Indlela yokufaka isikhalazo kwiProfeco

Inkqubo yokufaka isikhalazo kwi-Federal Consumer Protection Agency (Profeco) inokudideka kwaye ibe nzima kubathengi abaninzi. Nangona kunjalo, ukwazi amanyathelo afanelekileyo kunye nokulandela indlela yobugcisa kunokubaluleka ekuphumezeni isisombululo esisebenzayo. Kule nqaku, siza kuhlolisisa ngokubanzi indlela yokufaka isikhalazo kwi-Profeco, ukubonelela ngolwazi oluchanekileyo kunye nezixhobo ezisebenzayo ukwenzela ukuba abathengi baqinisekise amalungelo abo. ngempumelelo. Ukusuka kwinkqubo yesikhalazo ukuya kwizibonelelo ezikhoyo, siya kuphonononga isigaba ngasinye esiphambili kwinkqubo, sincede abafundi baqonde kwaye basebenzise uninzi lwezibonelelo ezinikezelwa leli ziko. Ukuba ukhangele isikhokelo sobugcisa ukuze ufake isikhalazo kwiProfeco kwaye ubange amalungelo akho njengomthengi, eli nqaku liza kukunika ulwazi oluyimfuneko ukwenza njalo. ngokufanelekileyo kwaye iyasebenza.

1. Intshayelelo yendlela yokufaka isikhalazo kwiProfeco

Kweli candelo, siya kukunika isikhokelo esineenkcukacha malunga nendlela yokufaka isikhalazo kwiProfeco. Ukuba uzifumana ukwimeko apho kufuneka ufake isikhalazo kumboneleli weempahla okanye weenkonzo, landela la manyathelo ukusombulula lo mba. indlela esebenzayo.

1. Phanda amalungelo akho njengomthengi: Phambi kokufaka isikhalazo, kubalulekile ukuba uwazi amalungelo akho njengomthengi. Kuyo iwebhusayithi ukusuka kwiProfeco, uya kufumana ulwazi malunga namalungelo asisiseko akhusela abathengi eMexico. La malungelo aquka umgangatho wemveliso, iintengiso ezilahlekisayo, ukuhanjiswa kwempahla neenkonzo, phakathi kwezinye. Ziqhelanise nala malungelo ukuze ukwazi ukusixhasa ngokungqongqo isikhalazo sakho.

2. Bhala imeko: Phambi kokufaka isikhalazo, qokelela bonke ubungqina obukhoyo obunxulumene nengxaki ojongene nayo. Oku kunokubandakanya iirisithi, ii-invoyisi, ii-imeyile, imiyalezo ebhaliweyo, iifoto, iividiyo okanye nabuphi na ubungqina obuxhasa ibango lakho. Okukhona unabo ubungqina, kokukhona siya kuba namandla isikhalazo sakho.

2. Ukubaluleka kokufaka isikhalazo kwiProfeco

Ukufaka isikhalazo kwiProfeco kubaluleke kakhulu ekuqinisekiseni amalungelo ethu njengabathengi. Ngale nkqubo, singakwazi ukusombulula iingxabano kwaye sifumane izisombululo ezifanelekileyo ukuba ufumana imveliso eneziphene okanye inkonzo enganelisiyo.

Okokuqala, kuyimfuneko ukuqokelela lonke ulwazi olufanelekileyo malunga nesiganeko, njenge-invoyisi, izivumelwano, iifoto okanye nawaphi na amaxwebhu axhasa ibango lethu. La maxwebhu aya kuba yimfuneko ukuxhasa isikhalazo sethu kunye nokubonisa izibakala ngokuchanekileyo..

Emva kokuba sinawo onke amaxwebhu ayimfuneko, kufuneka siye kwiwebhusayithi yeProfeco kwaye sijonge icandelo elithi "Fayila isikhalazo". Apho siya kufumana ifom ye-intanethi ekufuneka siyigcwalise ngedatha yethu yobuqu, iinkcukacha zesikhalazo kunye nokuncamathisela amaxwebhu aqokelelwe ngaphambili. Kubalulekile ukubonelela ngolwazi olucacileyo nolufutshane, oluchaza iingxaki esiye sadibana nazo kunye nesisombululo esilindelekileyo..

