Esikhathini sedijithali, I-Amazon isibe ngomunye wabaholi abangenakuphikiswa emakethe ye-inthanethi, enikeza inhlobonhlobo yemikhiqizo namasevisi ezigidini zabasebenzisi emhlabeni jikelele. EMexico, akuhlukile, nabathengi abaningi abaphendukela e-Amazon ngezidingo zabo zokuthenga ku-inthanethi. Nokho, ngezinye izikhathi ukungabaza, izinkinga noma imibuzo ehlobene nesitolo se-inthanethi ingase iphakame. Kungakho kubalulekile ukwazi ukuthi ungaxhumana kanjani ne-Amazon Mexico ukuze uxazulule noma iyiphi inkinga ngokushesha nangempumelelo. Kulesi sihloko, sizokunikeza lonke ulwazi oludingekayo ukuze ukwazi ukuxhumana nesevisi yamakhasimende e-Amazon Mexico, futhi ngaleyo ndlela siqinisekise isipiliyoni sokuthenga esanelisayo nesibushelelezi.
1. Isingeniso sendlela yokuxhumana ne-Amazon Mexico
Ukuxhumana nethimba labasekeli be-Amazon Mexico kubalulekile ukuze uxazulule noma yiziphi izinkinga ongabhekana nazo lapho usebenzisa izinsiza zabo. Kulesi sihloko, sizokunikeza yonke imiyalelo edingekayo ukuze uxhumane ne-Amazon Mexico futhi uthole usizo oludingayo.
1. Vakashela i- iwebhusayithi Isikhulu sase-Amazon Mexico ku www.amazon.com.mx.
2. Skrolela ezansi kwekhasi bese ukhetha inketho ethi "Usizo" esigabeni "Isevisi Yekhasimende".
3. Ekhasini Losizo, uzothola uchungechunge lwezigaba ezizokusiza ukuthi ubone futhi ukhethe inkinga ethile obhekene nayo. Khetha isigaba esisebenza esimweni sakho, isibonelo, "Ama-oda Ami" noma "Izinkinga zobuchwepheshe."
4. Ngaphakathi kwesigaba esikhethiwe, uzokwazi ukuthola imibuzo ehlukahlukene evame ukubuzwa kanye nezimpendulo ezihlobene nenkinga yakho. Buyekeza lesi sigaba ngokucophelela, njengoba ungathola isixazululo esisheshayo nesisebenzayo sesimo sakho.
5. Uma ungayitholi impendulo efanelekile yombuzo wakho, ungachofoza inketho ethi “Thintana nathi” noma ethi “Sishayele” ukuze uxhumane ngokuqondile nethimba labasekeli be-Amazon Mexico.
Khumbula ukunikeza yonke imininingwane efanele mayelana nenkinga yakho lapho uthintana ne-Amazon Mexico. Lokhu kuzosiza ithimba losekelo liqonde isimo sakho ngokunembe kakhudlwana futhi likunikeze isixazululo esingcono kakhulu esingakhona.
2. Izindlela zokuxhumana ezitholakala ku-Amazon Mexico
E-Amazon Mexico, sinezindlela ezihlukahlukene zokuxhumana ukuze sinikeze okuhle kakhulu insizakalo yekhasimende. Ngezansi, sibala ezinye izinketho ezitholakalayo:
1. Ucingo: Ungaxhumana nethimba lethu elisebenzela amakhasimende ngenombolo yethu yocingo yamahhala 1-800-000-0000. Abamele bethu bazokujabulela ukukusiza nganoma imiphi imibuzo noma izinkathazo ongase ube nazo.
2. Ingxoxo ebukhoma: Siphinde sinikeze ukwesekwa ngengxoxo yethu ebukhoma. Mane uye ekhasini lethu lokuxhumana bese ukhetha inketho yengxoxo ebukhoma. Amanxusa ethu azotholakala ukuze aphendule imibuzo yakho ngokushesha futhi akusize nganoma yini oyidingayo.
