Ukulahlekelwa noma ukwebiwa kweselula kuwukubuyisela emuva okungakhululekile futhi okudabukisayo kunoma yimuphi umnikazi. Ikakhulukazi uma kuyidivayisi yakamuva yesizukulwane, njengaleyo ehlinzekwa yinkampani yakwaClaro. Kulesi simo, kubalulekile ukwazi ukuthi ungawufaka kanjani umbiko wokwebiwa komakhalekhukhwini wakwa-Claro ukuze wenze okuthile ngokushesha nangempumelelo. Kulesi sihloko, sizohlola izinyathelo okufanele zilandelwe kanye nezinsiza ezitholakalayo zokwenza lesi sikhalazo, sinikeze umhlahlandlela wezobuchwepheshe nokungathathi hlangothi ozosiza labo abathintekayo ukuthi bathathe izinyathelo ezifanele zokuxazulula isimo sabo.
Isingeniso sokwebiwa kwamaselula kunethiwekhi kaClaro
Ukwebiwa kwamaselula sekuyinkinga ekhulayo kunethiwekhi kaClaro. Ngokuthuthuka kwezobuchwepheshe kanye nokwanda kwemishini ephathwayo, izigebengu zithole izindlela ezintsha zokusebenzisa lesi simo. Kulesi sigaba, sizohlola izindlela ezahlukene ezisetshenziswa amasela nokuthi ungazivikela kanjani kuzo.
Enye yezindlela ezisetshenziswa kakhulu izigebengu ukwebiwa kwezinto ezibonakalayo. Lokhu kungenzeka ezimweni zansuku zonke, njengokuhamba emgwaqweni noma ukusebenzisa izinto zokuhamba zomphakathi. Ngokuvamile amasela abheka abantu abaphazamisekile noma abangaqaphile ukuze babaphuce omakhalekhukhwini. Kubalulekile ukuqapha futhi uthathe izinyathelo zokuphepha, njengokugcina ukubambelela ngokuqinile yedivayisi yakho futhi ugweme ukukubonisa esidlangalaleni.
Enye indlela yokweba omakhalekhukhwini iwubugebengu bokweba imininingwane ebucayi. Izigebengu zithumela imiyalezo engamanga noma ama-imeyili zizenza uClaro ukuze zithole ulwazi lomuntu siqu noma zifinyelele i-akhawunti yakho. Le milayezo ivamise ukucela ulwazi olubucayi, olufana namaphasiwedi noma izinombolo zekhadi lesikweletu. Khumbula ukuthi uClaro akasoze acela lolu lwazi kuwe ngemiyalezo noma ngama-imeyili. Uma uthola noma yimiphi imilayezo esolisayo, ungachofozi noma yiziphi izixhumanisi futhi uzibike ngokushesha.
Ukuhlaziywa kwemvamisa nezici zokwebiwa kwamaselula kunethiwekhi ye-Claro
Ukuvama kokwebiwa komakhalekhukhwini kunethiwekhi kaClaro kuye kwahlaziywa kahle ngenhloso yokuhlonza izici ezivamile zalezi zigameko kanye nokwakha amasu okuzinqanda. Phakathi nesikhathi esicutshungulwayo, kubikwe izigameko zokugetshengwa ezingu-745, okusho isilinganiso sanyanga zonke sezehlakalo ezingu-62.08. Le datha iveza ukubaluleka kokubhekana nale nkinga ngendlela ebanzi nephumelelayo.
Ngokutadisha izici zokugetshengwa, kwanqunywa ukuthi izigameko eziningi zenzeka ezindaweni ezimatasa nezikhathi, njengezindawo zezitolo nezindawo zasemadolobheni, phakathi kuka-12:00 pm no-6:00 pm Lolu lwazi lubalulekile ekusebenziseni izinyathelo ezithile zokuphepha ezihloselwe ukuvikela abasebenzisi ngalezi zikhathi futhi kulezi zindawo ezihlonzwe njengezisengozini enkulu.
Okunye okuphawulekayo okutholakele ukuthi amamodeli omakhalekhukhwini avame ukwebiwa yi-Samsung Galaxy S10, i-iPhone X kanye neHuawei P30. Lezi zixhobo ezisezingeni eliphezulu zifiswa kakhulu yizigebengu ngenxa yokuthandwa kwazo kanye nenani lezomnotho. Ngenxa yalesi sizathu, abasebenzisi be-Claro batuswa ukuba baqaphe ngokukhethekile lapho besebenzisa lezi zinhlobo, bagweme ukuziveza ezindaweni zomphakathi futhi bahlale bephephile ezikhwameni noma emaphaketheni abo.
