Yuav ua li cas yws thaum qhov kev pabcuam digital tsis ua haujlwm: daim ntawv, ODR thiab txoj kev raug cai

¿Yuav ua li cas yws thaum qhov kev pabcuam digital tsis ua haujlwm? Thaum qhov kev pabcuam digital tsis ua haujlwm - qhov kev tso npe tsis ua haujlwm, kev xa khoom tsis tuaj txog, lossis ib qho app uas tsis ua haujlwm - muaj txoj hauv kev meej rau kev tsis txaus siab. Hauv Spain, muaj cov cuab yeej siv tau thiab pub dawb uas tso cai rau koj los thov kom koj cov neeg siv cov cai raug hwm. Hauv phau ntawv qhia no, kuv piav qhia meej txog kev siv daim ntawv tsis txaus siab, thaum European ODR platform tsim nyog, thiab cov kev cai lij choj twg koj muaj yog tias lub tuam txhab tsis teb. Qhov tseem ceeb yog paub txog txoj kev thiab siv lawv raws li qhov tseeb..

Ua ntej koj pib sau ntawv rau lub tuam txhab, nws yog ib lub tswv yim zoo kom paub meej tias koj qhov teeb meem puas poob rau hauv cov kev cai ntawm cov neeg siv khoom txoj cai. Cov neeg siv khoom thov them rau kev yuav khoom lossis kev pabcuam rau kev siv ntiag tug los ntawm ib tus neeg los ntawm kev lag luam.Lawv tsis haum rau kev tsis sib haum xeeb ntawm cov neeg ntiag tug (piv txwv li, kev muag khoom ntawm Wallapop) lossis kev dag ntxias lossis kev dag ntxias, uas yuav tsum tau qhia rau tub ceev xwm lossis lub tsev hais plaub txhaum cai. Nrog rau qhov kev qhia meej, cia peb ua ib kauj ruam zuj zus.

Thaum twg qhov kev tsis txaus siab suav tias yog kev tsis txaus siab ntawm cov neeg siv khoom?

Tsis yog txhua qhov teeb meem digital yog kev tsis sib haum xeeb ntawm cov neeg siv khoom. Rau nws yuav tsum tau suav hais tias yog kev tsis sib haum xeeb ntawm cov neeg siv khoom, yuav tsum muaj kev sib raug zoo ntawm tus neeg siv khoom thiab kev lag luam (B2C) thiab nws yuav tsum koom nrog kev yuav khoom lossis daim ntawv cog lus ua rau kev siv ntiag tug. Kev pom zoo ntawm tus kheej thiab kev ua txhaum cai raug cais tawm. (scams, phishing, thiab lwm yam), uas ua raws li lwm cov channel.

Yog tias koj qhov teeb meem yog qhov teeb meem ntawm cov neeg siv khoom, koj muaj cov cai thiab cov txheej txheem los xyuas kom lub tuam txhab teb. Cov txheej txheem no yog tsim los ua kom yooj yim, pub dawb, thiab nrog cov hnub kawg.tshwj xeeb tshaj yog thaum koj siv daim ntawv tsis txaus siab lossis kev sib kho/kev txiav txim rau cov neeg siv khoom.

Tib lub moj khaum siv rau cov kev pabcuam digital thiab platforms xws li kev yuav khoom ntawm tus kheej, nrog rau qhov tshwj xeeb tshwj xeeb rau ib puag ncig hauv online. Kev cog lus hauv hluav taws xob tau siv tau tag nrho thiab tsim kev lav phib xaub rau ob tog.Yog li ntawd, nws yog ib qho tseem ceeb kom khaws cov pov thawj.

Cov kauj ruam ua ntej kev thov

Pib los ntawm kev sau cov pov thawj. Txuag cov ntawv xa nyiaj, ntawv txais nyiaj, screenshots, emails, sib tham, thiab cov ntawv pov thawj ntawm kev them nyiaj lossis kev pom zoo (saib li cas). txuag invoice thiab warranty). Kev sau cov ntaub ntawv kom raug yog 50% ntawm kev ua tiavtshwj xeeb tshaj yog tias tom qab koj xav tau kev kho kom haum xeeb lossis mus rau kev txiav txim raws cai.

