Yuav ua li cas thiaj ua tau daim ntawv thov nrog Lebara?

Hloov tshiab kawg: 08/21/2023

Yuav ua li cas thiaj ua tau daim ntawv thov nrog Lebara?

Nyob hauv ntiaj teb no Hauv kev sib txuas lus, nws yog ib qho uas cov neeg siv kev pabcuam txawb tau ntsib kev tsis yooj yim nrog lawv tus kws kho mob. Lebara, paub txog kev muab xov tooj ntawm tes, Internet thiab TV kev pabcuam, yog lub tuam txhab uas xav txog qhov tseem ceeb ntawm kev daws cov kev tsis txaus siab ntawm nws cov neeg siv. ua tau zoo thiab raws sijhawm. Hauv tsab xov xwm technical no, peb yuav piav qhia kauj ruam yog kauj ruam yuav ua li cas thov ntawm Lebara, yog li koj tuaj yeem daws txhua yam teeb meem koj tuaj yeem ntsib thiab tau txais cov kev daws teeb meem uas koj xav tau.

1. Taw qhia txog kev thov hauv Lebara

Kev tsis txaus siab ntawm Lebara yog tus txheej txheem uas tso cai rau cov neeg siv khoom daws teeb meem lossis tsis txaus siab cuam tshuam nrog cov kev pabcuam los ntawm lub tuam txhab. Los ntawm cov txheej txheem no, cov neeg siv muaj lub sijhawm los qhia lawv cov kev tsis txaus siab thiab tau txais kev daws teeb meem tsim nyog thiab txaus siab. Tshooj lus no yuav muab cov lus qhia ntxaws txog yuav ua li cas mus nrhiav kev thov hauv Lebara.

Txhawm rau pib txheej txheem thov, nws yog ib qho tseem ceeb kom sau tag nrho cov ntaub ntawv ntsig txog qhov teeb meem hauv nqe lus nug. Qhov no suav nrog tus naj npawb ntawm cov neeg siv khoom, cov ntsiab lus ntawm tus account, hu xov tooj, cov lus ntawv, recharge keeb kwm thiab lwm yam ntaub ntawv ntsig txog. Nws yog ib qho tseem ceeb kom muaj tag nrho cov ntaub ntawv no ua ntej hu rau Lebara cov neeg siv khoom.

Thaum tag nrho cov ntaub ntawv tsim nyog muaj, cov kauj ruam tom ntej yog hu rau Lebara cov neeg siv khoom. Qhov no Nws ua tau nyob rau hauv ntau txoj kev, xws li los ntawm kev pabcuam neeg siv xovtooj, tham online lossis email. Thaum lub sij hawm kev sib txuas lus no, nws yog ib qho tseem ceeb uas yuav tau piav qhia txog qhov teeb meem kom ntxaws thiab muab tag nrho cov ntaub ntawv sau ua ntej. Tus neeg sawv cev Lebara yuav muab kev daws teeb meem lossis nthuav qhov teeb meem mus rau qib siab dua yog tias tsim nyog.

2. Thaum twg thiab vim li cas koj yuav tsum ua daim ntawv thov rau Lebara?

Ua ntawv thov rau Lebara yog ib yam uas koj yuav tsum xav txog thaum koj tau ntsib teeb meem lossis tsis txaus siab nrog cov kev pabcuam los ntawm lub tuam txhab. Muaj ntau qhov xwm txheej uas koj yuav tsum tau ua daim ntawv thov, thiab nws yog ib qho tseem ceeb uas yuav tsum tau ua kom raws sijhawm los daws qhov teeb meem. txoj kev ua haujlwm tau zoo.

Ib qho ntawm cov laj thawj tseem ceeb los ua daim ntawv thov nrog Lebara yog tias koj tau ntsib kev cuam tshuam lossis ua tsis tiav hauv koj qhov kev pabcuam hauv xov tooj. Qhov no tuaj yeem suav nrog cov teeb meem xws li kev hu xov tooj poob, lub teeb liab tsis zoo, lossis tsis muaj kev pab cuam hauv qee qhov chaw. Nws yog ib qho tseem ceeb uas yuav tsum tau tshaj tawm cov teeb meem no rau Lebara kom lawv tuaj yeem tshawb xyuas thiab daws cov teeb meem kev ua haujlwm uas yuav cuam tshuam rau koj qhov kev pabcuam.

