Ungasifinyelela kanjani isikhungo sosekelo se-Samsung? Uma unenkinga ngedivayisi yakho ye-Samsung noma udinga ukubuza umbuzo, kubalulekile ukwazi ukuthi ungafinyelela kanjani isikhungo sokusekela esisemthethweni. Ukuze wenze lokhu, kufanele ulandele ezinye izinyathelo ezilula. Okokuqala, vakashela isizindalwazi se-Samsung esisemthethweni bese ubheka isigaba sokusekela lobuchwepheshe. Lapho uzothola izinketho ezahlukene zosizo, njengesevisi yengxoxo eku-inthanethi, inombolo yocingo yesevisi yamakhasimende, kanye nekhono lokuhlela i-aphoyintimenti kwesinye sezikhungo zesevisi ezigunyaziwe. Uma usufake ikhasi losekelo lobuchwepheshe, uzokwazi thola lonke ulwazi oludingekayo ukuze uxazulule inkinga yakho ngempumelelo futhi ngokushesha. I-Samsung Support Center yakhelwe ukukunikeza i ulwazi olungcono usizo futhi uxazulule noma imiphi imibuzo ongase ube nayo mayelana nemikhiqizo yakho ye-Samsung. Ngaphezu kwalokho, abasebenzi abakhethekile bazokuqondisa ohlelweni lokulungisa noma bakunikeze imiyalelo efanele yokuxazulula inkinga yakho. Ungangabazi ukuxhumana nosekelo lwe-Samsung uma udinga usizo njengoba bekhona ukuze wenze isiqiniseko sokuthi uthola okuningi kokuhlangenwe nakho kwakho. yedivayisi yakho I-Samsung. Ukufinyelela isikhungo sosekelo akukaze kube lula futhi kube lula.

Isinyathelo ngesinyathelo ➡️ Ungasifinyelela kanjani isikhungo sokusekela i-Samsung?

• Faka iwebhusayithi ye-Samsung: Vula isiphequluli sakho se-inthanethi osithandayo bese uthayipha "www.samsung.com" kubha yekheli.
• Iya esikhungweni sosekelo: Ekhasini lasekhaya le-Samsung, bheka inketho ethi "Usekelo" noma "Usizo" phezulu kusukela esikrinini bese uchofoza kukho.
• Elegir el país: Ekhasini losekelo, uzothola imenyu yokudonsela phansi ukuze ukhethe izwe lakini. Chofoza kumenyu bese ukhetha izwe ohlala kulo.
• Khetha uhlobo lomkhiqizo: Ekhasini elilandelayo, uzobona uhlu lwezigaba ezahlukene zemikhiqizo ye-Samsung. Thola isigaba esihambisana nedivayisi yakho bese uchofoza kuso.
• Khomba imodeli: Uma usukhethile isigaba sedivayisi yakho, uhlu lwamamodeli luzoboniswa. Thola imodeli eqondile yedivayisi yakho bese uchofoza kuyo.
• Finyelela isikhungo sosekelo: Ekhasini lemodeli yedivayisi, uzothola isigaba esibizwa ngokuthi "Isikhungo Sosekelo" noma okufanayo. Chofoza lesi sigaba ukuze ufinyelele isikhungo esithile sosekelo sedivayisi yakho.
• Hlola izinketho zosekelo: Ngaphakathi kwesikhungo sokusekela, uzothola izinhlobonhlobo zezinketho ukuze uthole usizo ngedivayisi yakho ye-Samsung. Lezi zinketho zingabandakanya imanyuwali yomsebenzisi, ama-FAQ, okokufundisa ngevidiyo, nokuningi. Hlola izigaba ezahlukene bese uchofoza inketho evumelana kangcono nezidingo zakho.

Imibuzo Nezimpendulo

Ungasifinyelela kanjani isikhungo sosekelo se-Samsung?

1. Ithini iwebhusayithi esemthethweni yesikhungo sokusekela se-Samsung?

Ukuze ufinyelele isikhungo sosekelo se-Samsung kufanele ulandele lezi zinyathelo ezilandelayo:

1. Faka iwebhusayithi esemthethweni ye-Samsung.
2. Chofoza engxenyeni ethi “Support” noma “Usizo”.
3. Seleccione su país o región.
4. Khetha idivayisi yakho kumenyu eyehlayo.
5. Uzoqondiswa kabusha esikhungweni sosekelo se-Samsung esifanele.

2. Ungasithola kanjani isikhungo sosekelo se-Samsung edolobheni lami?

Ukuze uthole isikhungo sosekelo se-Samsung esiseduze edolobheni lakho, yenza lokhu okulandelayo:

1. Visita la página web oficial de Samsung.
2. Iya engxenyeni ethi “Usekelo” noma “Usizo”.
3. Khetha izwe noma isifunda sakho.
4. Bheka inketho ethi "Indawo Yesevisi" noma "Thola Isikhungo Sesevisi".
5. Faka igama ledolobha lakho noma ikhodi ye-zip.
6. Uhlu lwezikhungo zosekelo ze-Samsung ezitholakala edolobheni lakho luzoboniswa.