Hu rau lub tuam txhab thiab nug txog kev daws teeb meem. Ntau lub tuam txhab muaj cov txheej txheem tswj kev tsis txaus siab sab hauv. Sau kom meej, xa cov ntaub ntawv pov thawj, thiab khaws daim ntawv lees paub ntawm daim ntawv txais nyiaj. los yog paub tseeb tias lawv tau txais koj cov lus. Yog tias lub tuam txhab muaj daim ntawv tsis txaus siab, koj tuaj yeem thov lawv: lawv yuav tsum muab lawv thiab muab koj daim ntawv luam tawm.

Yog tias koj tsis tau txais cov lus teb lossis nws tsis ntseeg koj, cov kauj ruam tom ntej yog kom ua raws li koj qhov kev tsis txaus siab. Ib tsab ntawv tsis txaus siab yuav tsum suav nrog koj cov ntsiab lus, cov lus piav qhia txog qhov tshwm sim, thiab kev daws teeb meem koj thov. (piv txwv li, kho, hloov, rov qab, lossis ua tiav kev pabcuam).

Daim ntawv tsis txaus siab: nws yog dab tsi, thaum twg siv nws thiab yuav ua li cas sau nws

Daim ntawv tsis txaus siab yog ib daim ntawv uas ib lub tuam txhab, suav nrog cov uas ua haujlwm hauv online, yuav tsum muaj. Nws tsis yog kev tsis txaus siab txhaum cai, tab sis yog ib qho kev tswj hwm kev tswj hwm uas ua rau lub tuam txhab teb. nyob rau hauv kwv yees li 10 hnub ua haujlwm, raws li cov cai hauv cheeb tsam.

Kuv yuav siv nws li cas? Nug nws ntawm lub khw muag khoom lub cev lossis thov cov qauv digital yog tias txhua yam tswj hwm online. Sau koj cov ntsiab lus, piav qhia cov xwm txheej nrog hnub tim, thiab muab cov ntaub ntawv pov thawj.Qhia meej txog cov kev daws teeb meem uas koj thov (kho, rov qab, thiab lwm yam).

Hauv ntau cov qauv ib txwm muaj peb daim ntawv luam: ib qho rau Kev Tswj Xyuas, ib qho rau lub tuam txhab thiab ib qho rau koj. Xa cov ntawv thov thiab khaws koj daim ntawv luam tawmvim nws yog koj daim ntawv pov thawj rau cov txheej txheem yav tom ntej nrog Lub Chaw Haujlwm Saib Xyuas Neeg Siv Khoom (OMIC) lossis nrog koj lub zej zog tswj hwm.

Yog tias lub tuam txhab tsis teb lossis cov lus teb tsis txaus siab, koj tuaj yeem nthuav qhov teeb meem mus rau lub koom haum tiv thaiv neeg siv khoom. Lub Chaw Haujlwm Saib Xyuas Neeg Siv Khoom (OMIC) lossis lub koom haum hauv cheeb tsam yuav qhib cov txheej txheem sib tham thiab, yog tias tsim nyog, thov kev txiav txim siab..

Xa daim ntawv tsis txaus siab online

Feem ntau cov zej zog muaj kev ywj pheej tso cai rau koj ua koj daim ntawv thov 100% online. Feem ntau koj yuav xav tau daim ntawv pov thawj digital, daim npav ID hluav taws xob (DNIe), lossis Cl@ve PIN. Daim ntawv yuav nug koj cov ntsiab lus, lub tuam txhab cov ntsiab lus, ib tus account ntawm qhov tshwm sim, thiab xa cov ntaub ntawv pov thawj..

Tom qab xa, lub kaw lus tsim cov ntaub ntawv tus lej rau kev taug qab. Khaws koj daim ntawv sau npe thiab cov ntawv ceeb toom los ntawm lub portal.Qhov no yuav pab tau rau cov lus nug txog xwm txheej lossis yog tias koj muab cov ntaub ntawv ntxiv.

