Battle.net Blank Screen: Qhov kawg kho thiab ua tiav phau ntawv qhia

Yog tias thaum qhib Blizzard launcher lossis sim nkag mus rau qhov kev ua si koj tuaj hla ib qho dawb kiag li tshuaj ntsuamNws yog ib txwm ceeb. Qhov kev ua yuam kev no tuaj yeem tshwm sim ob qho tib si hauv daim ntawv thov Battle.net thiab txoj cai tom qab lub vijtsam thauj khoom hauv qee lub npe, tawm hauv lub qhov rais khov thiab tsis teb.

Hauv phau ntawv qhia no kuv yuav sau, hauv kev nthuav dav, dab tsi twb tau sim thiab dab tsi ua haujlwm zoo tshaj plaws raws li cov xwm txheej tiag tiag thiab Blizzard nws tus kheejKoj yuav pom txhua yam los ntawm kev kuaj xyuas sai pom zoo los ntawm kev txhawb nqa rau kev ntsuas qhov tob uas tau pab cov neeg ua si thaum qhov teeb meem tsis tu ncua.

Ua rau thiab cov tsos mob ntawm qhov screen dawb paug hauv Battle.net thiab WoW

Cov tsos mob raug yooj yim: koj qhib Battle.net lossis thauj koj tus cwj pwm thiab dheev koj sab laug nrog a lub qhov rais dawb tsis tebQee zaum, koj tuaj yeem taug kev los ntawm cov ntawv qhia dhau los (xws li cov npe cim lossis txawm tias saib cov yeeb yaj kiab), tab sis thaum koj nkag mus rau hauv lub ntiaj teb kev ua si, txhua yam ploj mus.

Qhov no tau pom tshwj xeeb hauv World of Warcraft, nrog cov neeg ua si uas tuaj yeem ua tau tsim cov cim thiab saib scenes, tab sis tau ntsib qhov kev sib tsoo tam sim tom qab lub vijtsam thauj khoom. Interestingly, lawv tshaj tawm tsis muaj teeb meem nrog rau lwm yam Blizzard games, uas taw tes rau cov ntsiab lus tshwj xeeb ntawm qhov kev ua si lossis nws lub vev xaib kev koom ua ke ntawm tus neeg siv khoom.

Hauv cov kev paub ntxaws ntxaws, suav tsis txheeb tau sim: rov pib lub computer, rov nruab qhov kev ua si thiab cov neeg siv khoom, ntxuav cov folders xws li Cache, WTF, Interface thiab Cov Ntaub Ntawv, kho tus neeg siv ntau tshaj kaum zaug, hloov cov tsav tsheb, sim lwm GPU (piv txwv li mus los ntawm GTX 970 mus rau 560 Ti), tshem tawm cov tsav tsheb qub tag nrho, pib nrog cov kev pabcuam xaiv, thiab cuam tshuam cov software tsis sib haum xeeb.

Cov kev kuaj xyuas kho vajtse kuj tau ua (nco, disks, kub), Intel HD 4000 iGPU raug xiam oob khab hauv BIOS thiab hauv Device Manager, thiab cov ntaub ntawv hauv qab no tau qhib: Firewall ports rau WoW/Battle.net, DNS tau hloov mus rau Google's, DNS cache tau ntws tawm, tus neeg siv tau khiav raws li tus thawj tswj hwm, thiab kev hloov pauv xws li khiav hauv DX9, tsis muaj suab, lossis hauv 32 khoom tau sim.

Lwm qhov kev tawm tsam yog qhov txhawb nqa daim pib hauv qhov kev ua si lawv tsis thauj khoom, tawm tswv yim txog kev sib raug zoo nrog rau qhov browser embedded. Qhov tseeb, ib qho kev qhia pom tseeb taw qhia rau WowBrowser.exe, thiab ua tsaug rau qhov ntawd, kev kho ib ntus tshwm sim rau qee tus neeg siv. Qhov no haum nrog qhov tseeb tias Battle.net thiab qee qhov kev ua si nta siv lub vev xaib, uas, yog tias lawv ua tsis tiav, tuaj yeem ua rau cov ntxaij vab tshaus dawb.

Pov thawj cov kev daws teeb meem ib ntus

Hauv qab no koj yuav pom ib qho kev kho tsheb, pib nrog qhov nrawm tshaj plaws thiab nce hauv qhov nyuaj. Nws suav nrog ob qho kev pom zoo Blizzard txhawb nqa raws li kev ntsuas uas cov zej zog tau pom muaj txiaj ntsig hauv cov xwm txheej tiag.