Ukuhlonzwa kwezindawo nezikhathi ezisengozini enkulu yokwebiwa kwamaselula eClaro
Ukuze kuvinjwe futhi kuliwe nokwebiwa kwamaselula kunethiwekhi ye-Claro, kubalulekile ukukhomba izindawo ezisengozini kakhulu kanye nezikhathi lapho lezi zigameko zenzeka khona. Ngokuhlaziya okuqinile kwedatha nezibalo, sikwazile ukunquma amaphuzu abalulekile adinga ukunakwa okukhulu kanye nezinyathelo zokuphepha ezengeziwe.
Ngezansi, sethula izindawo kanye nezikhathi ezikhonjwe njengezingahle zihlupheke ukwebiwa kwamaselula kunethiwekhi ye-Claro:
- Indawo ye-Metropolitan: Izindawo ezithinteke kakhulu zisezindaweni zasemadolobheni ezinabantu abagxile kakhulu, njengezindawo zezitolo, iziteshi zezokuthutha zomphakathi kanye nezindawo zabavakashi Lezi zindawo zivame ukuqondiswa izigebengu ngenxa yokugcwala kwabantu abaningi kanye nokuphazamiseka lokhu yakha.
- Indawo yokuhlala: Kugqekezwa ezindaweni ezihlala abantu, ikakhulukazi ebusuku uma izakhamuzi zisekhaya. Kubalulekile ukukhumbuza abasebenzisi bethu ukuthi bagcine amadivaysi abo ephephile ngaso sonke isikhathi futhi bangadebeseleli impahla yabo, ngisho nangaphakathi kwamakhaya abo.
- Amahora Abalulekile: Izikhathi zokuba sengcupheni okukhulu zihambisana namahora aphakeme kakhulu wethrafikhi nokutheleka kwabantu, ekuseni nantambama ngokuvamile lezi zikhathi zisetshenziswa izigebengu ngenxa yesiphithiphithi nokuphazamiseka ezikubangelayo.
Ngalolu lwazi, uClaro usebenzisa amasu athile okuphepha kulezi zindawo nezikhathi ezibucayi, ngokubambisana neziphathimandla ezihambisanayo, ngenhloso yokunciphisa izehlakalo zokwebiwa kwamaselula kanye nokuqinisekisa ukuthula kwengqondo kwabasebenzisi bethu.
Ukuhlolwa kwezinyathelo zokuphepha zamanje zikaClaro ngokumelene nokwebiwa kwamaselula
Ukuhlaziywa kwezinyathelo zamanje zokuphepha zikaClaro ngokumelene nokwebiwa kwamaselula
Ukuvikeleka kwamadivaysi ethu eselula kubaluleke kakhulu esikhathini sedijithali esiphila kuso. Ngalo mqondo, uClaro usebenzise uchungechunge lwezinyathelo zokuvimbela kanye nokulwa nobugebengu bomakhalekhukhwini, ngaleyo ndlela kuvikelwe amakhasimende abo yokuntshontshwa okungenzeka noma ukulahleka kwamadivayisi akho. Ngezansi ukuhlaziya okuningiliziwe kwezinyathelo zokuphepha eziyinhloko ezithathwe u-Claro kulolu daba:
- Ukukhiya nokuvula isilawuli kude: I-Claro inikeza abasebenzisi bayo ithuba lokuvimba nokuvula ukude omakhalekhukhwini babo uma belahlekelwa noma bentshontshwa. Lokhu kuvimbela abantu besithathu ukuthi bafinyelele ulwazi lomuntu siqu noluyimfihlo olugcinwe ocingweni. Ngewebhusayithi ye-Claro, abasebenzisi bangakwazi ukwenza lezi zinqubo ngokushesha futhi kalula, ngaleyo ndlela baqinisekise ukuphepha kwe idatha yakho.
- Ukulandelela idivayisi: Esinye isilinganiso esibalulekile yikhono lokulandelela indawo yeselula nge-GPS Esimeni sokwebiwa noma sokulahlekelwa, abasebenzisi bangafinyelela inkundla yokulandelela ehlinzekwe nguClaro ukuze bathole idivayisi yakho. Leli thuluzi likuvumela ukuthi wazi indawo ngqo yeselula ngesikhathi sangempela, enikeza ithuba elikhulu lokuyibuyisa noma ukwazisa iziphathimandla ezinekhono mayelana nokuthi ikuphi.