3. I-imeyili: Uma ukhetha ukuxhumana ngokubhala, ungasithumelela i-imeyili ku [i-imeyili ivikelwe]. Ithimba lethu losekelo lizozama ukuphendula umbuzo wakho phakathi namahora angu-24 futhi likunikeze usizo oludingekayo.
Khumbula ukuthi sizibophezele ekukunikezeni ulwazi lokuthenga olungcono kakhulu e-Amazon Mexico. Ngakho-ke, sikumema ukuthi usebenzise noma iyiphi yalezi zindlela zokuxhumana ukuze uxazulule noma iyiphi inkinga noma ucacise noma imiphi imibuzo ongase ube nayo. Umgomo wethu uwukuqinisekisa ukuthi waneliseke ngokuphelele ngolwazi lwakho lokuthenga e-Amazon Mexico. Ungangabazi ukuxhumana nathi!
3. Ilayini yocingo yenkonzo yamakhasimende e-Amazon Mexico
Uma unemibuzo noma izinkinga ezihlobene nokuthenga kwakho e-Amazon Mexico, kubalulekile ukuthi ube nolayini wefoni wesevisi yamakhasimende ohlinzeka ngokusekela nezisombululo ezisheshayo. I-Amazon México, iyasazi lesi sidingo, yenza kutholakale amakhasimende abo izinga eliphezulu lenkonzo yamakhasimende. Okulandelayo, sizochaza indlela yokufinyelela lolu cingo futhi sixazulule noma iyiphi inkinga ngempumelelo.
Ukuze uxhumane nesevisi yamakhasimende e-Amazon Mexico, kufanele ulandele lezi zinyathelo ezilandelayo:
1. Finyelela kuwebhusayithi esemthethweni ye-Amazon Mexico futhi uye engxenyeni yosizo noma yokuxhumana.
2. Bheka inketho ethi “Isevisi Yekhasimende” noma “Xhumana nathi”.
3. Uma usungaphakathi kulesi sigaba, uzothola inombolo yocingo yesevisi yamakhasimende e-Amazon Mexico. Le nombolo iwumzila wokuxhumana oqondile wokuxazulula izinkinga zakho..
Uma ushayela inombolo yesevisi yamakhasimende yase-Amazon Mexico, khumbula ukuba nemininingwane efanele mayelana ne-oda lakho elithile noma inkinga eseduze. Lokhu kuhlanganisa inombolo ye-oda, umkhiqizo okukhulunywa ngawo kanye nanoma yiluphi ulwazi olwengeziwe olungasiza ekuxazululeni inkinga. Ithimba lamakhasimende e-Amazon Mexico likulungele ukukusiza ngeSpanishi futhi likunikeze isixazululo esisebenzayo ngesikhathi esifushane ngangokunokwenzeka.
Ngaphezu kwenombolo yocingo, i-Amazon Mexico iphinde inikeze ezinye izindlela zokuxhumana, njengengxoxo ye-inthanethi ne-imeyili. Lezi ezinye izindlela zingase zibe usizo uma ukhetha ukuxhumana ngokubhala noma uma inkinga ingadingi isixazululo esisheshayo.. Khumbula ukuthi ukwaneliseka kwamakhasimende kuyinto ehamba phambili ku-Amazon Mexico, ngakho ithimba layo lenkonzo yamakhasimende lizimisele ukukusiza ngaso sonke isikhathi futhi liqinisekise isipiliyoni sokuthenga esigculisayo.
Ngamafuphi, ukuze uthole usizo olusheshayo nolusebenzayo mayelana nokuthenga kwakho e-Amazon Mexico, kubalulekile ukuba nenombolo yocingo yesevisi yekhasimende ethembekile nefinyelelekayo. Unganqikazi ukusebenzisa le nsiza ukuxazulula noma iyiphi inkinga noma ubuze imibuzo mayelana nama-oda akho. I-Amazon Mexico izibophezele ekukunikezeni isevisi enhle kakhulu nezisombululo ezisebenzayo.