Emva kokuba isikhalazo singenisiwe, iProfeco iya kuyihlalutya kwaye yazise umthengisi okanye inkampani echaphazelekayo. Ukususela kulo mzuzu, uchungechunge lweenkqubo luya kuqalisa olunenjongo yokulamla phakathi kwamaqela abandakanyekayo kunye nokuzuza isisombululo esanelisayo kubo bobabini. Ngexesha lale nkqubo, kubalulekile ukuhoya unxibelelwano oluvela kwiProfeco kwaye unikeze naluphi na ulwazi olongezelelweyo oluceliweyo..

Isishwankathelo, ukufaka isikhalazo kwiProfeco linyathelo elibalulekileyo lokukhusela amalungelo ethu njengabathengi. Ngokulandela la manyathelo akhankanywe ngasentla kunye nokubonelela lonke ulwazi oluyimfuneko, siya kuba nethuba elingcono lokusombulula ingxaki yethu ngokufanelekileyo kunye nokufumana isisombululo esanelisayo. Khumbula ukuba iProfeco ikhona ukuze isikhusele kwaye ijonge izinto esizithandayo.

3. Iimfuno kunye nenkqubo yokufaka isikhalazo kwi-Profeco

Iimfuno kunye nenkqubo: Ukuba unqwenela ukufaka isikhalazo kwiProfeco, kubalulekile ukuba uhlangabezane nezi mfuno zilandelayo kwaye ulandele inkqubo emiselweyo.

1. Iimfuno: Ukufaka isikhalazo kwiProfeco, kufuneka ube neminyaka esemthethweni kwaye ube nesazisi esisemthethweni esisemthethweni. Ukongeza, kufuneka ube namaxwebhu anxulumene nokuthengwa kwemveliso okanye inkonzo, njengeemvumelwano, ii-invoyisi okanye iirisithi zokuthenga, ezixhasa ibango lakho.

2. Inkqubo: Inyathelo lokuqala lokufaka isikhalazo kwiProfeco kukuya kwisebe leNkonzo yaBathengi kwingingqi yakho. Apho, umcebisi uya kukunika ulwazi malunga nendlela yokuqhubeka nesikhalazo sakho kwaye akunike iifomu eziyimfuneko zokusiveza ngokusesikweni. Kweli nqanaba, kubalulekile ukuba uchaze ngokucacileyo izizathu zesikhalazo sakho, uchaze imveliso okanye inkonzo ekuthethwa ngayo, kunye neengxaki ojongene nazo.

• Ingcebiso: Xa ubhala isikhalazo sakho, sebenzisa ulwimi olucacileyo nolucacileyo. Chaza iinyani ngokungakhethi cala kwaye uphephe intetho yeemvakalelo okanye ukusebenzisa ulwimi olukhubekisayo.
• Isifundo: Ukuba unemibuzo malunga nendlela yokuzalisa iifom okanye ufuna isikhokelo esongezelelweyo, abacebisi beProfeco baya kukubonelela ngesifundo Inyathelo nenyathelo ukuze ukwazi ukuveza isikhalazo sakho ngokuchanekileyo.
• Ababoneleli ababandakanyekayo: Ukuba isikhalazo sakho sibandakanya umniki-nkonzo othile, qiniseka ukuba unikezela ngegama lakhe, idilesi kunye neenkcukacha zoqhagamshelwano kwisikhalazo sakho. Oku kuya kuququzelela uphando kunye nenkqubo yolamlo yiProfeco.

3. Emva kokuba isikhalazo sifakiwe, i-Profeco iya kuqalisa inkqubo yophando ukuze iqinisekise iinyani kwaye ilamle phakathi kwamaqela abandakanyekayo. Oku kunokubandakanya utyelelo kwikhaya lakho okanye indawo ekuthengwe kuyo, kunye nokuqokelelwa kobungqina kunye nobungqina.