Cov lus qhia tswv yim: Yog tias qhov kev yuav khoom hauv online thiab koj tsis tau txais cov khoom, muab cov ntaub ntawv pov thawj ntawm kev them nyiaj thiab daim ntawv cog lus lossis kev txiav txim kom pom zoo. Cov ntaub ntawv pov thawj ntawm kev sib pauv thiab kev lav phib xaub txhawb nqa koj qhov kev thov.

Hauv qee qhov chaw hauv cheeb tsam, yog tias koj lub nroog muaj nws lub Chaw Haujlwm Saib Xyuas Neeg Siv Khoom (OMIC), lawv yuav cia li xa cov ntaub ntawv. Koj yuav raug ceeb toom ntawm kev hloov pauv thiab koj yuav tsis tas ua lwm yam.Ntau qhov kev tswj hwm tau tshaj tawm tias feem pua ​​​​ntawm cov neeg thov raug daws los ntawm cov channel dawb no.

ODR: European platform rau kev daws teeb meem online

Yog tias koj qhov kev yuav khoom online nrog lub tuam txhab los ntawm lwm lub tebchaws EU (lossis yog tias koj thiab lub tuam txhab nyob hauv EU, Norway, Iceland, lossis Liechtenstein), koj tuaj yeem siv European Union lub ODR platform. Nws yog lwm txoj kev daws teeb meem daws teeb meem tsim los rau kev lag luam hla ciam teb e-lag luam..

Cov txheej txheem yog yooj yim: koj sau npe thov, xa cov ntaub ntawv, thiab lub platform xa mus rau lub tuam txhab. Yog tias lub tuam txhab lees txais cov txheej txheem ODR, nws yuav tsum xaiv ib lossis ntau dua ALR lub cev hauv 30 hnub. Koj yuav xaiv ib tug ntawm lawv, ntsuam xyuas cov nqi, Scope thiab txheej txheem.

Tseem ceeb: Yog tias tsis pub dhau 30 hnub koj tsis lees txais lub koom haum daws teeb meem lossis tsis muaj kev pom zoo ntawm qhov twg, lub platform yuav tsis ua cov ntaub ntawv. Thaum cov txiaj ntsig tau tshaj tawm, koj yuav tau txais kev ceeb toom nrog kev daws teeb meem.European Consumer Center tuaj yeem pab koj thaum lub sijhawm ua haujlwm.

Tsis tas li ntawd, cov khw muag khoom online thiab cov khw muag khoom yuav tsum suav nrog qhov pom kev txuas mus rau ODR platform. Yog tias koj tsis pom nws hauv lub vev xaib, koj tuaj yeem ceeb toom rau lub tuam txhab lossis suav nrog kev sib cav hauv koj qhov kev tsis txaus siab..

Consumer mediation thiab arbitration

Yog tias qhov kev pom zoo ncaj qha nrog lub tuam txhab tsis tuaj yeem ncav cuag, Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv feem ntau sim sib tham. Qhov no yog kev yeem, ceev, thiab dawb txheej txheem uas lub hom phiaj kom ncav cuag qhov kev pom zoo sib npaug. Yog tias kev kho kom haum xeeb tsis ua haujlwm thiab lub tuam txhab yog tus tswv cuab ntawm Consumer Arbitration System, koj tuaj yeem thov kev txiav txim siab..

Kev txiav txim siab kuj yog dawb thiab txaus siab rau ob tog (tshwj tsis yog yav tas los pom zoo koom nrog). Ib pawg kws txiav txim plaub ntug yuav tshuaj xyuas qhov teeb meem, tuaj yeem tsim cov ntaub ntawv pov thawj, thiab yuav muab ntawv pov thawj. Qhov khoom plig yog khi thiab siv tau, thiab ib zaug muab tso rau koj tsis tuaj yeem mus rau tom tsev hais plaub txog tib qhov teeb meem..

Txhawm rau paub seb lub tuam txhab puas yog ib tus tswv cuab, xyuas nws lub vev xaib lossis sab laj cov ntaub ntawv pej xeem ntawm Pawg Neeg Txiav Txim Siab hauv koj lub zej zog. Yog tias tsim nyog, kev txiav txim plaub ntug muab cov kev daws teeb meem ruaj khov yam tsis xav tau kev foob..