4. Ungaxhumana kanjani ne-Amazon Mexico nge-imeyili
Uma udinga ukuxhumana ne-Amazon Mexico nge-imeyili, le nqubo ilula futhi iyasebenza. Ngezansi, ngizokunikeza izinyathelo okufanele uzilandele ukuze uxazulule noma imiphi imibuzo noma izinkinga ongase ube nazo.
1. Finyelela ekhasini elisemthethweni le-Amazon Mexico bese uya engxenyeni ethi "Usizo".
2. Esigabeni esithi "Usizo", uzothola ibha yokusesha. Thayipha “oxhumana naye we-imeyili” bese ucindezela u-Enter.
Uma usuqedile lezi zinyathelo, uhlu lwezinketho ezihlobene noxhumana naye we-imeyili luzoboniswa. Lapha uzothola izigaba ezahlukene zemibuzo ongayibuza, njengezinkinga zama-oda, ukubuyiselwa kwemali, ukubuyiselwa kwemali noma imibuzo ejwayelekile. Vele ukhethe isigaba esifanelana kangcono nombuzo wakho bese ulandela imiyalelo enikeziwe.
5. Ingxoxo ebukhoma: inketho esheshayo yokuxhumana ne-Amazon Mexico
Uma udinga ukuxhumana ngokushesha nesevisi yamakhasimende e-Amazon Mexico, inketho elula nephumelelayo ukusebenzisa ingxoxo ebukhoma. Leli thuluzi likuvumela ukuthi uxhumane ngokushesha nomuntu omele i-Amazon, ozokunikeza usizo oludingekayo ukuze uxazulule noma yiziphi izinkinga noma uphendule noma yimiphi imibuzo ongase ube nayo.
Ukuze ufinyelele engxoxweni ebukhoma, vele uye kuwebhusayithi ye-Amazon Mexico bese uzulazula uye engxenyeni ethi Usizo noma Isevisi Yekhasimende. Lapho ungathola isixhumanisi esiqondile sengxoxo ebukhoma. Ukuchofoza lesi sixhumanisi kuzovula iwindi le-pop-up lapho uzodinga ukufaka igama lakho futhi unikeze incazelo emfushane yesizathu sombuzo wakho. Uma usuqedele lezi zinkambu, uzokwazi ukuqala ingxoxo ebukhoma futhi uzoxhunywa kumenzeli wesevisi yamakhasimende. ngesikhathi sangempela.
Ngesikhathi sengxoxo ebukhoma, qiniseka ukuthi uyichaza ngokucacile inkinga yakho noma ubuze omele i-Amazon. Lokhu kuzosiza ukusheshisa inqubo yokuxazulula futhi kuqinisekise ukuthi uthola usizo olufanele. Ummeleli uzokuqondisa Igxathu emvakwe gxathu ngokusebenzisa izixazululo ezingaba khona futhi izokunikeza imiyalelo enemininingwane yokuxazulula inkinga. Uzokwazi futhi ukubuza imibuzo eyengeziwe futhi ucele izibonelo noma izifundo zokufundisa uma kunesidingo. Uma udaba seluxazululiwe, ummeleli uzoqinisekisa nawe ukuthi wanelisekile ngesixazululo osihlinzekiwe ngaphambi kokuqeda ingxoxo.
6. Amanethiwekhi omphakathi njengesiteshi sokuxhumana ne-Amazon Mexico
Inkundla yezokuxhumana isiyithuluzi elibalulekile ezinkampanini eziningi, okuhlanganisa ne-Amazon Mexico. Lezi zinkundla zinikeza indlela esheshayo nephumelelayo yokusungula ukuxhumana okuqondile namakhasimende, okuvumela inkampani ukuthi iphendule imibuzo, ixazulule izinkinga futhi inikeze isevisi yamakhasimende esezingeni eliphezulu. Ngezansi kukhona izinyathelo ezibalulekile zokusebenzisa ifayela le-.