• Isisombululo: Ngexesha elithile, i-Profeco iya kukhupha isisombululo esisekelwe kubungqina kunye neengxoxo ezinikezelwe ngamaqela omabini. Esi sigqibo sinokubandakanya ukulungiswa kwemveliso, imbuyekezo yemali okanye imbuyekezo yomonakalo owenziweyo.
• Isibheno: Ukuba nawaphi na amaqela awanelisekanga ngesisombululo esikhutshwe yiProfeco, banelungelo lokubhena kwiNkundla ye-Federal of Administrative Justice.

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Khumbula ukuba inkqubo eneenkcukacha yokufaka isikhalazo kwiProfeco inokwahluka ngokuxhomekeke kwimeko ethile. Ke ngoko, kubalulekile ukuba uqhagamshelane newebhusayithi esemthethweni yeProfeco okanye uye kwiiofisi zayo ukuze ufumane olona lwazi luhlaziyiweyo kunye nolwazi oluneenkcukacha malunga nenkqubo ekufuneka ilandelwe.

4. Ungawaqokelela njani amaxwebhu ayimfuneko ukuxhasa ibango lakho kwiProfeco

Ukuxhasa ibango lakho kwiProfeco, kubalulekile ukuba ube namaxwebhu ayimfuneko ukuxhasa iingxoxo zakho. Apha sibonisa ezinye amanyathelo aphambili Ukuqokelela loo maxwebhu:

1. Qokelela ubungqina bokuthenga: Kubalulekile ukuba namatikiti, ii-invoyisi okanye iirisithi zokuthenga ezingqina ukuba uthenge imveliso okanye inkonzo ekuthethwa ngayo. La maxwebhu kufuneka abandakanye igama kunye neenkcukacha zomthengisi, umhla wentengiselwano, inkcazo yemveliso okanye inkonzo, kunye nemali ehlawulweyo.

2. Qokelela naziphi na izivumelwano okanye iziqinisekiso: Ukuba usayine isivumelwano okanye unesiqinisekiso, qiniseka ukuba unayo ikopi yala maxwebhu. Oku kunokubandakanya imimiselo nemiqathango yokuthenga, uxanduva kunye namalungelo omniki-nkonzo kunye nomthengi, kunye nembuyiselo okanye imbuyekezo.

3. Fumana ubungqina obongezelelweyo: Ukuba kuyenzeka, qokelela nabuphi na ubungqina obongezelelweyo ukuxhasa ibango lakho. Oku kunokubandakanya iifoto okanye iividiyo zemveliso ekuthethwa ngayo, imifanekiso yesikrini yeencoko ezifanelekileyo okanye ii-imeyile, ubungqina bamangqina, kunye nazo naziphi na ezinye iinkcukacha ezinokuba luncedo ukubonisa ubunyani bebango lakho.

5. Inyathelo ngesinyathelo: indlela yokufaka isikhalazo ngokuchanekileyo kwiProfeco

Faka isikhalazo ngokuchanekileyo kwiProfeco Yinkqubo Ifuna ingqalelo kwiinkcukacha kunye nokulandela amanyathelo athile. Apha sikubonisa indlela yokwenza:

1. Chonga ingxaki: Into yokuqala into omele uyenze kukuchonga ngokucacileyo isizathu sesikhalazo sakho. Yiphonononge ngononophelo imeko yakho kwaye ubone ukuba yintoni ukungathotyelwa kwicala lomnikezeli wempahla okanye iinkonzo. Inokuba yiyo nantoni na ukusuka ekuthengeni okungalunganga ukuya kwintengiso yobuxoki. Khumbula ukuqokelela ubungqina obuninzi kangangoko unakho ukuxhasa isikhalazo sakho, njengeerisithi, iifoto, okanye iincoko.

2. Hlaziya amalungelo akho njengomthengi: Phambi kokufaka isikhalazo, kubalulekile ukuba uqhelene namalungelo akho njengomthengi. Jonga i-Federal Consumer Protection Law ukuze uqiniseke ukuba uwanyanzelisa ngokufanelekileyo amalungelo akho. Oku kuya kukuvumela ukuba usixhase ngokuqinileyo isikhalazo sakho kwaye ube nethuba elikhulu lokuphumelela.