- Khiya nge-IMEI: U-Claro unamandla okuvimba amafoni omakhalekhukhwini abikwe ngokuthi antshontshiwe ngenombolo kamazisi ye-IMEI. Le khodi eyingqayizivele eyabelwe idivayisi ngayinye ivumela i-Claro ukuthi ivimbele ukusetshenziswa kweselula kunethiwekhi yayo kanye kwamanye amanethiwekhi yocingo oluphathwayo, ngaleyo ndlela yenza ukumaketha kwayo kube nzima nokulawula ukufinyelela kulwazi olugcinwe kuyo.
Sengiphetha, u-Claro usebenzise uchungechunge lwezinyathelo zokuphepha eziphumelelayo neziphumelelayo zokulwa nobugebengu bomakhalekhukhwini. Ukukhiya nokuvulwa kwesilawuli kude, ukulandelela idivayisi kanye nokukhiywa kwe-IMEI kuyizibonelo ezicacile zezixazululo inkampani ezinikeza amakhasimende ayo ukuze ivikele imininingwane yawo siqu futhi igweme izimo eziyingozi ezingaba khona. Lezi zinyathelo zibonisa ukuzibophezela kukaClaro ekuvikelekeni kwabasebenzisi bayo kanye nokusesha kwakhe njalo ukuze anikeze isevisi ethembekile neyimfihlo.
Umthelela wezomnotho nemizwa wokwebiwa kwamaselula kubasebenzisi bakaClaro
Ukwebiwa kwamaselula kuye kwafakazela ukuthi kunemiphumela ebalulekile kokubili kwezomnotho nangokomzwelo kubasebenzisi be-Claro.
Ngokwezomnotho, ukwebiwa kwamaselula kusho izindleko ezengeziwe kubasebenzisi kwe Claro. Ukushintsha idivayisi yeselula kungabiza, ikakhulukazi uma kuyimodeli esezingeni eliphezulu. Ngaphezu kwalokho, abasebenzisi abaningi kufanele babhekane nezindleko zokukhansela izinkontileka noma amasevisi ahlotshaniswa nedivayisi eyebiwe. Ukwebiwa kwamaselula kungase futhi kubangele ukulahlekelwa idatha ebalulekile egcinwe kudivayisi, okungase kudinge ukuqasha amasevisi okuthola idatha noma ukuthola amalayisensi ezinhlelo zokusebenza ezintsha.
Ezingeni elingokomzwelo, ukwebiwa kwamaselula kungabangela imizwa yokungakhululeki nokukhathazeka kubasebenzisi be-Claro. Ukulahleka kwedivayisi equkethe ulwazi lomuntu siqu nezithombe kungaba nomthelela omkhulu womzwelo. Ngaphezu kwalokho, umuzwa wokuthi wephuliwe ekusithekeni kwempilo yethu yedijithali ungadala umuzwa wokungavikeleki kanye nokuhlaselwa kobumfihlo bethu. Lokhu kungaholela ekuwohlokeni kokuthenjwa kobuchwepheshe kanye nokwanda kokuqapha ekusetshenzisweni kwamadivaysi eselula.
Izincomo zokuvikela ukuntshontshwa kwamaselula kunethiwekhi ye-Claro
Ukwebiwa kwamaselula kuyinto eqhubekayo namuhla, kodwa kunezinyathelo ongazithatha ukuze uvikele idivayisi yakho kunethiwekhi kaClaro. Nazi izincomo ezibalulekile:
- Gcina idivayisi yakho ibuyekeziwe ngenguqulo yakamuva yesistimu yokusebenza. Izibuyekezo zivame ukuqukatha amapeshi okuvikela angavimbela ukuba sengozini.
- Yenza kusebenze ukukhiya isikrini kumakhalekhukhwini wakho ukuze uqinisekise ukuthi nguwe kuphela ongafinyelela idatha yakho. Sebenzisa iphinikhodi, iphasiwedi noma iphethini eyinkimbinkimbi ukuze uthole ukuphepha okungeziwe.
- Ungabelani ngolwazi lomuntu siqu noma oluyimfihlo ngemilayezo yombhalo, ama-imeyili, noma izingcingo ezingavikelekile. Abakhwabanisi bangasebenzisa lolu lwazi ngezinjongo ezinonya.