Lwm qhov laj thawj rau ua daim ntawv thov nrog Lebara yog tias koj tau raug them nqi tsis raug lossis tsis raug tso cai ntawm koj tus account. Yog tias koj pom ib qho ntawm cov nqi no ntawm koj cov lus, nws yog ib qho tseem ceeb kom ceeb toom rau Lebara tam sim ntawd kom lawv tuaj yeem tshawb xyuas thiab kho qhov teeb meem no. Peb pom zoo kom koj tsis tu ncua xyuas koj daim nqi kom paub tseeb tias tsis muaj cov nqi them poob qis.

3. Yam yuavtsum tau kawm uantej rau kev ua ntaub ntawv thov hauv Lebara

Txhawm rau ua daim ntawv thov nrog Lebara, koj yuav tsum ua kom tau raws li qhov yuav tsum tau ua ua ntej. Cov kev xav tau no yog cov hauv qab no:

  • Muaj tus account nquag ntawm Lebara thiab ua tus tswv ntawm nws.
  • Khaws cov ntaub ntawv ntxaws ntxaws ntawm qhov xwm txheej lossis teeb meem uas koj xav yws txog.
  • Sau tag nrho cov ntaub ntawv ntsig txog, xws li hnub tim, tus lej siv thiab kev sib tham yav dhau los nrog cov neeg siv khoom.
  • Tshawb xyuas seb qhov teeb meem puas nyob hauv Lebara lub luag haujlwm raws li nws cov lus thiab tej yam kev mob.

Thaum cov kev cai no tau ua tiav, koj tuaj yeem mus ua ntawv thov. Thawj kauj ruam yog hu rau Lebara cov neeg siv khoom. Qhov no yog ua tau los ntawm kev sib txawv, xws li tus xov tooj hu, nyob sib tham ntawm koj lub vev xaib lossis email. Nws yog ib qho tseem ceeb uas yuav tsum tau muab tag nrho cov ntsiab lus tsim nyog kom lawv nkag siab zoo thiab txheeb xyuas qhov kev thov.

Nws raug nquahu kom khaws cov ntaub ntawv ntawm txhua qhov kev sib txuas lus nrog Lebara cov neeg siv khoom. Txuag cov ntaub ntawv lossis cov lej siv lawv muab rau koj, nrog rau sau cov hnub thiab sijhawm ntawm kev sib tham. Qhov no yuav ua rau nws yooj yim dua los ua raws li qhov kev thov yog tias tsim nyog. Tsis tas li ntawd, yog tias qhov kev daws teeb meem txaus siab tsis tuaj yeem ncav cuag, nws muaj peev xwm nce qhov kev thov mus rau cov tub ceev xwm siab dua, xws li Lub Chaw Haujlwm Saib Xyuas Neeg Siv Xov Tooj.

4. Cov kauj ruam ua ntawv thov hauv Lebara

Hauv qab no yog cov kauj ruam koj yuav tsum ua raws li kev thov rau Lebara:

1. Recopila la información necesaria: Ua ntej ua ntawv thov, nws yog ib qho tseem ceeb kom sau tag nrho cov ntsiab lus tseem ceeb. Sau cov ntaub ntawv ntsig txog qhov teeb meem, xws li cov ntawv xa nyiaj, yuav daim pib, lossis cov duab thaij uas ua rau pom qhov tsis yooj yim.

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2. Tiv tauj cov neeg ua haujlwm pabcuam neeg siv khoom: Txhawm rau pib txheej txheem thov, nws raug nquahu kom hu rau Lebara cov neeg siv khoom. Koj tuaj yeem ua qhov no los ntawm lawv tus lej xov tooj lossis xa email. Muab tag nrho cov ntsiab lus ntawm koj qhov kev thov kom meej thiab meej.

3. Sigue las instrucciones del servicio de atención al cliente: Thaum koj tau hu rau cov neeg muab kev pabcuam, koj yuav ua raws li cov lus qhia uas lawv muab rau koj kom xa koj daim ntawv thov. Qhov no yuav suav nrog kev xa cov ntawv, cov ntaub ntawv ntxiv, lossis ua tiav cov txheej txheem tshwj xeeb. Nco ntsoov tias koj ua raws li tag nrho cov lus qhia kom raug kom ceev cov txheej txheem ntawm kev daws koj qhov kev thov.