6. Amalungelo abathengi axhaswa yiProfeco

Kweli candelo, uya kufumana lonke ulwazi oluyimfuneko ukusombulula nayiphi na ingxaki onokuba nayo njengomthengi. Apha ngezantsi kukho inkqubo eneenkcukacha ebonisa inyathelo ngenyathelo indlela yokusombulula iingxaki zakho neenkampani ezibonelela ngempahla okanye iinkonzo.

1. Phanda amalungelo akho: Into yokuqala ekufuneka uyenzile kukuqhelana namalungelo akukhuselayo njengomthengi. I-Profeco inikezela ngoluhlu olubanzi lwamalungelo onawo xa usenza iintengiselwano zorhwebo. Qinisekisa ukuba ubazi kakuhle ukuze wenze ibango elingqinisisiweyo ukuba kuyimfuneko.

2. Qokelela ubungqina kunye namaxwebhu: Ukuxhasa ibango lakho, kubaluleke kakhulu ukuba uqokelele bonke ubungqina obubonisa ukungathotyelwa kwenkampani ebonelela ngeenkonzo. Oku kunokubandakanya ii-invoyisi, iikhontrakthi, iifoto, ii-imeyile, phakathi kwezinye. La maxwebhu aya kuba yimfuneko xa unyanzelisa amalungelo akho phambi kweProfeco.

3. Ngenisa isikhalazo sakho: Wakuba uqokelele bonke ubungqina obufunekayo, lixesha lokuba ufake isikhalazo sakho kwiProfeco. Ukwenza njalo, kufuneka uye kwi-Ofisi yoMtshutshisi we-Federal Consumer's ekufutshane nendawo okuyo. Apho kufuneka ubeke ityala lakho kwaye uhambise onke amaxwebhu axhasa ibango lakho. Khumbula ukugcina isimo sengqondo sentlonelo kwaye ucace kwaye ushwankathele xa uchaza imeko yakho.

7. Ungasilandela njani isikhalazo sakho kwiProfeco kwaye uyayazi imeko yebango lakho

Nje ukuba ufake isikhalazo sakho kwiProfeco, kubalulekile ukuba ulandelele rhoqo ukuze wazi ubume bebango lakho. I-Profeco ibonelela ngeendlela ezahlukeneyo zokufumana olu lwazi kwaye uqinisekise ukuba umsebenzi uyenziwa ukusombulula ingxaki yakho. Landela la manyathelo ukulandelela ngempumelelo:

1. Khangela ukuba isikhalazo sakho sibhalisiwe na: Yiya kwiwebhusayithi esemthethweni ye-Profeco kwaye ujonge icandelo elithi "UkuLandelwa kweSikhalazo". Apha ungafaka igama eliyimfihlo lebango lakho okanye inombolo yakho yephepha ukuze uqinisekise ukuba ibhalisiwe kwisistim.

2. Sebenzisa incoko ye-intanethi: I-Profeco inenkonzo yengxoxo ye-intanethi kwiwebhusayithi yayo apho unokunxibelelana nommeli kwaye ufumane ulwazi malunga nesimo sebango lakho. Yiba nenombolo yakho yephepha ukuze unike iinkcukacha ezithe vetshe kwaye ukhawulezise inkqubo.

8. Amanyathelo okulungisa kunye nezohlwayo ezinokuthi iProfeco ibeke kwiimeko zezikhalazo ezifanelekileyo

Zibaluleke kakhulu ukukhusela amalungelo abathengi. Emva kokuba isikhalazo sinqunywe ukuba sivumelekile kwaye ukuphulwa kwamalungelo omthengi kuye kwafakazelwa, i-Profeco inamandla okusebenzisa izenzo ezahlukeneyo ukulungisa imeko kunye nokugweba umthengisi onoxanduva.