1) Kev Ntsuam Xyuas Ceev (pom zoo los ntawm Blizzard)

Qhov thaiv no kho ntau qhov "dab" yuam kev los ntawm lub sijhawm tsis sib haum xeeb lossis kev teeb tsa tsis raug. Tsis txhob underestimate lub hwj chim ntawm pib nrog lub hauv paus thiab ua nws nrog nruj.

• Rov qab kho cov cuab yeej (PC lossis mobile) Ua ntej tshaj, kaw tag nrho Battle.net thiab cov txheej txheem kev ua si, thiab lub zog voj voog koj lub cev.
• Uninstall ib qho dhau los ntawm Battle.net app thiab download tau ib daim ntawv tshiab los ntawm official lub website. Ib tug huv reinstallation feem ntau kho corrupted ntaub ntawv.
• Txhim kho koj cov software ruaj ntseg kom tso cai rau Blizzard cov khoom. Ntxiv cais tawm hauv antivirus thiab firewall rau Battle.net thiab qhov kev ua si.
• Optimize koj Internet kev twb kev txuas. Tsis txhob overloaded Wi-Fi, sim Ethernet cable, kaw cov kev pab cuam tshaib plab, thiab bandwidth.
• Hauv Windows 10/11, yog tias muaj kev tso cai txawv, tsim lossis hloov kho tshiab. tshiab Windows account thiab sim rau nruab thiab khiav ntawm nws.

Tsis tas li ntawd, xyuas kom meej tias Windows tau hloov kho tag nrho - suav nrog cov khoom siv thiab cov tsev qiv ntawv - thiab sim khiav Battle.net thiab qhov kev ua si ua tus thawj coj. Qee zaum kev thaiv dawb tsuas yog qhov teeb meem kev tso cai xwb.

2) Clearing caches thiab kho tus neeg siv khoom (WoW)

Yog tias koj rooj plaub nrog World of Warcraft, rho tawm cov ntsiab lus ntawm cov folders Cache, WTF, Interface thiab Cov Ntaub Ntawv los ntawm qhov kev ua si los yuam kom lawv rov tsim dua. Qhov kev ntsuas no tshem tawm cov teeb tsa tsis raug thiab cov ntaub ntawv uas tuaj yeem ua rau lub nra hnyav.

• Tom qab ntxuav, siv qhov ua haujlwm Kho Tau los ntawm tus neeg siv khoom ntau dua ib zaug yog tias tsim nyog. Hauv cov ntaub ntawv sau tseg, qhov no yuav tsum tau ua ntau zaus.
• Yog tias tsis muaj dab tsi hloov, ua a ua kom tiav reinstall ntawm qhov kev ua si. Ntau tus neeg siv tau ua qhov no txog peb zaug kom txog thaum nws ruaj khov.

Ib qho tseem ceeb nthuav dav: qee tus players pom tias cov daim pib ua si sab hauv Lawv yuav tsis qhib. Qhov no txhawb nqa qhov tsis txaus ntseeg ntawm qhov tsis ua tiav hauv tus neeg siv khoom lub vev xaib lossis qhov kev ua si nws tus kheej, yog li qhov kev ntxuav no pab rov kho cov ntsiab lus.

3) Tsav tsheb thiab GPU: yob rov qab, rau pem hauv ntej, thiab huv si

Txawm hais tias nws yuav zoo li counterintuitive, qee zaum tus tsav tsheb graphics tsis yog qhov zoo tshaj plaws haum rau koj lub computer. Kev txhim kho tau raug tshaj tawm upgrade, downgrade, thiab xeem txawv versions.

• Ua tiav uninstall yav dhau los video tsav tsheb nrog kev tu kom huv si (tsis txhob cuam tshuam cov qub versions). Lub hom phiaj yog ib puag ncig huv. tsis muaj residue.
• Sim cov tsav tsheb sib txawv: qee cov neeg siv pom muaj kev ruaj ntseg nrog cov laus dua, lwm tus nrog qhov tseeb muaj version.
• Yog tias ua tau, sim nrog lwm GPU (piv txwv li, hloov ntawm a GTX 970 mus rau 560 Ti) los txiav txim qhov teeb meem kho vajtse lossis tsav tsheb.
• Disable the integrated iGPU (piv txwv li Intel HD 4000) hauv BIOS thiab cov Tus Thawj Tswj Ntaus Ntawv kom tsis txhob muaj kev sib cav.

Hauv-kev ua si, sim lwm qhov kev ua yeeb yam: rau qee kis, lwm qhov kev ua yeeb yam tau siv. DX9, 32-ntsis version, lossis txawm khau raj yam tsis muaj suab los txiav txim tawm kev sib tsoo hauv cov kab ke tshwj xeeb. Nws tsis zoo tagnrho rau lub sijhawm ntev, tab sis nws pab kuaj mob.