3. Ithini inombolo yocingo yesikhungo sosekelo se-Samsung?

Ukuze uxhumane nosekelo lwe-Samsung ngocingo, landela lezi zinyathelo:

1. Visita la página web oficial de Samsung.
2. Iya engxenyeni ethi “Usekelo” noma “Usizo”.
3. Thola inombolo yefoni ukuze uthole ukwesekwa kobuchwepheshe noma usizo lwamakhasimende.
4. Shayela leyo nombolo ocingweni lwakho ukuze uxhumane nesikhungo sosekelo se-Samsung.

4. Ungalivula kanjani ikesi lokusekela ku-Samsung Help Center?

Uma udinga ukuvula icala lokusekela kwaSamsung Support, landela lezi zinyathelo:

1. Visita la página web oficial de Samsung.
2. Iya engxenyeni ethi “Usekelo” noma “Usizo”.
3. Bheka inketho ethi "Vula icala" noma "Thinta".
4. Gcwalisa ifomu elinikeza ulwazi oludingekayo, njengemodeli yedivayisi nenkinga obhekene nayo.
5. Thumela ifomu futhi uzothola impendulo evela esikhungweni sosekelo sakwaSamsung ku-imeyili noma ocingweni lwakho.

5. Ungawadawuniloda kanjani amamanyuwali nabashayeli esikhungweni sokusekela se-Samsung?

Uma ufuna ukulanda imanyuwali nabashayeli bakwaSamsung Support Center, landela lezi zinyathelo:

1. Iya kuwebhusayithi esemthethweni ye-Samsung.
2. Finyelela esigabeni esithi “Usekelo” noma “Usizo”.
3. Khetha idivayisi yakho kumenyu yokudonsela phansi noma sesha imodeli ethile.
4. Bheka isigaba esithi “Okulandiwe” noma “Amamanuwali nokulandiwe”.
5. Khetha imanuwali noma umshayeli omdingayo bese uchofoza isixhumanisi sokulanda esihambisanayo.
6. Ifayela izodawuniloda kudivayisi yakho.

6. Ungahlela kanjani ukulungiswa esikhungweni sokusekela i-Samsung?

Ukuze uhlele ukulungisa kwa-Samsung Support, landela lezi zinyathelo:

1. Visita la página web oficial de Samsung.
2. Zulazulela esigabeni esithi “Usekelo” noma “Usizo”.
3. Bheka inketho ethi "Lungisa" noma "Isevisi Yobuchwepheshe".
4. Gcwalisa ifomu ngolwazi oludingekayo, njengemodeli yedivayisi nenkinga obhekene nayo.
5. Khetha idethi nesikhathi esikahle.
6. Thumela isicelo futhi uzothola isiqinisekiso sokulungisa okuhleliwe.

7. Ungazithola kanjani izibuyekezo zesoftware esikhungweni sokusekela sakwaSamsung?

Uma ufuna ukuthola izibuyekezo zesofthiwe ku-Samsung Support, landela lezi zinyathelo:

1. Vula iwebhusayithi esemthethweni ye-Samsung.
2. Faka ingxenye ethi “Usekelo” noma “Usizo”.
3. Khetha idivayisi yakho kumenyu yokudonsela phansi noma sesha imodeli ethile.
4. Bheka isigaba "Okulandiwe" noma "Izibuyekezo Zesofthiwe".
5. Hlola ukuthi izibuyekezo zesofthiwe ziyatholakala yini kudivayisi yakho bese ulandela imiyalelo yokukhipha nokufaka enikeziwe.

8. Uzithola kanjani izimpendulo zemibuzo evame ukubuzwa esikhungweni sokusekela sakwaSamsung?

Ukuze uthole izimpendulo zemibuzo evame ukubuzwa ku-Samsung Support Center, landela lezi zinyathelo:

1. Visita la página web oficial de Samsung.
2. Zulazulela esigabeni esithi “Usekelo” noma “Usizo”.
3. Phequlula izigaba ze-FAQ noma sebenzisa ibha yokusesha ukuze ufake amagama angukhiye ahlobene nombuzo wakho.
4. Khetha umbuzo ofanele noma isigaba ukuze uthole impendulo.
5. Funda impendulo enikeziwe ukuze uxazulule umbuzo wakho.

9. Ungaluthola kanjani usizo lwe-inthanethi esikhungweni sosekelo se-Samsung?

Uma udinga ukuthola usizo lwe-inthanethi ku-Samsung Support Center, landela lezi zinyathelo:

1. Faka iwebhusayithi esemthethweni ye-Samsung.
2. Iya engxenyeni ethi “Usekelo” noma “Usizo”.
3. Bheka inketho ethi “Ingxoxo Ebukhoma” noma “Usekelo Lwe-inthanethi”.
4. Chofoza isixhumanisi esinikeziwe ukuze uqale ingxoxo ebukhoma.
5. Ummeleli wosekelo lwe-Samsung uzokusiza futhi akunikeze usizo oludingekayo.

10. Yiziphi izinketho zokuxhumana ezitholakala ku-Samsung Support Center?

Izinketho zokuxhumana ezitholakala ku-Samsung Support Center zihlanganisa:

1. Usekelo lobuchwepheshe noma inombolo yocingo yosizo lwekhasimende.
2. Ifomu lokuxhumana eliku-inthanethi.
3. Chat en vivo.
4. Amanethiwekhi omphakathi Izikhulu ze-Samsung (isibonelo, i-Twitter noma i-Facebook).