Kubalulekile futhi ukuqaphela izinhlelo zokusebenza ozilanda kumakhalekhukhwini wakho. Qiniseka ukuthi uzithola emithonjeni ethembekile, njenge Isitolo Sezinhlelo Zokusebenza kwe Claro. Gwema ukufaka izinhlelo zokusebenza zomsuka ongaziwa njengoba zingaqukatha uhlelo olungayilungele ikhompuyutha olufaka engozini ukuphepha kwedivayisi yakho.
Ukwengeza, yenza kusebenze umsebenzi wendawo kumakhalekhukhwini wakho futhi usebenzise izinsiza zokuphepha ezifana nokuthi "Thola idivayisi yami." Lokhu kuzokuvumela ukuthi uthole futhi uvimbele umakhalekhukhwini wakho uma kwenzeka ukwebiwa noma ukulahlekelwa. Khumbula ukuthi ukuba nekhophi eyisipele yedatha yakho nakho kubalulekile ukuze uvikele imininingwane yakho siqu uma kwenzeka kwebiwa noma ukulahlekelwa.
Ngokulandela lezi zincomo, unganciphisa kakhulu ingozi yokweba. kusuka kuselula yakho kunethiwekhi kaClaro. Khumbula ukuhlala uqaphile futhi uthathe izinyathelo zokuvikela ukuze uvikele idivayisi yakho nedatha yomuntu siqu.
Ukwenziwa kobuchwepheshe obuphambili bokuphepha kwedivayisi kwa-Claro
U-Claro ubelokhu ezibophezele ekuvikelekeni nasekuvikelweni kwamadivayisi amakhasimende akhe. Ngalowo mqondo, sisebenzise ubuchwepheshe obuphambili obuqinisekisa ukuzizwisa okuphephile nokuthembekile kuzo zonke izinkonzo zethu.
Obunye bobuchwepheshe obugqama kakhulu isistimu yokuthola ukungena kokungena (IDS). Lolu hlelo luhlala luqapha umsebenzi kumadivayisi ethu ukuhlonza noma yikuphi ukuziphatha okusolisayo noma ukuzama ukwephulwa kwezokuphepha. I-IDS iyakwazi ukubona izinsongo ezivamile ezifana nokuhlasela kwe-brute force, uhlelo olungayilungele ikhompuyutha kanye nokunqatshelwa kwesevisi, inikeze isivikelo esisebenzayo isikhathi sangempela.
Okunye ukuthuthukiswa okubalulekile ukuqaliswa kokuqinisekiswa kwezinto eziningi (i-MFA) Lesi sixazululo sokuvikela esingeziwe siqinisekisa ukuthi abasebenzisi baqinisekiswa kusetshenziswa izici eziningi, njengamaphasiwedi, izigxivizo zeminwe, noma ukuqinisekiswa kwe-SMS. Lokhu kunciphisa kakhulu ubungozi bokufinyelela okungagunyaziwe kumadivayisi omsebenzisi kanye nolwazi lomuntu siqu. Ukwengeza, senze isibuyekezo esivamile salezi zici ukuze sihlale ngaphambi kwezinsongo zakamuva nokuba sengozini.
Ukukhuthaza imfundo nokuqwashisa mayelana nokwebiwa kwamaselula e-Claro
U-Claro uzibophezele ekukhuthazeni imfundo nokuqwashisa mayelana nokwebiwa kwamaselula, ukuhlinzeka ngolwazi nezinsiza zokusiza abasebenzisi ukuvikela amadivayisi abo. Ngokubona ukubaluleka kwale nkinga, senze uchungechunge lwezinhlelo zokwazisa kanye nokunika amaklayenti ethu amandla.
Okokuqala, sinikeza imihlahlandlela enemininingwane yokuthi ungakuvimbela kanjani ukuntshontshwa kwamaselula nokuthi yini okufanele ukwenze uma ilahleka ihlanganisa izincomo ezisebenzayo, njengokuvula imisebenzi yokukhiya okukude nokusebenzisa amagama ayimfihlo aqinile. Ngaphezu kwalokho, sihlinzeka ngamathiphu okuthi ungahlonza kanjani futhi ugweme izimo eziyingozi, nokuthi kanjani ukubona amadivayisi antshontshiwe noma akhiyiwe.
