reinstall it from the official support page for the model.
What do multiple identical entries in the controller list mean?
It is possible that an application may display multiple entries with similar names for the Ally X controller. That list does not prove that there are seven physical controllers or that the entrances are the cause of the failure. Its meaning depends on the specific application and how it presents the input devices or profiles.
Before changing anything, take a look at where the list appearsArmoury Crate SE, Windows, Steam, or a game. Close any button mapping applications you have installed and disconnect any external controllers. Then check if the built-in controller responds outside of that list.
Do not uninstall devices that are indistinguishable from each other or remove random entries from Device Manager. You could remove the wrong device without solving the problem. If you need support, a screenshot of that screen and the application name will be much more helpful than the number of entries alone.
Restart the console and update the software
If the built-in controller is listed as enabled and still unresponsive, use the touchscreen to Restart WindowsTry it with the console without the dock, without external controllers, and without any other control applications open.
Then he enters the Armoury Crate SE Upgrade Center Check for BIOS, firmware, or driver updates for your ROG Xbox Ally X. Also, check for Windows Update and updates for your Armoury Crate SE and the Xbox app. ASUS recommends keeping these components up to date to take advantage of the latest console features.
Only install the versions intended for your model. ROG Xbox Ally X (RC73XA)Do not download ROG Ally X 2024 drivers based on similarity. If the problem started right after an update, note which component changed and report the version to support before attempting to roll back firmware or manually uninstall drivers.
Try the buttons outside of the game
To narrow down the fault, check if the controls respond in Armory Crate SE or in the Windows command tool. You can open it from Windows Search. joy.cplSelect the appropriate controller and check its properties to see if it registers button and stick movements.
Try it without any other controllers connected. If the controls work in this tool but not in a specific game, first check the Gamepad mode, the game's profile, and its input settings. If they don't work in Armoury Crate SE or Windows either, the problem affects a broader layer, but It still does not allow it to distinguish on its own between software, firmware, and hardware..
If only one stick or trigger is malfunctioning, the Armoury Crate SE offers calibration options for these controls. Calibration can help when movement is detected but the response is incorrect; however, it's not a proven solution for buttons that aren't registering any input.
Reset the built-in controller if it still doesn't work
ASUS is considering a integrated controller (EC) reset For certain hardware or power management failures, completely power off the console, disconnect any external accessories, and connect the original power adapter. Press and hold the power button for approximately 40 secondsRelease it and turn the device back on.
Double-check the buttons and sticks. ASUS support also recommends checking if they respond in the BIOS if the problem persists. If they don't work there after a reset, contact ASUS or the store where you bought the console, especially if it's a new console or still under warranty.
When to contact technical support
Request assistance if the controls remain unresponsive after verifying activation, changing modes, removing peripherals, updating software, and performing an EC reset. A fall or contact with liquids is also relevant diagnostic information, but it alone will not identify which component has failed.
Before contacting them, write down where the controls work and where they failPlease specify if the Command Center opens, if you're using a dock or external controller, and if the problem started after an update. Include a screenshot if you see multiple identical entries in any application. With this information, technical support can guide you through the next steps without requiring you to open the console or replace any parts yourself.
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