1. Thola amanethiwekhi omphakathi Okubaluleke kakhulu: I-Amazon Mexico isebenzisa amapulatifomu amaningana imithombo yezokuxhumana, njenge-Facebook, Twitter kanye ne-Instagram, ukusungula ukuxhumana okuqondile namakhasimende akho. Kubalulekile ukukhomba ukuthi iyiphi kulezi zinkundla ezibaluleke kakhulu ebhizinisini lakho futhi uqinisekise ukuthi uyasebenza kuzo.
2. Dala okuqukethwe okufanele: Uma usukhombile imithombo yezokuxhumana okubaluleke kakhulu, kubalulekile ukudala okuqukethwe okubalulekile nokubalulekile kubalandeli bakho. Ungabelana ngezindaba, amaphromoshini, izibuyekezo zemikhiqizo kanye nanoma yiluphi olunye ulwazi olungase lube usizo kumakhasimende akho. Ukwengeza, kubalulekile ukugcina izwi elingashintshi kukho konke okuthunyelwe kwakho futhi uphendule ngokushesha nangempumelelo kumazwana nemibuzo yabalandeli bakho.
3. Sebenzisa amathuluzi okuphatha inkundla yezokuxhumana: Ukuqinisekisa ukuthi usebenzisa ngokugcwele inkundla yezokuxhumana njengesiteshi sokuxhumana, kuhle ukuthi usebenzise amathuluzi okuphatha izinkundla zokuxhumana. Lawa mathuluzi akuvumela ukuthi uhlele okuthunyelwe, ugade okushiwoyo namazwana, futhi uhlaziye ukusebenza kokuthunyelwe kwakho. Amanye amathuluzi adumile afaka i-Hootsuite, i-Sprout Social, ne-Buffer.
Kafushane, amanethiwekhi omphakathi ayithuluzi elinamandla lokusungula ukuxhumana okuqondile ne-Amazon Mexico. Ngokulandela lezi zinyathelo ezibalulekile, uzokwazi ukusebenzisa lezi zinkundla ngempumelelo ukuphendula imibuzo, ukuxazulula izinkinga futhi unikeze ulwazi olukhethekile lwesevisi yamakhasimende. Khumbula ukugcina okuqukethwe okufanele futhi usebenzise amathuluzi okuphatha inkundla yezokuxhumana ukuze wandise izinzuzo zaleli su.
7. Ungabhalisa kanjani icala lokusekela e-Amazon Mexico
Ukubhalisa icala lokusekela ne-Amazon Mexico kuyinqubo elula ekuvumela ukuthi uxazulule noma iyiphi inkinga noma ukuphazamiseka ongase ubhekane nakho lapho usebenzisa inkundla. Nansi inkomba yesinyathelo ngesinyathelo sendlela yokwenza:
1. Ngena ngemvume ku-akhawunti yakho ye-Amazon Mexico. Into yokuqala okudingeka uyenze ukufinyelela i-akhawunti yakho usebenzisa i-imeyili kanye nephasiwedi ehlinzekwe ngesikhathi sokubhalisa. Uma ungakabi nayo i-akhawunti, ungayidala mahhala.
2. Yiya engxenyeni ethi “Usizo” kumenyu enkulu. Uma usungenile, bheka phezulu kwekhasi lasekhaya le-Amazon Mexico ukuze uthole ingxenye ethi “Usizo” bese uchofoza kuyo. Lokhu kuzokuyisa ekhasini losizo lapho ungathola khona ulwazi nezisetshenziswa zokuxazulula inkinga.
