How to fix the authentication error in Pokémon TCG Pocket

Have you encountered the dreaded “authentication error” in Pokémon TCG Pocket and don’t know what to do? The new update and the arrival of The Singular Island have revolutionized this popular card game, but they have also brought with them a series of errors and connection failures that have frustrated many players, both veterans and those just discovering this exciting universe.

Throughout this article I explain all the details about the Causes and solutions for error messages that may appear in Pokémon TCG Pocket, especially the authentication one, without leaving out any useful recommendations, and the steps you can follow to enjoy the game again without complications.

Why are there errors in Pokémon TCG Pocket?

Pokemon TCG Pocket, also known as the Pokémon Pocket TCG, has gained enormous popularity since its release for iOS and Android, especially with the release of The Singular Island, its first major expansion. This success has increased the number of players connected simultaneously, and as a result, the servers have experienced increased congestion and temporary outages, especially around major updates or special events.

Most of the errors that appear on the screen are related to the internet connection, internal server errors, or issues with the mobile device's configuration. It's important to know that, although they can be annoying, in most cases these errors can be resolved and do not result in the loss of cards or progress in the game.

Common errors after the Singular Island update

With the arrival of La Isla Singular, which has incorporated 86 new cards for free and has rekindled the passion of fans, various error codes and unexpected messages have emerged that can appear at different times:

• When you log into the game.
• Opening booster packs.
• Before starting a game or just after finishing an important action within the app.

These errors can be caused by a variety of reasons, including Wi-Fi connection issues, unstable mobile data usage, date and time synchronization errors, or even the use of a VPN on the device.

First steps to troubleshoot any errors in Pokémon TCG Pocket

Before getting into the technical details and reviewing specific codes, it's a good idea to run a few basic checks that usually resolve most issues. These actions help rule out a simple error as the cause and prevent unnecessary complications:

• Check your internet connection. Make sure your device has stable Wi-Fi or mobile data coverage. If you're on a public or overcrowded network, try switching networks.
• Restart the mobile device. Often, small memory glitches or background apps interfere with Pokémon TCG Pocket, so power cycling your phone can work wonders.
• Clear the app cache. Go to your phone's settings, find the Pokémon Pocket TCG, and delete the cached data. This won't delete your progress or cards.
• Disable any VPN that you have active, as it may alter the location or cause conflicts with server authentication.
• Check your date and time settings. Enable automatic adjustment to avoid desynchronizations with the game servers.

If the error persists after trying these tips, it's time to identify the code that appears on the screen to apply the specific solution.

Most common error codes and how to solve them

Below, we detail the main error codes reported by the community and their specific solutions. Pay attention to the message that appears on the screen, as in many cases it will guide you toward the source of the problem.

Error 102-002-014: Authentication failed

This is, without a doubt, the most troublesome error after the latest update. It usually appears with the following message: “The server authentication process has failed. The game will be restarted.”

Why does it appear? This is usually due to synchronization issues between the server and the device, especially after changes to the app or when the servers are overloaded.

What can you do?

• Click 'OK' to return to the title screen. Typically, when you log back in, you'll regain access, and if you've opened a pack, you'll receive the corresponding letters after the restart.
• Completely close the app and clear the cache. Go to your phone's settings, access apps, locate the Pokémon Pocket TCG, clear the cache, and restart the app. If you're using iOS, you may need to reinstall the game to download all the data again.
• Enables automatic date and time detection. Several users have confirmed that having the time setting on manual can cause this error. Make sure your phone automatically adjusts the date and time to match the server.

Códigos 101-8101, 102-032-014, 102-063-014, 102-065-014 y 102-091-014

These codes are generic and usually not associated with a specific cause. They often indicate a temporary connection failure or a temporary server issue.

Recommended solutions? Follow the basic steps: check your internet connection, restart your device, clear the cache, and make sure you don't have an active VPN. In most cases, the error will go away on its own after a few minutes.

Error 102-170-014: Unexpected failure

The message appears as “An error has occurred”. It's an occasional error, but the solution is simple:

• Click 'Retry' when prompted. If you choose to return to the title screen, the error may occur several times in a row, so it's best to persist with the retry option.

Problems launching the game on iOS devices

Some users report that when opening the app on an iPhone or iPad, the game doesn't go past the initial screen or displays error messages with no specific identifier.

• Change the region and language of your device. Go to your phone's general settings, temporarily change the region or language, and try again. Afterward, you can return to your normal settings.

Errors when purchasing the premium pass

Sometimes, when trying to purchase a Premium Pass, the process stops or an error message appears, preventing the purchase from being completed.

• Restart the game and go directly to the Premium Pass tab. Try purchasing again from this specific section. If you're still having issues, check that your store (App Store or Google Play) doesn't have any restrictions or pending updates.

Impossible to find a rival in private games

If you try to play with friends and the game doesn't find a match or displays a message indicating incompatibility, check the following:

• Make sure both players have the same version of the game installed. Please check for updates in the App Store or Google Play Store before trying again.

The gameplay experience in Pokémon TCG Pocket can be marred by error messages, but luckily There are proven solutions available to everyoneMost issues, from authentication to connection or purchase problems, can be resolved by following a few simple diagnostic steps.

Remember Stay calm, don't rush, and apply the recommendations we've shared in this article. This will allow you to enjoy the game and all its new features again without any complications. Thanks to an active community and attentive developers, most issues are temporary and quickly resolved. Always check for updates and don't hesitate to share your questions or experiences to help other players in the same situation.