5. Ua kom tiav thiab xa daim ntawv thov nyiaj hauv Lebara

Txhawm rau ua kom tiav thiab xa daim ntawv thov nyiaj hauv Lebara, ua raws cov kauj ruam no:

  1. Nkag mus rau lub vev xaib official Lebara thiab saib rau ntu "Cov Cais".
  2. Nyem rau ntawm qhov "Claims Form" txuas mus qhib daim ntawv.
  3. Sau tag nrho cov teb uas xav tau ntawm daim foos nrog cov ntaub ntawv tsim nyog, suav nrog koj lub npe, tus lej xov tooj, email chaw nyob, thiab cov lus piav qhia ntxaws txog koj qhov kev thov.
  4. Muab cov ntaub ntawv cuam tshuam los yog pov thawj uas txhawb nqa koj qhov kev thov, xws li cov ntawv xa nyiaj, cov duab thaij duab, lossis cov ntawv hu.
  5. Thaum koj ua tiav tag nrho cov teb thiab txuas cov ntaub ntawv tsim nyog, nyem lub pob "Submit" xa koj daim ntawv thov.

Thov nco ntsoov tias nws yog ib qho tseem ceeb kom muab cov ntaub ntawv raug thiab ntxaws kom Lebara tuaj yeem tshawb xyuas thiab daws koj qhov kev thov. zoo. Khaws ib daim qauv ntawm koj daim ntawv thov thiab cov ntaub ntawv cuam tshuam rau kev siv.

Yog tias koj muaj teeb meem thaum lub sijhawm txheej txheem lossis xav tau cov ntaub ntawv ntxiv, koj tuaj yeem tiv tauj Lebara cov neeg siv khoom kom tau txais kev pab ntxiv.

6. Yuav ua li cas xa cov pov thawj ntxiv thiab cov ntaub ntawv hauv koj daim ntawv thov hauv Lebara

Kev xa cov ntaub ntawv pov thawj ntxiv thiab cov ntaub ntawv hauv koj daim ntawv thov Lebara yog ib txoj hauv kev yooj yim uas yuav tso cai rau koj los txhawb koj cov lus sib cav thiab ua rau muaj kev vam meej hauv koj daim ntawv thov. Tom ntej no, peb yuav piav qhia cov kauj ruam uas yuav tsum tau ua kom nthuav tawm cov ntaub ntawv zoo li no.

1. Sau tag nrho cov ntaub ntawv ntsig txog: Ua ntej xa cov pov thawj lossis cov ntaub ntawv ntxiv, nws yog ib qho tseem ceeb kom ntseeg tau tias koj muaj tag nrho cov ntaub ntawv tsim nyog. Qhov no yuav suav nrog cov ntawv xa nyiaj, daim ntawv txais nyiaj, emails, screenshots, lossis lwm cov ntaub ntawv pov thawj koj qhov teeb meem. Nco ntsoov tias koj muaj cov ntaub ntawv no npaj thiab npaj rau kev nthuav qhia.

2. Xa koj cov ntaub ntawv mus rau Lebara: Thaum koj tau sau tag nrho cov ntaub ntawv cuam tshuam, koj yuav tsum xa lawv mus rau Lebara los txhawb koj qhov kev thov. Koj ua tau qhov no los ntawm koj lub vev xaib los yog los ntawm email. Nco ntsoov suav nrog tag nrho cov ntaub ntawv tsim nyog, xws li koj tus lej thov thiab cov lus piav qhia ntxiv uas koj xav tias muaj feem cuam tshuam.

7. Lebara kev soj ntsuam kev tsis txaus siab thiab kev daws teeb meem

Ntawm Lebara, peb siv zog ua kom peb cov neeg siv khoom txaus siab, yog vim li cas peb tau tsim cov txheej txheem kev tsis txaus siab thiab kev daws teeb meem los muab kev pabcuam zoo heev. Hauv qab no, peb muab koj cov kauj ruam ua raws li kev daws teeb meem koj yuav muaj:

1. Nkag siab koj qhov kev tsis txaus siab: Thawj qhov koj yuav tsum tau ua yog nkag siab qhov laj thawj ntawm koj qhov kev tsis txaus siab thiab sau tag nrho cov ntaub ntawv ntsig txog, xws li cov lej siv, hnub tim thiab cov ntsiab lus tshwj xeeb ntawm qhov teeb meem. Qhov no yuav pab kom muaj kev daws teeb meem zoo ntawm koj qhov kev thov.