8. Ungasilandela kanjani isimo sombuzo noma isicelo e-Amazon Mexico
Ukulandelela isimo sombuzo noma isicelo ku-Amazon Mexico, ungasebenzisa inketho yokulandelela i-oda ku-akhawunti yakho ye-Amazon. Okulandelayo, ngizochaza isinyathelo ngesinyathelo ukuthi kwenziwa kanjani:
1. Ngena ngemvume ku-akhawunti yakho ye-Amazon Mexico usebenzisa ikheli lakho le-imeyili nephasiwedi.
2. Uma usungenile, yiya engxenyeni ethi “Ama-oda Ami” phezulu kwesokudla sekhasi lasekhaya le-Amazon.
3. Ekhasini elithi “Ama-oda Ami”, uzobona uhlu lwawo wonke ama-oda akho akamuva. Uma ufuna umbuzo othile noma isicelo, sebenzisa inketho yokusesha ukuze ukuthole kalula.
4. Ngemva kokuthola uphenyo noma isicelo ofuna ukusilandela, chofoza inombolo ye-oda ukuze uthole imininingwane eyengeziwe. Lapha uzokwazi ukubona isimo samanje sombuzo wakho, kanye nanoma yiziphi izibuyekezo ezihlobene noma imilayezo.
5. Uma ungathanda ukuthola izaziso ze-imeyili mayelana nesimo sombuzo wakho, qiniseka ukunika amandla inketho yezaziso kuzilungiselelo ze-akhawunti yakho. Lokhu kuzokugcina unolwazi nganoma yiziphi izinguquko ezibalulekile noma izibuyekezo.
Khumbula ukuthi uma uneminye imibuzo noma izinkinga ezengeziwe, ungasebenzisa isevisi yamakhasimende e-Amazon Mexico ukuze uthole usizo. Ithimba losekelo liyatholakala 24/7 futhi lizokujabulela ukukusiza ukulandelela isimo sombuzo wakho noma isicelo.
9. Ukuxazululwa kwezinkinga ezivamile lapho uthintana ne-Amazon Mexico
Kulesi sigaba, sizohlinzeka ngezixazululo zesinyathelo ngesinyathelo zezinkinga ezivame kakhulu lapho uthintana ne-Amazon Mexico. Ngezansi uhlu lwezinkinga ezijwayelekile nezisombululo zazo ezingase zibe khona:
1. Izinkinga ngokulethwa kwe-oda
- Hlola isimo se-oda lakho esigabeni esithi "Ama-oda Ami" ku-akhawunti yakho kuwebhusayithi ye-Amazon Mexico.
- Sicela uhlole ukuthi unikeze ikheli elilungile lokuthumela. Uma kudingeka, yibuyekeze futhi uxhumane nesevisi yamakhasimende ukuze ubazise.
- Uma ngabe i-oda libambezelekile, sicela uxhumane nenkampani yenethiwekhi ukuze uthole ulwazi olusha mayelana nesimo sokudiliva.
2. Izinkinga ngembuyiselo noma ukubuyisela
- Buyekeza inqubomgomo yembuyiselo nembuyiselo ye-Amazon Mexico ukuze uqinisekise ukuthi uhlangabezana nezidingo ezidingekayo.
- Uma ungakayitholi imbuyiselo ngemva kokubuyisela umkhiqizo, sicela uxhumane nesevisi yamakhasimende e-Amazon Mexico futhi unikeze imininingwane yokubuyisela.
- Uma unenkinga yokuphrinta ilebula yokubuyisela, zama ukufinyelela i-akhawunti yakho kuwebhusayithi ye-Amazon Mexico kusuka enye idivayisi noma isiphequluli.
3. Izinkinga zokufinyelela i-akhawunti yakho
- Uma ukhohlwa iphasiwedi yakho, sebenzisa inketho yokusetha kabusha iphasiwedi ekhasini lokungena le-Amazon Mexico.
- Qiniseka ukuthi ikheli lakho le-imeyili lipelwe kahle uma uzama ukufinyelela i-akhawunti yakho.
- Uma usese nenkinga yokufinyelela i-akhawunti yakho, sicela uxhumane nesevisi yamakhasimende e-Amazon Mexico ukuze uthole usizo olwengeziwe.