4) Network, DNS thiab firewall: tshem tawm cov fwj tsis pom

Kev sib txuas yuav tsis zoo li qhov teeb meem thaum txhua yam ua tau zoo, tab sis nws yog qhov tseem ceeb kom paub tseeb tias Battle.net thiab qhov kev ua si ua haujlwm. txoj kev dawb rau cov servers.

• Restart koj modem/router. Qee lub sij hawm lub voj voog hluav taws xob yooj yim daws teeb meem hauv koj lub tsev network.
• Qhib lub firewall chaw nres nkoj xav tau rau WoW thiab Battle.net app. Tsis txhob muaj ob npaug NAT lossis cov kev cai sib npaug uas thaiv kev tsheb.
• Ib ntus hloov mus rau pej xeem DNS (zoo li Google's) thiab ua ib qho yaug DNS txhawm rau tshem cov caches hauv zos.
• Ua pathpings thiab tracerts yog tias koj xav tias muaj teeb meem txoj kev. Hauv ib kis, ISP tau tshaj tawm tsis muaj teeb meem, tab sis nws muaj txiaj ntsig kom muaj pov thawj.

Yog tias koj siv Wi-Fi, sim ib lub cable; yog tias koj tab tom sib koom kev sib txuas, nres downloads lossis kwj thaum koj kuaj xyuas. Tsawg kawg latency thiab pob ntawv poob txo qhov tshwm sim ntawm blockages nyob rau hauv cov theem tseem ceeb loading.

5) Tsis sib haum xeeb Software: Razer, Overlays thiab Add-ons

Cov txheej txheem nyob hauv uas txhaj tshuaj overlays, screenshots, profiles, lossis stats tuaj yeem tsoo nrog Battle.net lossis qhov kev ua si. Nws raug pom zoo kom khiav a kev tshuaj ntsuam software kom tsis txhob poob siab.

• Uninstall Razer Synapse, Corsair iCUE, GameScanner, thiab ib qho kev pabcuam tsis tseem ceeb ntawm Razer (hardware tseem yuav ua haujlwm). Muaj ua ntej qhov twg tshem Razer pab.
• Tshem tawm NVIDIA GeForce Experience, HD audio tsav tsheb, thiab 3D Vision yog tias koj xav tias cuam tshuam. Tsawg dua thaum nws los txog rau kev cais qhov teeb meem.
• Sim ua kom huv si khau raj ntawm Windows (xaiv cov kev pabcuam / pib tswj) txhawm rau txheeb xyuas kev tsis sib haum xeeb thib peb.
• Antivirus thiab Anti-Malware: Microsoft Security Essentials thiab Malwarebytes feem ntau yog qhov zoo, tab sis ntxiv kev zam rau Blizzard folders thiab khiav kev sim. ib ntus tsis muaj kev tiv thaiv tiag tiag (ua tib zoo) muab pov tseg.
• AdwCleaner tuaj yeem pab ntxuav; yog tias koj twb tau siv nws thiab nws tsis pom dab tsi, tsawg kawg koj muaj qhov chaw kuaj xyuas. uas tsis yuav software.

Yog tias lub vijtsam dawb paug ploj tom qab uninstalling ib qho ntawm cov khoom no, koj tau pom tus neeg ua txhaum. Reinstall tsuas yog qhov tsim nyog thiab zam on-screen overlays thaum uas koj ua si.

6) Ariadne cov xov: WowBrowser.exe thiab web modules

Qhov kev txiav txim siab tsis txaus ntseeg nyob rau hauv rooj plaub ntawm lub vijtsam dawb tom qab thauj khoom ntiaj teb hauv WoW yog qhov siv rau WowBrowser.exeQhov kev tivthaiv no tswj cov khoom hauv lub vev xaib hauv qhov kev ua si, thiab thaum nws ua tsis tiav, nws tuaj yeem tawm ntawm qhov tsis muaj interface.

Nyob rau hauv cov ntaub ntawv sau tseg, coj mus rau qhov kev tshawb xyuas ntawm hais tias executable tau tso cai rau a kev daws teeb meem ib ntus. Txawm hais tias cov txheej txheem tshwj xeeb yuav txawv nyob ntawm qhov version thiab qhov system, nws yog ib qho tseem ceeb kom paub tias qhov teeb meem tsis yog ib txwm muaj graphical lossis network cuam tshuam: qee zaum nws yog embedded browser leej twg messes yam.

