Iipolisi zokubuya kweAmazon yenza kube lula kubathengi ukubuyisela iimveliso kwaye bafumane imbuyekezo. Nokuba into ifike yonakalisiwe okanye khange ifezekise ulindelo lwakho, unokuthatha ithuba lenkqubo yokubuyela eAmazon. Eli nqaku liza kukukhokela kumanyathelo okubuyisela imveliso kwaye ufumane imbuyekezo evela kwi-Amazon, ukuqinisekisa amava okuthenga ngaphandle koxinzelelo. Ke, ukuba uzifumana ungonelisekanga kukuthenga, ungakhathazeki-iAmazon inomqolo wakho!

1. Inyathelo ngenyathelo ➡️ Imigaqo-nkqubo yokubuyisela i-Amazon: Uzibuyisela njani iimveliso kwaye ufumane imbuyiselo?

Imigaqo-nkqubo yokuBuyisa i-Amazon: Uzibuyisela njani iiMveliso kwaye ufumane iMbuyiselo?

• 1. Phonononga umgaqo-nkqubo wokubuya kweAmazon: Ngaphambi kokubuyisela imveliso, kubalulekile ukuba uziqhelanise nemigaqo-nkqubo yokubuya kwe-Amazon. Le migaqo-nkqubo iya kubonisa imihla ebekiweyo kunye neemfuno zokwenza imbuyekezo.
• 2. Accede a tu Iakhawunti yeAmazon: Sayina ungene kwiakhawunti yakho yeAmazon usebenzisa idilesi ye-imeyile kunye negama lokugqitha.
• 3. Yiya ku-“My Orders”: Nje ukuba ungene, fumana icandelo elithi "My Orders" kwiakhawunti yakho yeAmazon. Apha uya kufumana uluhlu lwazo zonke iimveliso ozithengileyo.
• 4. Khetha imveliso oza kuyibuyisela: Fumana imveliso ofuna ukuyibuyisela kuluhlu lweodolo. Cofa iqhosha elithi "Buyisa okanye Buyisela Iimveliso" ecaleni kwemveliso ekhethiweyo.
• 5. Khetha isizathu sembuyiselo: Khetha isizathu sokuba ubuyisele imveliso. Unokukhetha kwizinto ezinje ngo "Ayiyo le nto bendiyilindele" okanye "Imveliso enesiphene."
• 6. Khetha indlela yokubuyisela: I-Amazon iya kukunika iinketho ezahlukeneyo zokwenza imbuyekezo, njengokuqokelelwa ngumthwali okanye ukuhanjiswa kwindawo yokuqokelela. Khetha eyona ndlela ikulungeleyo.
• 7. Pakisha imveliso: Lungisa imveliso eza kubuyiselwa. Qinisekisa ukuba ubandakanya zonke izincedisi, iimanuwali, kunye nokupakishwa kokuqala.
• 8. Cwangcisa imbuyekezo: Ukuba ukhethe ukhetho lokuthatha umthwali, cwangcisa umhla kunye nexesha ofuna ukuba uhambo lwenzeke. Ukuba ukhethe ukuhambisa kwindawo yokuqokelela, khetha indawo oyifunayo.
• 9. Yenza imbuyekezo: Hambisa iphakheji kumthwali okanye uyithathe kwindawo yokuqokelela ekhethiweyo, ngokulandela imiyalelo enikezwe yi-Amazon.
• 10. Fumana imbuyekezo: Nje ukuba i-Amazon ifumane kwaye iqhube imbuyekezo yakho, uya kufumana imbuyekezo yexabiso lemveliso ebuyisiweyo. Ixesha elithathayo ukufumana imbuyekezo yakho liya kuxhomekeka kwindlela yokuhlawula esetyenzisiweyo.

Imibuzo neempendulo

1. Ziziphi iipolisi zokubuya kwe-Amazon?

1. Inicia sesión en tu cuenta de Amazon.
2. Ve a la sección «Mis pedidos».
3. Khetha iodolo ofuna ukuyibuyisela.
4. Cofa iqhosha elithi "Buyisa okanye Buyisela Iimveliso".
5. Khetha isizathu sokubuyisela kwaye unike iinkcukacha ezongezelelweyo ukuba kuyimfuneko.
6. Khetha ukuba ufuna ukubuyiselwa imali okanye ukutshintshwa.
7. Landela imiyalelo enikwe yi-Amazon ukuze uprinte ileyibhile yokubuyisela.
8. Pakisha into ngokukhuselekileyo kwaye ubeke ileyibhile yokubuyisela kwiphakheji.
9. Thumela iphakheji emva kwe-Amazon ngenkonzo yokuthumela ethembekileyo.