10. Izikhathi zokuphendula namahora okusebenza kwamakhasimende e-Amazon Mexico
E-Amazon Mexico, siyaziqhenya ngokukunikeza isevisi yamakhasimende esezingeni eliphezulu, okuhlanganisa izikhathi zokuphendula ngokushesha namahora okuvula alula. Ithimba lethu losekelo liyatholakala ukuze likusize ngoMsombuluko kuya kuLwesihlanu kusukela ngo-9:00 ekuseni kuya ku-9:00 kusihlwa nangezimpelasonto kusukela ngo-9:00 ekuseni kuya ku-6:00 ntambama.
Uma udinga ukuxhumana nesevisi yethu yamakhasimende, kunezinketho ezimbalwa ongakhetha kuzo. Ungasithinta ngenombolo yethu yocingo yamahhala ethi 1-800-123-4567 noma ngengxoxo yethu ebukhoma kuwebhusayithi ye-Amazon Mexico. Ungaphinda usithumelele i-imeyili ku [i-imeyili ivikelwe] futhi sizokuphendula emahoreni angama-24.
Ngaphezu kwezinketho zethu zokuxhumana eziqondile, sincoma ukuthi uvakashele isigaba sethu sosizo ku-inthanethi, lapho uzothola khona imibuzo eminingi evame ukubuzwa kanye nemihlahlandlela yokuxazulula inkinga. Uma udinga ukulandelela ama-oda akho, sincoma ukusebenzisa ithuluzi lethu lokulandelela ku-inthanethi, lapho ungabona khona isimo samanje sokuthunyelwa kwakho. Uma unemibuzo ethile mayelana nokusebenzisa inkundla yethu noma udinga usizo lokwenza imbuyiselo, ukwesekwa kwethu kwezobuchwepheshe kuzokujabulela ukukusiza isinyathelo ngesinyathelo.
11. Uzisingatha kanjani izimbuyiselo nezimbuyiselo ku-Amazon Mexico
Ukuthenga ku-inthanethi kungase kube lula, kodwa kungase futhi kube nesidingo sokubuyisela noma ukucela ukubuyiselwa imali. E-Amazon Mexico, inqubo yokubuyisela nokubuyisela imali yenziwe lula ukuze inikeze isevisi engcono kumakhasimende. Ngezansi sizokukhombisa izinyathelo zokusingatha ukubuyiselwa nokubuyiselwa kwemali ngempumelelo:
1. Hlola izinqubomgomo zokubuyisela: Ngaphambi kokuthenga, kubalulekile ukuhlola izinqubomgomo ze-Amazon Mexico zokubuya nokubuyisela imali. Umkhiqizo ngamunye ungase ube nezimo ezihlukene kanye nezinsuku zokugcina zokubuyisela. Qiniseka ukuthi ufunda lolu lwazi ngokucophelela ukuze ugweme ukudideka kamuva.
2. Qala ukubuyisela: Uma udinga ukubuyisela umkhiqizo, qala inqubo yokubuyisela kusuka ku-akhawunti yakho ye-Amazon Mexico. Iya engxenyeni ethi “Ama-oda Ami” bese ukhetha into ofuna ukuyibuyisela. Landela imiyalelo enikezwe isistimu ukuze ukhiqize ilebula yokubuyisela bese ukhetha isizathu sokubuyisela. Qiniseka ukuthi uyawupakisha umkhiqizo ngokuphephile futhi ufake zonke izesekeli kanye nemibhalo yokuqala.