Phakathi kwemilinganiselo yokulungisa iProfeco inokumisela ukutshintshwa kwemveliso okanye ukunikezelwa kwenkonzo kwiimeko ezifanelekileyo, ukulungiswa okanye ukutshintshwa kwemveliso enesiphene kunye nembuyekezo yemali kumthengi ochaphazelekayo. La manyathelo enzelwe ukubuyisela amalungelo kunye nokulungisa umonakalo owenziwe kumthengi.

Ukongeza kumanyathelo okulungisa, iProfeco inokubeka izohlwayo zolawulo kumboneleli owonileyo. Ezi zohlwayo zinokuquka izohlwayo zemali ngokobunzulu betyala elenziweyo, kunye nokunqunyanyiswa okanye ukucinywa kwamaphepha-mvume okanye ubhaliso oluyimfuneko ekusebenzeni. kwimarike. Ngale ndlela, injongo kukuqinisekisa ukuba umthengisi akaphindi abandakanyeke kwizenzo ezigwenxa okanye ukuphulwa kwamalungelo omthengi.

9. Eyona ndlela ixhaphakileyo yokusombulula impixano kwiProfeco

E-Profeco, kukho iindlela ezahlukeneyo zokusombulula impixano ezinokusetyenziswa ukusombulula iingxaki okanye izikhalazo ezinxulumene nabathengi kunye nababoneleli. Olona khetho luqhelekileyo lukhoyo kubathengi luya kuchazwa ngezantsi:

• Uxolelwaniso: Le ndlela ibandakanya ungenelelo lweqela lesithathu elingakhethi cala, umxolelanisi, ofuna ukuququzelela isivumelwano phakathi kwamaqela abandakanyekayo kungquzulwano. Ngexesha loxolelwaniso, kufunwa incoko yababini ukuba isekwe phakathi komthengi kunye nomboneleli, ngenjongo yokufikelela kwisivumelwano esiyinzuzo macala.
• Ulamlo: Kule ndlela ingenye, umlamli ongathathi hlangothi noqeqeshiweyo unoxanduva lokuququzelela unxibelelwano phakathi komthengi nomboneleli-nkonzo, ngenjongo yokuba amaqela omabini afikelele kwisivumelwano esanelisayo. Umlamli akenzi zigqibo, kunoko ukhuthaza uthethathethwano kwaye unceda ekuchongeni iimfuno kunye nokulindelwe ngamaqela omabini.
• Ulamlo: Ulamlo lunikezelwa njengenye indlela esesikweni nebophelelayo ngokwasemthethweni. Kule meko, umlamli ongakhethi cala nokhethekileyo umamela iingxoxo zamaqela omabini aze akhuphe isisombululo esiya kubophelela omabini amaqela. Ulamlo lunokukhawuleza kwaye lungabizi kakhulu kunokuya enkundleni.

Okubalulekileyo, ezi zikhetho ziyintandokazi kwaye zivumela amaqela abandakanyekayo ukuba asombulule iingxabano zabo ngokukhawuleza nangokwezoqoqosho kunokusebenzisa inkqubo yokugweba. I-Profeco ibonelela ngesikhokelo kunye neengcebiso kubathengi abanqwenela ukusebenzisa nayiphi na enye yezi ndlela zokusombulula iingxabano, kwaye inokubonelela ngeenkcukacha ezithe kratya kwiinkqubo ezithile ekufuneka zilandelwe.

Ngamafutshane, ezinye iindlela zokusombulula impixano kwiProfeco ziquka uxolelwaniso, ulamlo kunye nolamlo. Nganye kwezi zikhetho zineempawu zayo kunye neenzuzo, ngoko ke kubalulekile ukuvavanya ukuba yeyiphi eyona ifanelekileyo kwimeko nganye. Nokuba ngengxoxo eququzelelweyo, ungenelelo lomlamli okanye isisombululo esibophelela ngokusemthethweni, iProfeco ifuna ukukhuthaza ukusonjululwa koxolo nobulungisa kwiingxabano phakathi kwabathengi kunye nababoneleli.