2. Hu rau peb pab neeg txhawb nqa: Thaum koj muaj tag nrho cov ntaub ntawv tsim nyog, hu rau peb pab neeg txhawb nqa cov neeg siv khoom los ntawm tus xov tooj +XXX XXX-XXXX lossis los ntawm peb qhov kev pabcuam sib tham hauv online. Peb cov neeg sawv cev yuav zoo siab los pab koj thiab daws cov lus nug lossis teeb meem uas koj muaj.

8. Kwv yees lub sij hawm teb thiab ua raws li koj qhov kev thov hauv Lebara

Qhov no yuav txawv nyob ntawm qhov nyuaj ntawm qhov teeb meem thiab qhov ntim ntawm cov ntaub ntawv tau txais thaum lub sijhawm ntawd. Txawm li cas los xij, peb pab neeg pabcuam cov neeg siv khoom siv zog los muab cov lus teb sai thiab ua tau zoo rau txhua qhov kev tsis txaus siab tau txais. Hauv qab no, peb nthuav qhia cov kauj ruam ua raws kom lav lub sijhawm teb txaus thiab ua raws li:

1. Xa koj daim ntawv thov: Txhawm rau pib txheej txheem thov, peb pom zoo kom xa email rau peb pab neeg muab kev pabcuam neeg siv khoom ntawm qhov chaw nyob hauv peb lub vev xaib. Nco ntsoov suav nrog tag nrho cov ntsiab lus tseem ceeb ntawm koj qhov kev thov, xws li koj lub npe, tus lej xov tooj, thiab cov lus piav qhia meej ntawm qhov teeb meem.

2. Kev lees paub ntawm daim ntawv txais nyiaj: Thaum peb tau txais koj daim ntawv thov, peb yuav xa email lees paub rau koj los qhia rau koj tias peb tau txais koj qhov kev thov thiab peb pab neeg ua haujlwm rau koj rooj plaub. Nws yog ib qho tseem ceeb kom nco ntsoov tias peb lub sijhawm teb ib txwm yog 48 teev ua haujlwm., txawm hais tias qee zaum lub sijhawm no yuav ntev dua vim yog lwm yam.

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9. Yuav tiv tauj Lebara cov neeg siv khoom li cas kom paub txog koj qhov kev thov

Yog tias koj muaj teeb meem lossis tsis txaus siab txog Lebara cov kev pabcuam, nws yog ib qho tseem ceeb uas koj hu rau lawv cov neeg siv khoom kom tau txais cov ntaub ntawv thiab daws koj qhov teeb meem. Hauv qab no yog cov kauj ruam uas yuav tsum tau hu rau cov neeg siv khoom thiab tau txais cov ntaub ntawv tseeb txog koj qhov kev thov:

  1. Qhia tus xov tooj lossis email hu rau Lebara cov neeg siv khoom. Cov ntaub ntawv no feem ntau muaj nyob rau ntawm lawv lub vev xaib official lossis hauv cov ntaub ntawv ntawm koj cov kev pabcuam cog lus.
  2. Thaum koj tau txheeb xyuas txoj kev tiv tauj, xyuas kom tseeb tias koj muaj tag nrho cov ntaub ntawv cuam tshuam txog koj daim ntawv thov, xws li tus lej neeg siv, hom kev pabcuam cuam tshuam thiab cov ntsiab lus ntawm qhov teeb meem.
  3. Thov hu rau tus neeg muab kev pabcuam ntawm tus xovtooj lossis email. Piav koj qhov kev thov kom meej thiab meej, muab tag nrho cov ntsiab lus tsim nyog kom lawv nkag siab txog koj qhov xwm txheej.

Nws yog ib qho tseem ceeb kom ua raws li cov kauj ruam no kom muaj kev sib txuas lus nrog Lebara cov neeg siv khoom thiab tau txais cov ntaub ntawv koj xav tau txog koj daim ntawv thov. Nco ntsoov kom meej thiab meej thaum piav qhia koj qhov teeb meem, vim qhov no yuav pab txhawb txoj kev daws teeb meem. Tsis tas li, muaj cov ntaub ntawv tseem ceeb lossis cov ntaub ntawv ntawm tes uas tuaj yeem pab txhawb koj qhov kev thov.