Yog tias koj pom tias koj lub computer tsis thauj khoom xws li txhawb daim pib hauv-kev ua si, koj txhawb qhov kev xav. Hauv qhov xwm txheej ntawd, ua qhov tseem ceeb ntawm kev tshem cov caches, rov ua kom huv si, thiab kuaj yam tsis muaj software sab nraud uas tuaj yeem txuas rau hauv lub vev xaib.

7) Hardware thiab system noj qab haus huv

Xyuas kom koj lub PC qhov kub thiab kev noj qab haus huv nyob rau hauv cov kev txwv ib txwm. Hauv cov ntaub ntawv txheeb xyuas, cov no tau txheeb xyuas. qhov kub thiab txias, rov sim nco (txog tsib zaug), CHKDSK thiab disk defragmentation.

Tsis txhob overclocking CPU, GPU, thiab RAM thaum kuaj. Rov pib dua lawv mus rau lub Hoobkas chaw tshem tawm ib qho laj thawj ntawm instability nyuaj taug qab.

Yog tias koj muaj lus nug txog kev tso cai lossis cov profile, tsim ib tus thawj coj hauv zos tshiab thiab sim los ntawm qhov ntawd. Ntxiv thiab, xyuas tias cov Thib ob tus ID nkag mus yog enabled (cim raws li ib feem ntawm cov tshev hauv Windows).

8) Thaum nce mus rau kev txhawb nqa thiab kev daws teeb meem loj

Yog tias koj tau sau cov cav, sib tsoo cav thiab twb tau sim tag nrho cov kev daws teeb meem, thov hu rau kev txhawb nqa thiab muab cov ntawv qhia. En un caso real, se envió material a [email tiv thaiv], lo que permitió descartar causas.

Blizzard tuaj yeem pom zoo kom rov nruab Windows kom huv si ua qhov chaw kawg. Nws yog ib qho kev ntsuas hnyav thiab, tau kawg, tsis muaj leej twg xav tau, tab sis yog tias koj twb tau ua lawm tag nrho cov kev xaiv thiab ib puag ncig cuam tshuam heev, nws yuav yog dab tsi coj kev ruaj ntseg rov qab.

9) Cov cim tseem ceeb rau kev kuaj mob

Ua tib zoo saib ntawm qhov tshwj xeeb: yog tias nws tsuas yog tshwm sim rau koj hauv World of Warcraft thiab tsis nyob hauv lwm qhov kev ua si Blizzard, yog tias lub vijtsam dawb tshwm tom qab thauj khoom, yog tias daim pib lossis lub vev xaib tsis qhib, lossis yog siv DX9 lossis 32-ntsis hloov tus cwj pwm.

Koj ib puag ncig kuj tseem ceeb: kev khiav hauj lwm qhov system (piv txwv li, Windows 7 nrog 12GB RAM, i7 3770 ntawm 3.40GHz thiab GTX 970), muaj chaw cia (piv txwv li, 500GB dawb tawm ntawm 1TB), lossis yog tias koj ISP tau raug sim los ntawm pathpings / tracerts yam tsis pom muaj teeb meem.

Cov ntaub ntawv ntau lub hom phiaj koj muab, nws yuav yooj yim dua rau koj (thiab kev txhawb nqa) cais seb qhov laj thawj yog software, network, tsav tsheb lossis web modulesQhov tseem ceeb yog kom tsis txhob tawm ntawm qhov xaus.

Nrog rau tag nrho cov saum toj no, txoj kev paub qab hau tshaj plaws yog pib yooj yim thiab ua haujlwm koj txoj hauv kev: rov nruab Battle.net huv si, kho kev ruaj ntseg thiab kev twb kev txuas, clear game caches, xyuas cov tsav tsheb thiab GPUs, thiab tshem tawm cov software tsis sib haum xeeb (Razer, overlays, 3D Cheebtsam). Yog hais tias tus qauv coincides nrog embedded browser tsoo (WowBrowser.exe), tsom rau qhov ntawd. Thiab yog tias koj tau daig, cov cav thiab cov kev sim koj twb tau khiav lawm yuav muaj txiaj ntsig rau Blizzard Support.

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Christian Garcia

Mob siab rau technology txij thaum nws tseem me. Kuv nyiam nyob rau hnub tim hauv lub sector thiab, qhov tseem ceeb tshaj, kev sib txuas lus. Tias yog vim li cas kuv tau mob siab rau kev sib txuas lus ntawm thev naus laus zis thiab video game websites tau ntau xyoo. Koj tuaj yeem pom kuv sau txog Android, Windows, MacOS, iOS, Nintendo lossis lwm yam ntsiab lus uas los rau hauv siab.