10. Kuthatha ixesha elingakanani ukusombulula isikhalazo e-Profeco?

Ixesha elithathwayo ukusombulula isikhalazo kwiProfeco linokwahluka ngokuxhomekeke kwizinto ezininzi. Okokuqala, ubunzima besikhalazo kunye nokufumaneka kolwazi kunye nobungqina obuyimfuneko ekusonjululweni kwayo kufuneka kuthathelwe ingqalelo. Ukongeza, umthamo wezikhalazo ngelo xesha kunye nomsebenzi wabasebenzi abajongene nokuzisombulula kuya kuba nefuthe.

Ngokubanzi, iProfeco ijolise ekusombululeni izikhalazo phakathi kweentsuku zokusebenza ezingama-45. Nangona kunjalo, eli xesha linokwandiswa ukuba ulwazi oluninzi lufuna ukuqokelelwa okanye uphando olongezelelweyo kufuneka luqhutywe. Kubalulekile ukuba uqaphele ukuba ngeli xesha le nkqubo, i-Profeco inokucela amaxwebhu ongezelelweyo kumthengi okanye umnikezeli wenkonzo ukuze akhuphe isigwebo esifanelekileyo nesichanekileyo.

Ukukhawulezisa inkqubo yokusombulula isikhalazo kwiProfeco, kuyacetyiswa ukuba ulandele iingcebiso ezithile. Okokuqala, kubalulekile ukuba nawo onke amaxwebhu anxulumene nesikhalazo, njengeemvumelwano, ii-invoyisi, ii-imeyile, okanye nabuphi na obunye ubungqina obuxhasa ibango lakho. Ngaphezu koko, kuyacetyiswa ukuba kucace kwaye kucace xa ubhala isikhalazo, unike zonke iinkcukacha eziyimfuneko ukuze iProfeco iqonde kwaye ivavanye ingxaki ngokufanelekileyo. Ngokufanayo, kuyacetyiswa ukuba ugcine irekhodi yazo zonke zonxibelelwano ezinxulumene nesikhalazo, njenge-imeyile okanye iifowuni zokufowuna, ukwenzela ukugcina. yezabelo ezithathwe ngexesha lenkqubo yokusombulula.

11. Izikhalazo ze-intanethi: indlela yokusebenzisa i-portal ye-Profeco ukufaka isikhalazo

I-Profeco iphumeze i-portal ye-intanethi ukwenza kube lula kubathengi ukuba bangenise amabango kunye nezikhalazo. Ngale portal, abasebenzisi banokusombulula iingxaki zabo ngokukhawuleza nangokulula, ngaphandle kokuba baye ngokobuqu kwiiofisi zeProfeco. Apha sikubonisa indlela yokusebenzisa i-portal ye-Profeco ukufaka isikhalazo:

1. Fikelela kwiwebhusayithi yeProfeco kwaye ujonge icandelo elithi "AmaBango e-Intanethi". Cofa kwikhonkco ukufaka i-portal yamabango.

2. Nje ukuba ungaphakathi kwi-portal, kufuneka ubhalise njengomsebenzisi. Gcwalisa zonke iindawo ezifunekayo, kuquka igama lakho, idilesi ye-imeyile, kunye nenombolo yomnxeba. Khumbula ukuba ezi datha ziya kusetyenziswa ukuqhagamshelana nawe kwaye ulandelele isikhalazo sakho.

3. Emva kokugqiba ubhaliso, uya kuba nako ukuqalisa inkqubo yokunyusa amabango. Ukwenza oku, kufuneka unikezele ngolwazi oluneenkcukacha malunga nemveliso okanye inkonzo ofuna ukuyibanga. Bandakanya igama lomthengisi, inkcazo yengxaki, umhla wokuthenga kunye naluphi na olunye ulwazi olufanelekileyo. Ungaqhoboshela amaxwebhu okanye ubungqina obuxhasa ibango lakho.