Tseem muaj cov koom haum ntiag tug nrog cov cai ntawm kev coj ua, xws li Confianza Online. Yog hais tias ib lub tuam txhab yog ib tug tswv cuab, cov koom haum no muaj intermediary mechanisms. Lawv tsis hloov Cov Thawj Coj, tab sis lawv tuaj yeem pab kom ncav cuag cov lus pom zoo sai..

Kev cai lij choj: thaum twg thiab yuav siv nws li cas

Yog tias koj xav foob lossis tsis muaj ib qho kev xaiv saum toj no ua haujlwm, koj tuaj yeem mus rau lub tsev hais plaub zoo tib yam. Rau kev thov txog li € 2.000, tsis tas yuav muaj tus kws lij choj lossis tus kws lij choj.uas txo cov nqi thiab ua kom yooj yim rau cov neeg siv khoom siv.

Thaum muaj ib qho laj thawj rau lwm tus neeg siv, kev foob hauv chav kawm tuaj yeem txiav txim siab. Ua ntej ua cov kauj ruam no, nws raug nquahu kom nrhiav tswv yim los ntawm cov kev pabcuam raug cai hauv koj lub zej zog. Ib txwm ntsuas seb puas muaj qhov ua txhaum cai ntawm daim ntawv cog lus thiab seb koj puas muaj pov thawj ruaj khov..

Nco ntsoov: yog tias koj twb tau txais qhov khoom plig txiav txim rau cov neeg siv khoom, tom qab ntawd koj tsis tuaj yeem mus rau hauv tsev hais plaub rau qhov kev tsis sib haum xeeb. Xaiv txoj hauv kev los txiav txim siab ceev, nqi, thiab kev ntseeg siab ntawm kev daws teeb meem.

Cov cai tseem ceeb hauv kev yuav khoom hauv online: tshem tawm, lav thiab xa khoom

Rau kev yuav khoom nyob deb (internet, xov tooj), koj tuaj yeem tshem tawm daim ntawv cog lus yam tsis muaj laj thawj tsis pub dhau 14 hnub ntawm kev xa khoom. Koj yuav tsum ceeb toom rau tus neeg muag khoom; txij lub sijhawm ntawd, koj yuav muaj 14 hnub ntxiv rau cov khoom xa rov qab. Tus neeg muag khoom yuav tsum them rov qab rau koj hauv 14 hnub ntawm koj qhov kev sib txuas lus, txawm hais tias lawv yuav tos kom txog thaum lawv tau txais cov khoom lossis cov ntaub ntawv pov thawj rov qab..

Yog tias lub khw tsis tau qhia koj txog koj txoj cai ntawm kev rho tawm, lub sijhawm txuas ntxiv mus rau 12 lub hlis txij li hnub pib lub sijhawm xaus. Yog tias koj raug ceeb toom hauv 12 lub hlis ntawd, koj yuav muaj 14 hnub txij li hnub koj tau txais cov ntaub ntawv ntawd. Muaj kev zam rau txoj cai rho tawm, uas yuav tsum tau sib tham ua ntej..

Hais txog tus nqi thauj khoom: lub tuam txhab yuav tsum them rov qab cov nqi xa khoom thawj zaug thaum koj tso tseg, tab sis tuaj yeem them tus nqi xa rov qab yog tias nws qhia koj ua ntej. Nco ntsoov xyuas cov nqe lus thiab cov xwm txheej thiab khaws cov screenshots ntawm txoj cai rov qab..

Kev lees paub: Rau kev yuav khoom tshiab los ntawm 2022 mus ntxiv, kev lees paub raws cai yog 3 xyoos; rau kev yuav khoom yav dhau los, 2 xyoos, nrog qee qhov nuances. Yog tias tsis muaj kev sib raug zoo lossis kev tsim khoom tsis raug, tus muag khoom yog lub luag haujlwm rau kev kho, hloov, lossis rov qab.Koj cov cai rau kev tsis txaus siab thiab cov ntaub ntawv tsis raug txo vim tias koj yuav hauv online.

