Ulifaka njani ibango lemali kwiAmazon: Isikhokelo esineenkcukacha zokubuyisela imali yakho

Ukuthenga kwi-Intanethi sele kuyinto eqhelekileyo, kwaye iAmazon yenye yezona zikhulu ze-e-commerce ezisetyenziswa kakhulu kwihlabathi. Nangona kunjalo, Izinto ezithengiweyo azisoloko zihamba ngendlela ebesilindele ngayo, yaye maxa wambi kuphakama imfuneko yokubanga imali yomyalelo ongekafiki, ofike ukwimeko embi okanye usuka nje ungafikeleli oko bekuthenjisiwe.

Ngethamsanqa, IAmazon inenkqubo yokubuyisela esebenzayo kakhulu., nangona kubalulekile ukwazi amanyathelo achanekileyo okucela ngokuchanekileyo ukubuyiselwa imali.

Ungalifaka nini ibango lakho lemali kwiAmazon?

Kukho iimeko ezininzi apho unokucela ukubuyiselwa imali. kwiAmazon, kwaye ngamnye kubo uneenkqubo zabo ezithile.

• Iodolo ayiziswanga: Ukuba into oyithengileyo ayifikanga ngexesha elibekiweyo, unokucela ukubuyiselwa imali xa iAmazon iqinisekisa ukuba iphakheji ayiziswanga.
• Imveliso enesiphene okanye eyonakeleyo: Ukuba imveliso efunyenweyo ayikho kwimeko efanelekileyo, unokukhetha ukuyibuyisela kwaye ucele ukubuyiselwa imali ehlawulweyo.
• Ulandelelwano olungalunganga: Ukuba ufumene into eyahlukileyo kuleyo uyi-odolileyo, ungayibuyisela kwaye ufune ukubuyiselwa imali.
• Iingxaki nabathengisi bomntu wesithathu: Xa uthenga nge marketplace de Amazon, umthengisi unomgaqo-nkqubo wokubuyisela. Ukuba uyala ukubuyisela imali yakho, ungabhenela kuyo Garantía de la A a la Z evela kwiAmazon.

Inyathelo ngenyathelo ukucela ukubuyiselwa imali kwiAmazon

Ukuba ufuna ukubuyisela imali yakho emva kokuthenga eAmazon, landela la manyathelo alula:

1. Accede a tu historial de pedidos

Ukuqala inkqubo, yiya kwiwebhusayithi yeAmazon kwaye uye kuyo “Mis pedidos”. Apho uya kuba nakho ukubona uluhlu lwazo zonke izinto ozithengileyo zakutsha nje. Ukuba ufuna ukufunda ngakumbi malunga nendlela yokwenza oku, unokujonga Uyifumana njani imbuyekezo ngeapp yeAmazon.

2. Khetha into eyingxaki

Fumana imveliso ofuna ukucela yona ukubuyiselwa imali kwaye ukhethe ukhetho "Buyisela okanye utshintshe iimveliso". Ngokuxhomekeke kwimeko, unokunikwa ukhetho lokuqhagamshelana nomthengisi ngokuthe ngqo.

3. Explica el motivo de la devolución

Khetha isizathu sokuba ufuna ukubuyisela into okanye ibango lemali yakho. Qinisekisa ukuba ucacile kwaye ucacile ukuphepha ukudideka ngexesha lovavanyo lwetyala.

4. Khetha indlela yokubuyisela

IAmazon ihlala ibonelela ngeendlela ezininzi zokubuyisela imveliso, njengokuyisa kwindawo yokuqokelela okanye ukuyithumela ngekhuriya. Kwezinye iimeko, i-Amazon inokucinga ukuba ukubuyiswa kwemveliso akuyimfuneko kwaye iya kuqhuba ukubuyisela ngokuzenzekelayo.

5. Espera la confirmación

Nje ukuba ugqibezele la manyathelo angentla, uya kufumana i-imeyile yokuqinisekisa kwaye, emva kovavanyo lwetyala, imali iya kubuyiselwa kwakhona. uhlobo lokuhlawula utilizado en la compra.

Imimiselo yembuyekezo kunye neendlela

IAmazon ibuyisela imali ngendlela efanayo uhlobo lokuhlawula ekwenziwe ngayo intengiselwano. Kuxhomekeke kwindlela yentlawulo, amaxesha okubuyisela imali anokwahluka:

• Ikhadi letyala okanye ledebithi: De 3 a 5 días hábiles.
• Saldo de Amazon: Ukubuya kwangoku.
• I-akhawunti yebhanki: Ukuya kuthi ga kwi-10 yeentsuku zokusebenza.
• Intlawulo yemali (iivenkile ezidibeneyo): Ingathatha ukuya kwiintsuku ezili-10.

Ukuba kudlule iintsuku ezingaphezu kwezi zichaziweyo kwaye awukayifumani eyakho reembolsoKungcono ukunxibelelana nenkonzo yabathengi baseAmazon ukujonga imeko yenkqubo. Unokufunda ngakumbi malunga ne Iipolisi zokubuya kweAmazon ukuqonda ngcono amalungelo akho.

Iinketho ukuba iAmazon iyasala isicelo sakho sembuyekezo

Kwezinye iimeko, iAmazon inokwala isicelo sokubuyiselwa imali. Ukuba oku kuyenzeka, kukho ezinye ezinye iindlela onokuzizama:

1. Contactar con el servicio de atención al cliente: Ngamanye amaxesha ingcaciso ecacileyo neneenkcukacha malunga nemeko yakho inokubenza basiqwalasele kwakhona isigqibo sabo.
2. Ukufaka ibango lesiQinisekiso se-A-to-z: Ukuba uthenge imveliso kumthengisi wesithathu kwaye bekukho ingxaki, ungasebenzisa esi siqinisekiso ukuze uzame ukubuyisela imali yakho.
3. Contactar con tu banco: Ukuba uhlawule ngekhadi, unokwazisa ibhanki yakho ukuba izame ukubuyisela imali ngengxabano yentlawulo.

Ukufumana imali yakho ekuthengeni iAmazon akukho nzima ukuba ulandela iinkqubo ezifanelekileyo. Iqonga lidla ngokuguquguquka kunye ne devoluciones y reembolsos, ngakumbi ukuba ukuthengwa kwenziwa ngokuthe ngqo kwi-Amazon kwaye kungekhona kubathengisi beqela lesithathu. Nangona kunjalo, Kubalulekile ukwenza ngokukhawuleza kwaye uphonononge imigaqo-nkqubo yokubuyisela ukuqinisekisa ukuba ibango livumelekile..