12. Izincomo namathiphu okuxhumana okuphumelelayo ne-Amazon Mexico
Ukuze uthuthukise ukuxhumana ne-Amazon Mexico, kubalulekile ukulandela izincomo namathiphu azoqinisekisa ukusebenzisana okuphumelelayo. Ngezansi amanye amasu angakusiza ukuxazulula noma yiziphi izinkinga noma okukukhathazayo ongase ube nakho:
- Zola futhi ucace emilayezweni yakho: Uma uxhumana nethimba labasekeli be-Amazon Mexico, kubalulekile ukuveza ukungabaza kwakho noma izinkinga zakho ngendlela ecacile nefingqiwe. Gwema ukusebenzisa amagama adidayo noma izinto ezingaqondakali ezingase zidale ukungezwani. Kubalulekile ukuthi uhlale uzolile futhi uveze okukukhathazayo ngendlela efanele.
- Sebenzisa imigudu efanele yokuxhumana: I-Amazon Mexico inikela ngezinketho ezihlukene zokuxhumana nethimba layo losekelo, njengocingo lwenkonzo yamakhasimende, ingxoxo ye-inthanethi, ne-imeyili. Ngaphambi kokuxhumana, hlola ukuthi yisiphi isiteshi esifaneleke kakhulu ngokombuzo noma inkinga yakho. Lokhu kuzokusiza ukuthi uthole impendulo esheshayo nesebenza ngempumelelo.
- Sebenzisa ngokunenzuzo amathuluzi nezinsiza ezitholakalayo: I-Amazon Mexico inochungechunge lwezinsiza namathuluzi angasiza kakhulu ekuthuthukiseni ukuxhumana. Isibonelo, ungafinyelela okokufundisa okuku-inthanethi, uthintane nesigaba se-FAQ, noma usebenzise isevisi yosizo ezenzakalelayo. Lawa mathuluzi azokuvumela ukuthi uxazulule izinkinga ezithile futhi usheshise inqubo yokuxhumana nethimba labasekeli.
13. Uzixazulula kanjani izingxabano nezinkinga nomthengisi ku-Amazon Mexico
Kwesinye isikhathi, ungahlangabezana nezingxabano noma izinkinga nomthengisi ku-Amazon Mexico. Ngenhlanhla, kunezinyathelo ezicacile ongazithatha ukuze uxazulule lezi zimo ngempumelelo. Ngezansi, sethula inqubo enemininingwane yokuxazulula izinkinga nomthengisi ku-Amazon Mexico:
Isinyathelo sesi-1: Xhumana nomthengisi
Into yokuqala okufanele uyenze ukuxhumana nomthengisi ngokuqondile ukuze uzame ukuxazulula inkinga ngokuthula. Ungakwenza lokhu ngokusebenzisa inkundla yemiyalezo yangaphakathi ye-Amazon. Chaza ngokucacile udaba obhekene nalo futhi unikeze imininingwane efanele njengezinombolo ze-oda, idethi yokuthenga, nencazelo yomkhiqizo. Kubalulekile ukugcina ithoni enenhlonipho nepholile ngesikhathi sokuxhumana.
Isinyathelo sesi-2: Sebenzisa isiqinisekiso se-Amazon
Uma ungakwazi ukuxazulula inkinga ngokuqondile nomthengisi, i-Amazon Mexico inikeza isiqinisekiso sokuthenga ongasisebenzisa. Ngena ngemvume ku-akhawunti yakho ye-Amazon bese uya esigabeni "Ama-oda Ami". Thola i-oda okukhulunywa ngalo bese ukhetha inketho ethi "Xhumana nomthengisi". Lapha ungakwazi ukuchaza inkinga futhi futhi ucele isixazululo. Qiniseka ukuthi unamathisela noma yibuphi ubufakazi obubalulekile, njengezithombe zomkhiqizo onesici noma izithombe-skrini zezingxoxo nomthengisi.