Thaum koj tau hu rau cov neeg muab kev pabcuam, ua tib zoo saib rau cov kev daws teebmeem lossis cov lus teb uas lawv muab. Feem ntau, lawv yuav nug koj kom paub ntau ntxiv lossis cov ntaub ntawv ntxiv txhawm rau txhawm rau ua tiav koj qhov kev thov. Teb rau koj qhov kev thov kom raws sijhawm thiab muab cov ntaub ntawv thov kom ceev cov txheej txheem daws teeb meem.

10. Yuav ua li cas yog tias koj tsis txaus siab rau qhov tshwm sim ntawm koj qhov kev thov ntawm Lebara?

Yog tias koj tsis txaus siab rau qhov txiaj ntsig ntawm koj qhov kev thov Lebara, muaj qee yam uas koj tuaj yeem ua los daws qhov teeb meem. Nov yog qee qhov kev xaiv los xav txog:

1. Xyuas kom tseeb cov ntaub ntawv: Nco ntsoov ua tib zoo tshuaj xyuas cov ntaub ntawv ntsig txog koj qhov kev thov. Xyuas seb tag nrho cov kauj ruam tau ua raws thiab yog tias koj tau muab cov ntaub ntawv raug thiab ua tiav. Yog tias koj pom qhov yuam kev lossis cov ntaub ntawv ploj lawm, koj tuaj yeem sim kho lawv ua ntej mus tom ntej.

2. Tiv tauj cov neeg ua haujlwm pabcuam neeg siv khoom: Hu rau Lebara qhov kev pabcuam cov neeg siv khoom los piav qhia koj qhov teebmeem thiab hais koj cov kev txhawj xeeb. Koj tuaj yeem hu, xa email lossis siv kev sib tham nyob. Nco ntsoov tias koj muab tag nrho cov ntsiab lus tseem ceeb thiab khaws cov ntaub ntawv ntawm txhua qhov kev sib tham thiab kev lag luam.

3. Presenta una queja formal: Yog tias koj tsis tuaj yeem daws qhov teeb meem los ntawm kev pabcuam cov neeg siv khoom, koj tuaj yeem sau ib tsab ntawv tsis txaus siab. Piav qhia txog qhov teeb meem kom ntxaws, muab cov pov thawj cuam tshuam lossis cov ntaub ntawv pov thawj, thiab piav qhia meej txog qhov koj xav tau. Xa daim ntawv tsis txaus siab los ntawm xa ntawv pov thawj nrog daim ntawv xa rov qab los xyuas kom meej tias nws mus txog nws qhov chaw kom raug. Khaws ib daim qauv ntawm qhov kev tsis txaus siab rau koj cov ntaub ntawv.

11. Cov peev txheej ntxiv los daws koj qhov kev thov hauv Lebara

Thaum ntsib teeb meem lossis tsis txaus siab nrog koj qhov kev pabcuam Lebara, nws yog ib qho tseem ceeb kom paub txog cov peev txheej ntxiv los daws nws kom zoo. Ntawm no peb muab koj cov lus qhia ua ntu zus los pab koj kov yeej txhua yam teeb meem:

1. Mus saib hauv Lebara lub vev xaib thiab tshawb xyuas ntu kev txhawb nqa. Ntawm no koj yuav pom cov ncauj lus qhia ntxaws txog yuav ua li cas los daws cov teeb meem feem ntau, xws li teeb meem kev pab them nqi, teeb tsa APN tsis raug lossis teeb meem nrog qhib cov kev pabcuam ntxiv. Ua tib zoo ua raws li cov lus qhia tau muab los daws qhov teeb meem sai sai.

2. Yog tias koj tsis pom cov lus teb koj tab tom nrhiav hauv lub vev xaib, koj tuaj yeem tiv tauj pab pawg txhawb nqa Lebara. Koj tuaj yeem ua qhov no los ntawm kev sib tham hauv online, qhov twg tus neeg saib xyuas kev cob qhia yuav zoo siab los pab koj nyob rau lub sijhawm tiag tiag. Muab tag nrho cov ntsiab lus tseem ceeb ntawm koj qhov kev thov thiab ua raws li cov lus pom zoo los ntawm tus neeg sawv cev los daws qhov teeb meem kom zoo li sai tau.