12. Izibonelelo ezongezelelweyo zokuqinisa ibango lakho kwi-Profeco

Ukuba ujonge ukomeleza ibango lakho kwiProfeco, apha uya kufumana iintlobo ngeentlobo zezibonelelo ezongezelelweyo ezinokuba luncedo kakhulu. Ezi zixhobo ziya kukunceda ukusombulula ingxaki yakho inyathelo ngesinyathelo, ukubonelela ngezifundo ezicacileyo, iingcebiso ezisebenzayo kunye nemizekelo esebenzayo yokuphucula ibango lakho.

Esinye sezixhobo onokuthatha ithuba kuzo zizifundo ze-intanethi eziya kukufundisa indlela yokufaka ibango elisebenzayo ngeProfeco. Ezi tutorials ziya kukukhokela kwinyathelo ngalinye lenkqubo, ukusuka ekuqokeleleni ubungqina ukuya ekubhaleni ileta esemthethweni yesikhalazo. Uya kufunda iindlela eziluncedo zokuxhasa iingxoxo zakho kwaye wandise amathuba akho okufumana isisombululo esilungileyo.

Omnye umthombo oxabisekileyo kukusetyenziswa kwezixhobo ezikhethekileyo ekusombululeni iingxabano zabathengi nababoneleli. Ezi zixhobo ziya kukuvumela ukuba uququzelele ngokufanelekileyo kwaye ubhale ibango lakho, ngokunjalo kwenziwa kanjani ukulandelwa kwalo lonke unxibelelwano kunye neProfeco kunye nelinye iqela elibandakanyekayo. Ukongeza, ezinye izixhobo zibonelela ngeetemplates ezinokwenziwa ngokwezifiso kunye nemizekelo ebonakalayo yamabango aphumeleleyo, anokuba luncedo olukhulu xa ubhala eyakho imeko.

13. Amabali empumelelo kunye nobungqina obuvela kubathengi abaye bafaka izikhalazo kwiProfeco

Kule minyaka, i-Profeco ikwazile ukusombulula iimeko ezahlukeneyo zempumelelo apho abathengi bafake izikhalazo kwaye bafumana isisombululo esanelisayo. Obu bungqina ngumzekelo wokuzibophelela kweProfeco ekukhuseleni amalungelo abathengi kunye nokusombulula impixano. Kweli candelo, unokufumana ezinye zala mabali okuphumelela kunye nobungqina ukuze ufunde malunga namava amnandi kwabanye abathengi kwaye wazi ukuba iProfeco ingaba luncedo njani kwiimeko ezifanayo.

Le yimizekelo yendlela iinkqubo nezibonelelo ezibonelelwa leli ziko ezinokunceda ngayo ekusombululeni iingxaki. Kwimeko nganye ebonisiweyo, amanyathelo alandelwayo ukufikelela kwisisombululo acacisiwe, kubandakanywa izifundo, iingcebiso eziluncedo, izixhobo ezisetyenzisiweyo kunye nemizekelo ebonakalayo. Oku kuvumela abanye abathengi ukuba babe nesikhokelo esicacileyo nesichanekileyo malunga nendlela abanokusingatha ngayo izikhalazo zabo kwaye bafumane isisombululo esifanelekileyo..

Eyona njongo yeProfeco kukukhusela amalungelo abathengi kunye nokukhuthaza urhwebo olunobulungisa nolunobulungisa. Ngamabali empumelelo kunye nobungqina obunikiweyo, Ukusebenza kweendlela zokusombulula ungquzulwano eziphunyezwe yiProfeco kuyabonakala.. Ngaphezu koko, obu bungqina bubonisa ukuba nawuphi na umthengi unokujika kwi-Profeco ukufumana iingcebiso kunye nenkxaso kwimeko yokufaka isikhalazo, nokuba kungenxa yemveliso ephosakeleyo, inkonzo engazalisekanga okanye nasiphi na isizathu esiphula amalungelo abo njengomthengi.

14. Izigqibo kunye neengcebiso zokufaka isikhalazo esisebenzayo kwi-Profeco

Ukufaka isikhalazo esisebenzayo kwiProfeco, kubalulekile ukulandela amanyathelo athile kwaye uqwalasele ezinye iingcebiso. Okokuqala, kubalulekile ukuqokelela lonke ulwazi olufanelekileyo malunga nengxaki, kubandakanywa ii-invoyisi, iikhontrakthi, kunye nawo nawaphi na amaxwebhu anxulumeneyo. Oku kuya kuxhasa isikhalazo kunye nokubonelela ngobungqina obuqinileyo.