Ukwengeza, uClaro uhlela izinkulumo zokufundisa ezikoleni nasemiphakathini, ngenhloso yokufundisa abantu abasha kanye nabantu abadala ngezingozi nemiphumela yokwebiwa kwamaselula. Lezi zingxoxo zihlanganisa izihloko ezinjengokubaluleka kokugcina idivayisi ivikelekile, indlela yokuvikela ulwazi lomuntu siqu, kanye nendlela yokubika ukwebiwa kwabaphathi. Ngaphezu kwalokho, sigqamisa ukubaluleka kokuthenga omakhalekhukhwini abasemthethweni kanye nendlela yokuhlonza amadivaysi angekho emthethweni emakethe.
Ukusebenzisana neziphathimandla ukulwa nokuntshontshwa kwamaselula e-Claro
KwaClaro, sizibophezele ekusebenzisaneni eduze neziphathimandla ukulwa nenkinga ekhulayo yokwebiwa kwamaselula. Njengabahlinzeki abaholayo bezinsizakalo zokuxhumana ngocingo, siyakuqonda ukubaluleka kokuqinisekisa ukuphepha kwamakhasimende ethu kanye nomphakathi wonkana. Ngalesi sizathu, sesenze uchungechunge lwezinyathelo zokusiza ukuvimbela kanye nokulwa nalobu bugebengu.
Ithimba lethu lezokuphepha lisebenza nsuku zonke ngokubambisana neziphathimandla zendawo ukuhlonza nokuhlakaza amanethiwekhi obugebengu azinikele ekwebiweni kwamaselula. Ngokushintshana kolwazi kanye nokuxhumana kwemizamo, sikwazile ukwenza ngcono kakhulu ukusebenza kahle ekutholeni nasekuvimbeni amathuluzi antshontshiwe. Lokhu kusivumela ukuthi siqinisekise ukuvikeleka okukhulu kumakhasimende ethu futhi senze ukuthengiswa kabusha okungekho emthethweni kokusebenza kube nzima kakhulu.
Ngaphezu kwalokho, kwa-Claro sigqugquzela ukuqwashisa ngokubaluleka kokuphepha ekusebenziseni omakhalekhukhwini. Ngemikhankaso yezemfundo, sazisa amakhasimende ethu mayelana nezinqubo ezingcono kakhulu zokuvimbela ukuntshontshwa kwamaselula nokuvikela imininingwane yawo siqu. Ezinye zezincomo ezibalulekile zifaka:
- Ngaso sonke isikhathi gcina umakhalekhukhwini wakho ubonakala futhi ugweme ukuwuveza ezindaweni zomphakathi.
- Setha ukukhiya isikrini, amaphasiwedi, kanye/noma ukuqashelwa kwe-biometric ukuze uvimbele ukufinyelela okungagunyaziwe.
- Bhalisa Kurejista kaZwelonke ye-Imei futhi ubike ngokushesha noma yisiphi isigameko sokweba noma sokulahlekelwa.
- Gwema ukulanda izinhlelo zokusebenza noma amafayela emithonjeni engathembekile.
Kwa-Claro, sikholelwa ekubalulekeni kokubambisana kanye nesibopho esihlangene sokulwa nobugebengu bomakhalekhukhwini. Ngokusebenza ndawonye, kokubili namakhasimende kanye neziphathimandla zethu, singaqinisekisa indawo ephephile nevikeleke kakhulu yawo wonke umuntu. Siyohlale sizibophezele ekwenzeni konke okusemandleni ukuvimbela kanye nokulwa nalobu bugebengu, sinikeze amakhasimende ethu ukuthula kwengqondo okubafanele.
Ukuthuthukiswa kwenqubo yokubika ukwebiwa kwamaselula e-Claro
Amacala okwebiwa kwamaselula aya ngokuya eba njalo, yingakho e-Claro senze intuthuko enqubweni yethu yokubika ukuze sinikeze isevisi esebenza kahle nevikelekile kumakhasimende ethu. Ngezansi, sethula ukuthuthuka esikwenzile:
- Isistimu yokubika yesikhathi sangempela: Senze inkundla ye-inthanethi evumela abasebenzisi ukuthi babike ukwebiwa kwamaselula abo ngokushesha. Manje usungakwazi ukufaka imininingwane yesigameko, njengosuku, isikhathi nendawo yokweba, ngokushesha futhi kalula kunoma iyiphi idivayisi enokufinyelela ku-inthanethi.