12. Kev tiv thaiv cov ntaub ntawv thiab tsis pub lwm tus paub hauv cov txheej txheem thov ntawm Lebara

Ntawm Lebara peb coj cov ntaub ntawv tiv thaiv thiab kev ceev ntiag tug ntawm peb cov neeg siv khoom tiag tiag thaum lub sijhawm thov. Peb nkag siab qhov tseem ceeb ntawm kev ruaj ntseg koj cov ntaub ntawv tus kheej cov ntaub ntawv thiab lav qhov tsis pub lwm tus paub ntawm cov ntaub ntawv sib koom.

Txhawm rau kom ntseeg tau tias peb cov neeg siv khoom cov ntaub ntawv raug tiv thaiv, peb tau siv ntau yam kev ntsuas kev nyab xeeb. Txhua qhov kev sib txuas lus tau tsim los ntawm peb lub vev xaib lossis peb cov kev pabcuam cov neeg siv khoom tau muab zais thiab khaws cia tsis pub lwm tus paub.

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Tsis tas li ntawd, peb cov neeg sawv cev kev pabcuam rau cov neeg siv khoom Lawv raug cob qhia hauv kev tiv thaiv cov ntaub ntawv thiab tsis pub lwm tus paub, thiab ua raws li cov txheej txheem tsim los lav kev tiv thaiv cov ntaub ntawv. Raws li ib feem ntawm cov kev ntsuas no, txhua tus neeg ua haujlwm Lebara tau kos npe rau daim ntawv cog lus tsis pub lwm tus paub uas txwv tsis pub lawv sib qhia cov ntaub ntawv rhiab rau cov neeg thib peb.

13. Cov lus nug nquag nug txog cov txheej txheem thov ntawm Lebara

Hauv seem no, peb yuav teb qee cov lus nug uas nquag nug txog cov txheej txheem thov nyiaj ntawm Lebara. Peb vam tias cov lus teb no yuav pab koj daws txhua yam teeb meem lossis cov lus nug uas koj muaj. Yog tias koj tsis pom cov ntaub ntawv koj xav tau hauv qab no, thov hu rau peb pab neeg muab kev pabcuam rau kev pabcuam ntxiv.

1. Kuv tuaj yeem ua daim ntawv thov rau Lebara li cas?

Txhawm rau ua daim ntawv thov nrog Lebara, ua raws li cov kauj ruam no:

  • Nkag mus rau koj tus account ntawm peb lub vev xaib lossis app.
  • Coj mus rhaub rau "Cov Cais" lossis "Kev Pabcuam".
  • Xaiv qhov "Submit claim" kev xaiv thiab ua kom tiav daim ntawv muab tag nrho cov ntaub ntawv tsim nyog.
  • Nco ntsoov muab cov ntaub ntawv tseem ceeb lossis cov pov thawj ntsig txog koj qhov kev thov.
  • Thaum xa tuaj, koj yuav tau txais kev lees paub tias peb tau txais koj daim ntawv thov thiab peb pab neeg yuav tshuaj xyuas kom meej.

2. Nws yuav siv sij hawm ntev npaum li cas los ua daim ntawv thov ntawm Lebara?

Lub sij hawm yuav tsum tau ua daim ntawv thov ntawm Lebara yuav txawv nyob ntawm qhov nyuaj ntawm rooj plaub. Txawm li cas los xij, peb sim daws txhua qhov kev tsis txaus siab tsis pub dhau 30 hnub txij li hnub nws tau tsa. Lub sijhawm no, peb pab neeg yuav tshawb xyuas koj qhov kev thov kom zoo thiab muab cov lus teb tsim nyog thiab ntxaws ntxaws rau koj.

3. Kuv tuaj yeem taug qab kuv qhov kev thov hauv Lebara li cas?

Txhawm rau taug qab koj qhov kev thov hauv Lebara, ua raws cov kauj ruam no:

  1. Nkag mus rau hauv koj tus as khauj ntawm Lebara lub vev xaib lossis app.
  2. Coj mus rhaub rau "Cov Cais" lossis "Kev Pabcuam".
  3. Xaiv qhov "Tau Txais Kev Pom Zoo" thiab sau koj tus lej thov kev thov.
  4. Koj yuav tuaj yeem pom cov xwm txheej tam sim no ntawm koj qhov kev thov, txhua qhov kev hloov tshiab cuam tshuam thiab hnub kwv yees daws teeb meem.
  5. Yog tias koj muaj lus nug ntxiv lossis xav paub ntau ntxiv, thov tsis txhob yig tiv tauj peb pab neeg muab kev pabcuam.