2. Ndingayibuyisela imveliso emva kokuba ndiyisebenzisile?

Hayi, iAmazon yamkela kuphela imbuyekezo yeemveliso zikwimeko yokuqala, engasetyenziswanga kunye nazo zonke izincedisi kunye nokupakishwa kokuqala.

3. Ndinexesha elingakanani ndibuyisela imveliso eAmazon?

Uneentsuku ezingama-30 zokubuyisela uninzi lweemveliso ezithengiweyo eAmazon. Nangona kunjalo, ezinye izinto zinemigaqo-nkqubo yokubuyisela eyahlukileyo, njengesoftware okanye iimveliso ze-elektroniki.

4. Yintoni inkqubo yembuyekezo ye-Amazon?

1. Inicia sesión en tu cuenta de Amazon.
2. Ve a la sección «Mis pedidos».
3. Khetha iodolo ofuna ukufumana imbuyekezo.
4. Cofa iqhosha elithi "Request Refund".
5. Khetha isizathu sokubuyisela kwaye unike iinkcukacha ezongezelelweyo ukuba kuyimfuneko.
6. Khetha indlela yokubuyisela imali.
7. Lindela i-Amazon ukuba iqhube isicelo sakho kwaye ikhuphe imbuyekezo kwindlela yakho yokuhlawula yokuqala.

5. I-Amazon ithatha ixesha elingakanani ukubuyisela imali?

Ixesha lokubuyiswa kwembuyekezo linokwahluka, kodwa liqhutywa ngokwesiqhelo phakathi kweentsuku ezi-2 ukuya kwezi-3 zomsebenzi emva kokuba iAmazon ifumene into ebuyisiweyo.

6. Ndingenza ntoni ukuba imveliso endiyifumeneyo yonakele okanye ineziphene?

1. Inicia sesión en tu cuenta de Amazon.
2. Ve a la sección «Mis pedidos».
3. Khetha umyalelo oqulethe imveliso eyonakeleyo okanye eneziphene.
4. Cofa iqhosha elithi "Buyisa okanye Buyisela Iimveliso".
5. Khetha isizathu sokubuyisela njenge "Imveliso eyonakeleyo okanye eneziphene".
6. Landela imiyalelo enikwe yi-Amazon ukuze uprinte ileyibhile yokubuyisela.
7. Pakisha into indlela ekhuselekileyo kwaye ubeke ileyibhile yokubuyisela kwiphakheji.
8. Thumela iphakheji emva kwe-Amazon ngenkonzo yokuthumela ethembekileyo.

7. Ngaba ndingayibuyisela imveliso ngaphandle kwebhokisi yokuqala?

Hayi, iAmazon ifuna ukuba iimveliso zibuyiselwe kwipakethe yazo yokuqala. Ukuba awunayo ibhokisi yoqobo, zama ukusebenzisa ukupakishwa okufanayo ukukhusela imveliso ngexesha lothutho lokubuya.

8. Uthini umgaqo-nkqubo wokubuyisela kwiimveliso ze-elektroniki kwi-Amazon?

Uninzi lwe-elektroniki kwiAmazon inefestile yokubuya yeentsuku ezingama-30, kodwa kunokubakho izinto ezingaphandle ngokuxhomekeke kwinto. Nceda ujonge iphepha leenkcukacha zemveliso yomgaqo-nkqubo othile wokubuyisela ngaphambi kokuthenga.

9. Ngaba kufuneka ndihlawule ukubuyisela ukuthunyelwa e-Amazon?

Kwiimeko ezininzi, i-Amazon ibonelela ngeleyibhile yokubuyisela ehlawulwa kwangaphambili ehlawula iindleko zokubuya ngenqanawa. Nangona kunjalo, kwezinye iimeko, unokufuneka uhlawule iindleko zokubuya ngenqanawa.

10. Ndingabuyisela imveliso enesiphiwo kwiAmazon?

Ewe, ungayibuyisela imveliso enesiphiwo kwiAmazon. Nangona kunjalo, imbuyekezo yenziwa ngohlobo lwekhadi Isipho saseAmazon endaweni yembuyekezo kwindlela yakho yokuqala yentlawulo.