- Iseluleko esenziwe ngokwezifiso: Siqinise ithimba lethu lesevisi yamakhasimende ukuze likunikeze ukwesekwa okuphelele phakathi nenqubo yokubika. Ochwepheshe bethu bazokuqondisa Igxathu emvakwe gxathu, ikunikeza lonke ulwazi oludingekayo ukuze wenze umbiko ngempumelelo.
- Ukubhaliswa kwe-IMEI kusizindalwazi sikazwelonke: Ukuze kwandiswe amathuba okuthola umakhalekhukhwini wakho, senze uhlelo olubhalisa ngokuzenzakalelayo i-IMEI yocingo lwakho kusizindalwazi sikazwelonke samaselula antshontshiwe. Lokhu kuvumela iziphathimandla ukuthi zisheshe zibone omakhalekhukhwini okubikwe ukuthi bentshontshiwe futhi bathathe izinyathelo ezifanele.
Kwa-Claro sizibophezele ekuphepheni nasekuphileni kahle kwakho, yingakho siqhubeka nokusebenzela ukuthuthukisa inqubo yethu yokubika ukwebiwa kwamaselula. Lokhu kuthuthukiswa kuhlose ukwenza ukubika kube lula futhi kusebenze kahle, okuqinisekisa ukunakwa okufika ngesikhathi kanye nokulandelela okwanele kwecala ngalinye. Ukuthula kwakho kwengqondo kuyinto eza kuqala kithi!
Ukuxhumana nezinye izinkampani zocingo ukulwa nokuntshontshwa kwamaselula ngokubambisana
Ukuxhumana kwamasu nezinye izinkampani zocingo
Siyajabula ukumemezela ukuthi, njengengxenye yohlelo lwethu lokulwa nokwebiwa kwamaselula ngokuphumelelayo, sisungule ukusebenzelana okuseduze nezinkampani zezingcingo ezimbalwa ezihamba phambili embonini. Ngokubambisana nokwabelana ngolwazi, sifuna ukwakha inkundla ebumbene ekulweni nalobu bugebengu, sinikeze ukuvikeleka okukhulu nokuvikeleka kubasebenzisi bethu.
Enye yezinzuzo ezinkulu zalo mfelandawonye wamasu ukwakhiwa kwesizindalwazi okwabelwana ngaso phakathi kwezinkampani zocingo ezibamba iqhaza. Lesi sizindalwazi esimaphakathi sizovumela ukuhlonzwa okusheshayo nokunembile kwamadivayisi antshontshiwe, okuzokwenza ukumaketha kwawo emakethe emnyama kube nzima kakhulu. Ngokunjalo, ngenxa yokubambisana okuhlanganyelwe, kuzosetshenziswa izindlela ezintsha zokuvala ukude amafoni ebiwe, kuvinjwe ukuthi asetshenziswe ngokukhwabanisa.
Ukwengeza, sisebenzela ekumiseni izivumelwano zokuphepha kunethiwekhi yethu, kokubili ezingeni lokuthobela lobuchwepheshe nelokulawula. Ngokuqalisa izinyathelo eziqinile zokuvimbela kanye nokuthuthukisa izinhlelo ezikhona zokuphepha, sithemba ukuthi sizophinde sinciphise izehlakalo zokweba futhi sikhulise ukuvinjelwa kwezigebengu. Lokhu kubambisana nezinye izinkampani zocingo kuphinde kusivumele ukuthi sabelane ngemikhuba engcono kakhulu nesipiliyoni, ngaleyo ndlela sicebise indlela yethu yomhlaba wonke yokuphepha komsebenzisi.
Ukuhlolwa kwemiphumela etholwe ngemva kokuqaliswa kwezinyathelo zokuphepha e-Claro
Lokhu kufakazele ukuthi kuyingxenye ebalulekile ukuqinisekisa ukusebenza okulungile kwezinhlelo kanye nokuvikelwa kolwazi olubalulekile lwenkampani. Amaphuzu alandelayo achaza okutholakele okubalulekile neziphetho ezitholiwe:
- Ukwanda kokutholwa kosongo: Ngemuva kokusetshenziswa kwezinyathelo zokuphepha, ukwanda okukhulu kokutholwa kwezinsongo ze-inthanethi nokuhlaselwa kuye kwabonwa. Lokhu kukhombisa ukusebenza kahle kwezixazululo ezisetshenziswa ekuvikeleni izinhlelo zikaClaro.