Peb cia siab tias tshooj FAQ no tau qhia meej koj cov kev tsis txaus siab txog cov txheej txheem thov nyiaj ntawm Lebara. Yog tias koj muaj lwm yam lus nug, tsis txhob yig tiv tauj peb. Peb nyob ntawm no los pab koj.

14. Cov lus xaus thiab cov lus pom zoo rau kev thov kom muaj txiaj ntsig zoo hauv Lebara

Txhawm rau ua kom muaj txiaj ntsig zoo ntawm Lebara, nws yog ib qho tseem ceeb uas yuav tsum ua raws qee cov kauj ruam tseem ceeb. Ua ntej, koj yuav tsum sau tag nrho cov ntaub ntawv ntsig txog koj qhov kev thov, xws li koj cov ntsiab lus ntawm tus lej, tus lej xov tooj, thiab cov lus piav qhia ntxaws txog qhov teeb meem. Cov ntaub ntawv no yog qhov tseem ceeb kom Lebara tuaj yeem nkag siab thiab daws koj qhov kev thov kom zoo.

Thaum koj tau sau tag nrho cov ntaub ntawv tsim nyog, koj tuaj yeem ua ntawv thov rau Lebara cov neeg siv khoom. Koj tuaj yeem ua nws hauv xov tooj, email lossis los ntawm lawv lub vev xaib official. Nws raug nquahu kom muab tag nrho cov ntsiab lus muaj thiab pov thawj los txhawb koj qhov kev thov, xws li screenshots, invoices lossis lwm yam ntaub ntawv ntsig txog. Qhov no yuav pab Lebara txheeb xyuas koj rooj plaub kom raug thiab muab kev daws teeb meem rau koj.

Nws yog ib qho tseem ceeb kom ua siab ntev thaum lub sij hawm thov. Nws yuav siv sij hawm Lebara qee lub sij hawm los tshawb xyuas thiab daws koj qhov teeb meem. Yog tias koj tsis tau txais cov lus teb txaus siab nyob rau lub sijhawm tsim nyog, koj tuaj yeem nthuav koj qhov kev tsis txaus siab ntxiv mus ntxiv. Piv txwv li, koj tuaj yeem sau ntawv tsis txaus siab lossis thov kev cuam tshuam los ntawm lub chaw saib xyuas kev sib txuas lus. Nco ntsoov khaws cov ntaub ntawv ntawm txhua qhov kev sib txuas lus thiab cov ntaub ntawv ntsig txog koj qhov kev thov kom koj muaj cov ntaub ntawv thaub qab yog tias tsim nyog.

Hauv cov ntsiab lus, ua daim ntawv thov ntawm Lebara yog txheej txheem yooj yim thiab pob tshab, tsim los muab cov neeg siv khoom nrog kev daws teeb meem zoo thiab ncaj ncees. Los ntawm kev sib txuas lus sib txawv, xws li kev pabcuam hauv xov tooj lossis email, tus neeg siv khoom tuaj yeem sib txuas lus lawv qhov kev thov kom meej thiab meej, muab tag nrho cov ntsiab lus tsim nyog rau kev daws teeb meem sai. Tsis tas li ntawd, Lebara muaj ib pab neeg mob siab rau thiab tau txais kev cob qhia uas yuav ua tus saib xyuas kev tshawb nrhiav thiab ua raws li txhua kis, lav tus kheej thiab kev saib xyuas. Nrog lub hom phiaj ntawm kev txhim kho nws cov kev pabcuam tas li, Lebara ntsuas txhua qhov kev tsis txaus siab tau txais, suav nrog txhua qhov kev tawm tswv yim thiab cov lus pom zoo los txhim kho nws cov kev ua tau zoo. Nyob rau hauv luv luv, ua ib daim ntawv thov ntawm Lebara yog ib tug npaum thiab txhim khu kev qha txheej txheem, uas qhia tau hais tias lub tuam txhab kev cog lus los muab kev pab zoo rau cov neeg siv khoom. Thov tsis txhob yig tiv tauj Lebara yog tias koj xav tau kev thov lossis muaj kev txhawj xeeb, vim lawv pab neeg yuav zoo siab los pab koj txhua lub sijhawm.