Yog tias koj qhov kev txiav txim tsis tuaj txog, lub khw hauv online yuav tsum lees paub daim ntawv cog lus lossis muab kev lees paub rau koj. Nyob rau hauv cov ntaub ntawv ntawm kev dag los yog tsis tau tso cai them daim npav, koj tuaj yeem thov tshem tawm tam sim ntawd los ntawm tus neeg xa khoom.Nws tseem ceeb heev kom paub txog cov kev pheej hmoo xws li NFC thiab daim npav cloningHauv kev hloov tsheb, kev rov qab tau nyiaj ntau dua thiab yuav tsum tau mus rau tsev hais plaub.

Kev yuav khoom hauv khw: leej twg yog tus lav thiab yuav ua li cas mus ntxiv

Ntawm cov platforms xws li Amazon lossis Fnac, tus neeg muag khoom tuaj yeem yog lub platform nws tus kheej lossis tus thib peb. Lawv yuav tsum qhia meej seb tus neeg muag khoom puas yog lag luam lossis ib tus neeg. Yog tias nws yog ib tus neeg ntiag tug, cov kev cai ntawm cov neeg siv khoom siv tsis siv tib txoj kev. thiab txoj cai yuav txawv.

Lub platform yuav tsum piav qhia txog cov luag num tau muab faib li cas ntawm tus neeg muag khoom thiab lub khw, qhov kev lees paub lossis kev pov hwm nws muaj, thiab cov kev daws teeb meem twg muaj. Thaum muaj teeb meem, ib txwm tiv tauj los ntawm kev ua lag luam hauv cov channel thiab them nyiaj los ntawm lawv qhov system. kom nws tau sau tseg thiab koj tuaj yeem tau txais txiaj ntsig los ntawm nws txoj kev tiv thaiv.

Cov kev xaiv ntxiv: kev sib koom tes, kev tswj hwm, thiab cov peev txheej muaj txiaj ntsig

Yog tias koj pom koj tus kheej daig, koj tuaj yeem nrhiav kev pab los ntawm cov koom haum neeg siv khoom. Cov koom haum no muab cov lus qhia, txheej txheem kev tsis txaus siab, thiab muab kev txhawb nqa los ntawm kev txiav txim siab lossis txawm tias kev txiav txim raws li txoj cai (feem ntau yuav tsum ua tswv cuab). Lawv tsis tuaj yeem txwv cov tuam txhab lossis tshaj tawm cov kev txiav txim siab, tab sis lawv qhov kev paub ua kom muaj ntau qhov xwm txheej.

Koj tseem tuaj yeem nthuav tawm qhov kev tsis txaus siab rau cov neeg siv khoom tiv thaiv: ntawm theem hauv zos (OMIC), theem cheeb tsam (Cov Thawj Coj ntawm Cov Neeg Siv Khoom) lossis, yog tias lub tuam txhab nyob sab nraud ntawm Spain, mus rau European Consumer Center (ECC). Cov koom haum no muab kev taw qhia, kev sib kho, thiab, thaum tsim nyog, qhib cov txheej txheem tswj.

Cov kev pab cuam pej xeem ntawm kev txaus siab: Consumer Arbitration Boards, Regional Directorates General, OMIC thiab CEC. Tshawb xyuas lawv lub vev xaib official kom pom cov xov tooj, cov ntawv, thiab daim ntawv qhia chaw ua haujlwm.

Kev tsis txaus siab los ntawm sector: leej twg yuav hu rau hauv txhua rooj plaub

Qee qhov chaw muaj cov tswj hwm tshwj xeeb lossis cov kev pabcuam tsis txaus siab. Siv lawv streamlines thiab npaj cov txheej txheem. Cov no yog cov chaw tseem ceeb raws li hom kev tsis sib haum xeeb:

• Cov tsev txhab nyiaj thiab tuam txhab nyiaj txiag: Kev Tsis Txaus Siab Kev Pabcuam ntawm Bank of Spain.
• Kev nqis peev thiab kev nyab xeeb: National Securities Market Commission (CNMV).
• Insurance thiab nyiaj laus: Directorate General ntawm Insurance thiab Pension Funds.
• Kev Sib Txuas Lus: Telecommunications User Service Office.
• Kev thauj huab cua: State Aviation Safety Agency (AESA).
• Maritime thauj: lub cev muaj peev xwm hauv kev tshem tawm thiab ncua sijhawm.
• Kev siv hluav taws xob (hluav taws xob, roj, dej): Local Consumer Information Office (OMIC) los yog Regional General Directorate of Consumer Affairs.
• Kev Tiv Thaiv Cov Ntaub Ntawv: Spanish Data Protection Agency (AEPD).