- Ukwehliswa kwezikhala zokuphepha: Ukuqaliswa kwezinyathelo zokuphepha kusizile ukuvala izikhala zokuphepha ezikhona ezinhlelweni zikaClaro. Lokhu kuzuzwe ngokuhlonza nokulungisa ubuthakathaka, kanye nokusungula izinqubomgomo nezinqubo zokuphepha ezifanele.
- Impendulo yesigameko esithuthukisiwe: Ngenxa izinyathelo zokuphepha ezisetshenzisiwe, U-Claro uthole ukuthuthuka okukhulu ekhonweni lakhe lokuphendula izehlakalo zokuphepha. Ukuqaliswa kwezinhlelo zokuqapha kanye nokuqeqeshwa kwabasebenzi kuye kwavumela ukutholwa kusenesikhathi kwezehlakalo kanye nesinyathelo esisheshayo nesisebenzayo sokunciphisa umthelela wazo.
Kafushane, ukuphumelela kwezixazululo ezisetshenziswe ekuvikelweni nasekuvikelweni kwezinhlelo zenkampani kubonisiwe. Ukutholwa kwezinsongo, ukuncishiswa kwegebe kwezokuphepha kanye nokwenza ngcono ekuphenduleni izehlakalo ngezinye zezinzuzo ezitholiwe. Le miphumela isekela ukubaluleka kokuthatha izinyathelo zokuphepha eziqinile nezakamuva ukuze kuvikelwe ulwazi nezisetshenziswa zikaClaro.
Ukusebenzisana okuqhubekayo nabasebenzisi ukuthuthukisa ukuphepha kwamadivayisi we-Claro
Kwa-Claro, siyaziqhenya ukumemezela ukubambisana kwethu okuqhubekayo nabasebenzisi ukuthuthukisa ukuphepha kwedivayisi. Ukuzinikela kwethu ukuhlinzeka amakhasimende ethu ngesivikelo esikhulu kakhulu esingakhona, siqinisekisa ukuthi idatha yawo yomuntu siqu kanye nezinto zokusebenza ziphephile ekusongelweni kwe-inthanethi.
Ukufeza lokhu, senze uhlelo lwempendulo eqondile nabasebenzisi bethu. Siyayazisa imibono neziphakamiso zakho njengoba zisisiza ukuthi sihlonze ubungozi obungase bube khona futhi sithuthukise izixazululo ezisebenzayo zokunciphisa noma yiziphi izingozi.
Emzamweni wethu oqhubekayo wokuthuthukisa ukuphepha kwedivayisi, sisungule inqubo yokusebenzisana eduze nochwepheshe be-cybersecurity. Lezi zingcweti zisisiza ukuthi sihlole futhi sihlole amasistimu ethu, siqinisekise ukuthi asesikhathini samanje ngezindinganiso zakamuva zokuphepha nezincomo.
Ukwengeza, senze uhlelo lokufundisa nokuqwashisa ngokuvikeleka ku-inthanethi oluqondiswe kubasebenzisi bethu. Ngemikhankaso yolwazi nokuqeqeshwa, sibanikeza iseluleko esisebenzayo sokuvikela izisetshenziswa zabo, njengokubaluleka kokubuyekeza isofthiwe njalo, ukugwema ukulanda izinhlelo zokusebenza ezingaziwa nokusebenzisa amagama ayimfihlo aqinile.
Imibuzo Nezimpendulo
Umbuzo: Ngingabika kanjani ukweba? kusuka kuselula yami kucacile?
IMP: Ukuze ubike ukwebiwa kweselula yakho yakwa-Claro, kufanele uthinte isevisi yamakhasimende e-Claro ngokushesha ukuze ubike isimo. Inombolo yokuxhumana ithi *611 kumakhalekhukhwini wakho wakwaClaro noma 01-8000-180-611 kunoma iyiphi enye ifoni.
Umbuzo: Yiluphi ulwazi okufanele ngilunikeze uma ngibika ukwebiwa komakhalekhukhwini wami wakwaClaro?
IMPENDULO: Lapho ubika ukwebiwa, kufanele unikeze inombolo yakho yocingo, igama eliphelele, ikheli, kanye ne-IMEI yedivayisi eyebiwe. I-IMEI iyinombolo kamazisi eyingqayizivele ongayithola ngokudayela *#06# kumakhalekhukhwini wakho we-Claro noma ngokubuyekeza i-invoyisi yokuthenga.