Isinyathelo sesi-3: Qala isimangalo noma ingxabano
Ezimweni eziyinkimbinkimbi kakhulu noma uma ungayitholi impendulo egculisayo evela kumdayisi noma i-Amazon, ungaqalisa isimangalo noma ingxabano. Ukuze wenze kanjalo, hamba engxenyeni ethi "Usizo" kuwebhusayithi ye-Amazon Mexico bese ukhetha inketho ehambisanayo. Gcwalisa ulwazi oludingekayo, kuhlanganise nencazelo eningiliziwe yenkinga nanoma ibuphi ubufakazi obusekela icala lakho. I-Amazon izobuyekeza isikhalazo futhi ithathe noma yiziphi izinyathelo ezidingekayo ukuze ixazulule inkinga ngokufanele nangokulinganayo.
14. Ulwazi olwengeziwe nezinsiza zokuxhumana eziwusizo ku-Amazon Mexico
Izinsiza zokuxhumana eziwusizo ku-Amazon Mexico
Uma udinga usizo olwengeziwe noma unemibuzo ethile ehlobene nama-oda akho e-Amazon Mexico, kunezinsiza zokuxhumana ezimbalwa ongazisebenzisa ukuze uthole usizo olusheshayo nolusebenzayo.
Ngezansi ezinye izinsiza nezinketho zokuxhumana ezitholakalayo:
- Isikhungo Sosizo Ku-inthanethi: The I-Amazon Mexico Online Help Center iwumthombo omuhle kakhulu wolwazi lapho ungathola khona izimpendulo zemibuzo eminingi evame ukubuzwa. Lapha ungathola okokufundisa, imihlahlandlela, nezixazululo zesinyathelo nesinyathelo ukuxazulula izinkinga ezivamile.
- Isevisi Yamakhasimende: Uma ukhetha ukukhuluma nomuntu omele i-Amazon, ungaxhumana naye insizakalo yekhasimende. Vakashela ikhasi I-Amazon Mexico Xhumana nayo bese ukhetha inketho yokuxhumana efanele izidingo zakho. Cabangela ukuba nolwazi lwe-akhawunti yakho kanye nemininingwane ye-oda esandleni ukuze uthole impendulo enembe kakhudlwana.
- Izithangami Zomphakathi: The izinkundla zomphakathi kusuka e-Amazon Mexico kuyinkundla ye-inthanethi lapho ungaxhumana khona namanye amakhasimende futhi uthole izimpendulo zemibuzo yakho. Ungahlola izihloko ezikhona noma uthumele eyakho imibuzo ukuze uthole usizo emphakathini.
Kafushane, ukuxhumana ne-Amazon Mexico kuyindlela elula engenziwa ngokusebenzisa imigudu eminingana yokuxhumana. Kungakhathaliseki ukuthi ngocingo, nge-imeyili noma ngengxoxo eku-inthanethi, amakhasimende anezinketho ezihlukile zokuxazulula noma yiziphi izinkinga noma abuze imibuzo ehlobene nokuthenga kwawo endaweni yesikhulumi. Ngaphezu kwalokho, ulwazi olunikezwe i-Amazon Mexico mayelana nezinqubomgomo zesevisi yamakhasimende kanye namathuluzi ayo osizo ahlukene aqinisekisa okuhlangenwe nakho okugculisayo kunoma ubani odinga usizo. Kungakhathaliseki ukuthi yisiphi isizathu sokuxhumana, i-Amazon Mexico izinikele ekunikezeni izixazululo ezisheshayo neziphumelelayo, ngaleyo ndlela ibonise ukuzibophezela kwayo ekwanelisekeni kwamakhasimende. Ngokugxila ekusebenzeni kahle kwenkonzo yamakhasimende kanye nenhlobonhlobo yeziteshi zokuxhumana, i-Amazon Mexico isaqhubeka nokuba inketho ethembekile nefinyelelekayo kubathengi baseMexico.
Ngingu-Sebastián Vidal, unjiniyela wekhompyutha ozifelayo ngobuchwepheshe kanye ne-DIY. Ngaphezu kwalokho, ngingumdali we tecnobits.com, lapho ngabelana khona ngezifundo zokwenza ubuchwepheshe bufinyeleleke kakhudlwana futhi buqonde wonke umuntu.