Maitiro ekutumira chichemo kuburikidza nepuratifomu yeEuskaltel?

Kana uine dambudziko neEuskaltel masevhisi, zvakakosha kuti uzive maitiro ekuita zvichemo kuburikidza nepuratifomu yavo. Munyaya ino, tichatsanangura Maitiro ekuita zvichemo kuburikidza neEuskaltel papuratifomu nenzira iri nyore uye inoshanda. Kubva pamatangire ekuti uteedzere pazviri, isu tinokutungamira kuburikidza nematanho anodiwa ekugadzirisa chero nyaya dzaungave unadzo nemupi wezvekufonera. Usarega matambudziko achienderera, dzidza kusimbisa kodzero dzako semutengi neEuskaltel!

- Nhanho nhanho ➡️ Maitiro ekuita zvikumbiro kuburikidza neEuskaltel chikuva?

• Danho rekutanga: Svika iyo Euskaltel webhusaiti uye pinda muakaundi yako.
• Danho rekutanga: Kamwe mukati meakaundi yako, tsvaga iyo "Mutengi Sevhisi" kana "Rubatsiro" chikamu.
• Danho rekutanga: Mukati mechikamu che "Customer Service", tsvaga sarudzo yeku "Ita kudai."
• Danho rekutanga: Dzvanya pane "Ita kudai" sarudzo uye zadza fomu raucharatidzwa.
• Danho rekutanga: Ita shuwa kuti unopa ruzivo rwese rwakakodzera nezvechikumbiro chako, kusanganisira ruzivo rwekufonera uye tsananguro yakadzama yedambudziko.
• Danho rekutanga: Kana wangopedza fomu racho, ritumire uye uchagashira nhamba yereferensi kuti utarise zvaunoda.

Mibvunzo neMhinduro

Chii chinonzi Euskaltel uye chinoshanda sei?

1. Euskaltel ikambani yenharembozha inoshanda muBasque Country.
2. Inopa Internet, terevhizheni uye nhare masevhisi, ese epasi uye nharembozha.
3. Vatengi vanogona kuita zvichemo kuburikidza neEuskaltel papuratifomu kana paine kusawirirana kana matambudziko nebasa.

Ndeapi matanho ekuita kudai kuburikidza neEuskaltel papuratifomu?

1. Pinda papuratifomu yeEuskaltel ine zita rako rekushandisa uye password.
2. Enda kuchikamu che "Customer Service" kana "Complaints Service".
3. Zadza fomu rekukumbira nemashoko ose akakodzera.
4. Kana yangotumirwa, iwe uchagamuchira nhamba yekutevera yekutsvaga.
5. Chengetedza rekodhi yeruzivo urwu kuti utarise zvaunoda.

Ndeupi mhando yezvikumbiro inogona kuitwa kuburikidza neEuskaltel papuratifomu?

1. Unogona kuita zvirevo pamusoro pekubhadhara zvisiri izvo.
2. Iwe unogona zvakare kutora matambudziko ehunyanzvi neInternet, terevhizheni kana sevhisi yefoni.
3. Chero mamiriro ezvinhu aunoona seasina kunaka kana anopesana nekodzero dzako semutengi.

Ndeipi nguva yekupedzisira yekuita kudai kuburikidza neEuskaltel papuratifomu?

1. Nguva yakawanda ndeye 1 mwedzi kubva paunoziva mamiriro ezvinhu anokurudzira kudai.
2. Zvakakosha kuita chirevo nekukurumidza sezvinobvira kuti chikurumidze kugadzirisa kwayo.

Ndingaite sei kutevera chikumbiro chakaitwa neEuskaltel papuratifomu?

1. Shandisa nhamba yekutevera yakapihwa kwauri paunenge uchiita kudai.
2. Pinda muakaunti yako papuratifomu yeEuskaltel uye tsvaga chikamu che "Complaints Tracking".
3. Kutevera kuchaita kuti iwe uzive mamiriro ekuda kwako.

Ndeipi nguva yekupindura yekunyunyuta kuburikidza neEuskaltel papuratifomu?

1. Iyo yakanyanya kugadziriswa nguva ndeye 1 mwedzi kubva pazuva rakatumirwa kudai.
2. Euskaltel inovimbisa kupa mhinduro mukati menguva yakataurwa.

Chii chandinofanira kuita kana ndisina kugutsikana nemhinduro yekunyunyuta kwangu papuratifomu yeEuskaltel?

1. Kana mhinduro isingagutse, une kodzero yekukwidza chikumbiro kuConsumer Arbitration Board yeBasque Country.
2. Bhodhi iri rine basa rekugadzirisa kusawirirana pakati pevatengi nemakambani pasina divi.
3. Zvakakosha kuziva kodzero dzako semutengi uye kutsvaga kupindirana kana zvichidikanwa.

Ndeipi nzira inonyanya kushanda yekutaurirana neEuskaltel kuita zvichemo?

1. Nzvimbo yepaIndaneti ndiyo inonyanya kushanda nzira yekuita kudai.
2. Iwe unogona zvakare kufonera basa revatengi kana iwe uchida rubatsiro rwekukurumidza.
3. Kushandisa online papuratifomu kunobvumidza iwe kuve nerekodhi rakajeka rekuda kwako.

Ndinogona here kukanzura kondirakiti yangu neEuskaltel kana chikumbiro changu chisina kugadziriswa zvinogutsa?

1. Kana chikumbiro chisina kugadziriswa zvinogutsa, unogona kushandisa kodzero yako yekudzima chibvumirano.
2. Iwe unofanirwa kutevera maitiro akaiswa muchibvumirano uye kuzivisa Euskaltel nekunyora.
3. Zvakakosha kuziva kodzero dzako dzepamutemo mune idzi mhando dzemamiriro.

Ndeapi maawa eEuskaltel ebasa revatengi ekunyunyuta?

1. Maawa ebasa revatengi anosiyana zvichienderana nechiteshi chinoshandiswa (online platform, foni, nezvimwewo).
2. Kazhinji, maawa ebhizimisi ari Muvhuro kusvika Chishanu kubva na8:00 a.m. kusvika 22:00 p.m. uye Mugovera kubva 9:00 a.m. kusvika 14:00 p.m.
3. Tarisa nguva chaiyo pachiteshi chaunoda kushandisa kuita kuda kwako.