Mus rau lub koom haum txoj cai tuaj yeem txhais tau tias koj qhov kev thov yuav raug kawm los ntawm cov txheej txheem kev lag luam. Qhov no ua rau muaj ntau yam kev daws teeb meem, tshwj xeeb tshaj yog hauv kev sib txuas lus, kev lag luam, thiab kev tuav pov hwm..

Yuav ua li cas lub Administration tswj koj cov ntaub ntawv

Thaum koj tau txais koj daim ntawv thov, Thawj Tswj Hwm yuav xyuas yog tias muaj cov ntaub ntawv ploj lawm thiab tuaj yeem thov los ntawm koj. Yog tias koj lub nroog muaj nws lub Chaw Haujlwm Saib Xyuas Neeg Siv Khoom (OMIC), lawv yuav xa koj cov ntaub ntawv mus rau ntawd thiab qhia rau koj.Nyob rau tib lub sijhawm, lawv yuav xa koj qhov kev tsis txaus siab mus rau lub tuam txhab thov kev sib kho.

Ntau qhov kev tswj hwm qhia tias feem ntau ntawm cov ntawv thov raug daws nyob rau theem no tsis muaj nqi rau koj; ib txhia hais txog feem pua ​​ze li 60%. Yog tias kev kho kom haum xeeb ua tsis tiav thiab lub tuam txhab pom zoo, kev txiav txim siab tau qhib., uas xaus nrog ib qho khoom plig khi rau ob tog.

Txhua lub sijhawm koj tuaj yeem tshawb xyuas cov xwm txheej ntawm cov ntaub ntawv ntawm koj lub zej zog lub portal lossis los ntawm cov channel qhia. Khaws koj tus lej sau npe thiab xyuas koj cov ntawv ceeb toom kom tsis txhob muaj hnub kawg lossis cov cai.

Yog tias, txawm tias txhua yam, tsis muaj kev daws teeb meem, koj tuaj yeem txiav txim siab raug cai. Tshawb xyuas cov nqi, lub sijhawm, thiab txoj hauv kev ua tiav raws li tus nqi thiab cov pov thawj uas koj muaj..

Rau cov lag luam thiab cov kws tshaj lij: yuav ua li cas tswj cov ntawv thov digital kom zoo

Yog tias koj yog tus muab kev pabcuam, qhov kev tsis txaus siab tsis zoo tuaj yeem nce ntxiv thiab cuam tshuam rau koj lub koob npe nrov, nqi, thiab kev lag luam. Kev xyaum zoo pib los ntawm kev teb tam sim ntawd thiab hais lus zoo, mloog tsis tau lees paub qhov txhaum. Teb nrog qhov tseeb, piav qhia koj cov txheej txheem, thiab muab cov kev xaiv tsim nyog.

Tshawb xyuas daim ntawv cog lus lossis cov xwm txheej tau txais los ntawm tus neeg siv khoom: sijhawm kawg, xa khoom, lav thiab qib kev pabcuam. Lub hauv paus kev cai lij choj ntawm kev tsis sib haum xeeb yog nyob rau hauv qhov tau pom zoo.Tias yog vim li cas cov xwm txheej meej yog koj qhov kev tiv thaiv zoo tshaj plaws.

Cov ntaub ntawv txhua yam: kev sib txuas lus, kev xa khoom, software versions, cav, lossis kev sim ua haujlwm. Khoom traceability tso cai rau koj los soj ntsuam seb puas muaj qhov tsis ua raws li qhov tseeb lossis yog qhov teeb meem ntawm qhov kev cia siab tsis tau pom dua..

Thaum twg ua tau, sib tham. Qee zaum cov nyiaj rov qab ib nrab, kev tiv thaiv txuas ntxiv, lossis kev daws teeb meem sai yog qhov zoo dua li kev tsis sib haum xeeb ntev. Yog tias koj pom kev ntseeg tsis zoo (kev hem thawj ntawm kev tshuaj xyuas cuav, blackmail), tuav lub suab nrov tab sis ua raws li kev cai nruj..