Emva kokuba amaxwebhu ayimfuneko eqokelelwe, kuyacetyiswa ukuba ubhale isikhalazo ngendlela ecacileyo necacileyo, ichaza ngokucacileyo imeko eyingxaki, imvelaphi, izenzo ezithathiweyo ngoku kunye nezisombululo ezifunwayo. Kubalulekile ukulandela ifomathi efanelekileyo, kubandakanywa nolwazi lomntu siqu kunye noqhagamshelwano, kunye nazo naziphi na iireferensi ezinokunceda ukuchonga imveliso okanye inkonzo echaphazelekayo.

Ngaphezu koko, kubalulekile ukungenisa isikhalazo kwi-Profeco ngexesha elibekiweyo kwaye ulandele iinkqubo ezibonisiweyo. Kucetyiswa ukusebenzisa amajelo asemthethweni afana newebhusayithi yeProfeco okanye uye kwiiofisi ezihambelanayo. Ngethuba lokunikezelwa kwesikhalazo, kubalulekile ukucaca kunye nenjongo, ukuphepha ukugqithisa okanye ukuchaneka. Ukuba kuyimfuneko, kunokwenzeka ukuba kuqhotyoshelwe iifoto, iividiyo okanye amanye amaxwebhu axhasa isikhalazo.

Isishwankathelo, ukufaka isikhalazo kwiProfeco kunokuba sisixhobo esiluncedo sokusombulula iingxaki kunye neengxabano nababoneleli okanye iinkampani. I-Ofisi yoMtshutshisi we-Federal Consumer's Office yenza kufumaneke kubathengi ithuba lokufaka isikhalazo ngokulula nangokulula ngeqonga layo le-intanethi okanye ngokobuqu. Ukwenza oku, kubalulekile ukulandela amanyathelo afanelekileyo, ukuqokelela ubungqina obufunekayo kwaye wazi amalungelo akho njengabathengi.

Emva kokuba isikhalazo sifakwe, i-Profeco iya kuba ngumlamli phakathi komthengi kunye nomthengisi, ifuna isisombululo esinobulungisa nesinobulungisa. Kwiimeko apho uxolelwaniso lungaphunyezwanga, iProfeco inokuyisa ityala kwinkqubo yomthetho ukusombulula ingxabano.

Kubalulekile ukuqaqambisa ukuba abathengi banamalungelo kwaye iProfeco liqumrhu eliqinisekisa ukuthotyelwa kwabo. Ke ngoko, kubalulekile ukwazi nokusebenzisa la malungelo ukuze ube nokusebenzisa okunoxanduva nokukhuselwayo. Ukongeza, iProfeco inikezela ngolwazi oluxabisekileyo, iingcebiso kunye neenkqubo zemfundo kubathengi, ukwenzela ukuthintela iingxabano kunye nokukhuthaza izenzo ezifanelekileyo kwiimarike.

Ngamafutshane, ukufaka isikhalazo kwiProfeco lukhetho abanalo abathengi ukuze baqinisekise amalungelo abo. Ukwazi iinkqubo, ukuqokelela ubungqina obufunekayo kunye nokulandela amanyathelo afanelekileyo kuya kuvumela abathengi ukuba basombulule iingxaki zabo ngokukhawuleza nangempumelelo. I-Profeco, njengeziko lokukhusela abathengi, iya kuba ngumphathi wolamlo kunye nokufuna isisombululo esifanelekileyo phakathi kwamaqela abandakanyekayo. Nangona kunjalo, kubalulekile ukuba kuthathelwe ingqalelo ukuba inkcubeko yokusetyenziswa ngokufanelekileyo, uthintelo kunye nemfundo yimiba ebalulekileyo yokuphepha iingxabano kunye nokuqinisekisa imarike enobulungisa nenobulungisa.