Umbuzo: Yiziphi izinyathelo zokuphepha ezithathwayo uma sekubikwe ukwebiwa? yeselula kucacile?
IMP: U-Claro uzovimba ngokushesha i-IMEI yeselula ebikwe njengentshontshiwe kunethiwekhi yayo, okuyivimbela ukuthi isetshenziswe kunoma iyiphi inethiwekhi yeselula ngaphakathi kwe-Colombia. Ngaphezu kwalokho, umsebenzisi uzonikezwa inketho yokuvimba i-SIM khadi ukuvimbela ukusetshenziswa kabi kolayini wocingo oluhlobene.
Q: Impela angakwazi ukungithola eyami ifoni yeselula eyebiwe ngemva kokubikwa?
IMP: Cha, u-Claro akanalo ikhono lokulandelela indawo ngqo yomakhalekhukhwini ngemva kokuba kubikwe ukuthi yebiwe. Kodwa-ke, ukuvinjwa kwe-IMEI ne-SIM khadi kunikeza isendlalelo esengeziwe sokuvikela ukuvikela idatha yakho yomuntu siqu.
Umbuzo: Ngingakwazi yini ukuthola umakhalekhukhwini wami ontshontshiwe ngemva kokufaka umbiko kuClaro?
IMP: Umbiko wokwebiwa owenziwe ku-Claro awuqinisekisi ukutholwa kweselula eyebiwe. Nokho, kubalulekile ukubika ukwebiwa ngokushesha ukuze uvimbele ukusetshenziswa okungagunyaziwe kolayini wakho futhi unciphise ubungozi bokwebiwa kolwazi lomuntu siqu.
Q: Ingabe ikhona indlela yokunxeshezelwa noma ukushintshwa kweselula eyebiwe nguClaro?
IMPENDULO: Yebo asinikezi imbuyiselo noma ukushintshwa kwamaselula antshontshiwe. Kutuswa ukuthi uthathe umshwalense weselula noma uhlole ukuthi idivayisi yakho inewaranti enwetshiwe ehlanganisa amacala okweba.
Umbuzo: Ngingakugwema kanjani ukuntshontshwa kweselula yami yakwaClaro?
IMP: Ezinye izindlela zokuvikela zihlanganisa ukugcina umakhalekhukhwini wakho uphephile ngaso sonke isikhathi, ukusebenzisa amasistimu okukhiya afana namagama ayimfihlo noma ukuqashelwa kwebhayomethrikhi, ukugwema ukushiya kubonakale ezindaweni zomphakathi, kanye nokuqapha lapho wabelana ngolwazi lomuntu siqu noma oluyimfihlo ngocingo.
Umbuzo: Ngingalutholaphi ulwazi olwengeziwe mayelana nombiko wokwebiwa kwamaselula akwa-Claro?
IMP: Ungathola ulwazi olwengeziwe mayelana nokwebiwa kwamaselula ka-Claro ubike kuwebhusayithi esemthethweni ye-Claro Colombia, engxenyeni yesevisi yamakhasimende noma ngokuthintana nesevisi yamakhasimende ngokuqondile kokuthi *611 kusuka kumakhalekhukhwini wakho wakwa-Claro noma u-01 -8000-180-611 kusuka kunoma iyiphi enye ifoni.
Ukuqaphelwa Kokugcina
Kafushane, ukubika ukwebiwa kwamaselula akwa-Claro kuyinqubo ehilela ukulandela uchungechunge lwezinyathelo zokwazisa nokucela ukuvalwa kocingo enkampanini yocingo. Sibuyekeze izici ezibalulekile zale nqubo, kusukela ekubalulekeni kokuba nolwazi oludingekayo ukuze senze umbiko, kuya enqubweni okufanele ilandelwe ukuze uxhumane noClaro futhi ucele ukususwa kwezinto ezebiwe kunethiwekhi. Ukwengeza, sikhulume ngezinzuzo ezingaba khona zokuba nomshwalense weselula ongasiza ezimeni ezifana nalezi. Sithemba ukuthi lo mhlahlandlela ube wusizo kulabo abake baba izisulu zokwebiwa kwamaselula. .
Ngingu-Sebastián Vidal, unjiniyela wekhompyutha ozifelayo ngobuchwepheshe kanye ne-DIY. Ngaphezu kwalokho, ngingumdali we tecnobits.com, lapho ngabelana khona ngezifundo zokwenza ubuchwepheshe bufinyeleleke kakhudlwana futhi buqonde wonke umuntu.