Yog tias koj yog ib lub tuam txhab cuam tshuam los ntawm tus neeg xa khoom uas tsis xa tuaj (piv txwv li, qhov kev txhim kho lub vev xaib ua tsis tiav), koj tuaj yeem thov rau kev ua txhaum ntawm daim ntawv cog lus, kev puas tsuaj nyiaj txiag, thiab tsis muaj kev mob siab rau kev ua haujlwm. Xav txog kev kho kom haum xeeb thiab, yog tias tsim nyog, pib qhov kev hais plaub raug cai nrog kev txheeb xyuas qhov ua tau..

Daim ntawv teev npe ceev kom thov qhov kev pabcuam digital

Ua ntej nce koj rooj plaub, xyuas kom koj muaj txhua yam ntawm tes: kev qhia, pov thawj ntawm kev yuav khoom, daim ntawv cog lus / nqe lus, pov thawj ntawm qhov txhaum, thiab kev sib txuas lus. Ib qho kev npaj tau zoo thiab tshwj xeeb thov kom ceev cov txheej txheem thiab txhim kho koj txoj haujlwm..

• Kev Qhia: ID/NWS.
• Cov ntaub ntawv pov thawj ntawm kev yuav khoom / daim ntawv cog lus: invoices, txiav txim kom paub meej los yog subscriptions.
• Pov thawj ntawm qhov teeb meem: captures, emails, chats, yeeb yaj duab los yog cov ntaub ntawv.
• Clear thov: Dab tsi yog qhov kev daws teeb meem koj xav tau thiab nyob rau lub sijhawm tsim nyog?

Yog tias muaj kev tsis sib haum xeeb nrog kev lag luam hauv lwm lub tebchaws hauv European Economic Area, xav txog ODR. Yog tias nws yog qhov teeb meem hauv tebchaws, qhib daim ntawv tsis txaus siab thiab kev sib kho/kev txiav txim siab hauv koj lub zej zog.Thaum yuav los ntawm kev ua lag luam, ib txwm siv cov channel sab hauv thiab khaws cov ntaub ntawv digital.

Nrhiav qhov chaw txhawb nqa

Koj muaj ntau lub ntsiab lus txhawb rau pej xeem: European Consumer Center rau kev tsis sib haum xeeb hla ciam teb, Regional Directorates General for Consumer Affairs, OMIC thiab Consumer Arbitration Boards. Lawv txhua tus luam tawm cov npe hauv online, daim ntawv qhia, thiab cov ntawv kom ceev koj cov txheej txheem.

Yog tias koj nrhiav tsis tau koj lub chaw ua haujlwm, feem ntau cov zej zog tso cai rau koj ua daim ntawv thov online thiab yuav muab tus lej rau koj taug qab. Coj kom zoo dua ntawm txoj kev cai ntawd thiab xyuas cov xwm txheej ib ntus.Yog tias muaj cov ntaub ntawv ploj lawm, koj yuav raug ceeb toom kom koj tuaj yeem muab tau.

Cov koom haum neeg siv khoom kuj yog ib tus phooj ywg zoo thaum koj nyam. Lawv tuaj yeem ua tus intermediaries nrog cov tuam txhab, pab koj tsim cov ntaub ntawv, thiab, yog tias tsim nyog, qhia koj txog kev ua raws li txoj cai zoo tshaj plaws..

Ua ntawv tsis txaus siab txog kev pabcuam digital tsis tas yuav yog txheej txheem nyuaj. Nrog cov pov thawj, lub koom haum, thiab cov cuab yeej tsim nyog - daim ntawv tsis txaus siab, ODR, kev sib haum xeeb / kev txiav txim siab, thiab, yog tias tsim nyog, lub tsev hais plaub - nws muaj peev xwm rov qab mus rau txoj kev daws teeb meem. Ua raws li txoj cai thiab nyob rau hauv lub sijhawm kawg yuav ua rau muaj kev vam meej thiab txo qis kev kub ntxhov..