Amalungelo ayisisekelo lapho uthenga ubuchwepheshe ku-inthanethi e-Spain

Ziyini ezakho Ayini amalungelo akho ayisisekelo uma uthenga ubuchwepheshe ku-inthanethi e-Spain? Ukuthenga ubuchwepheshe ku-inthanethi kulula ngendlela emangalisayo, kodwa kudinga ukuqonda okuphelele kweziqinisekiso zakho nezibopho ukuze ugweme izinto ezingalindelekile ezingajabulisi. Njalo ngoMashi 15, kukhunjulwa uSuku Lomhlaba Lwamalungelo Abathengi, okugqamisa ukubaluleka kokuqinisekisa ukuthi amalungelo akho awakhohlwa uma uchofoza "khokha." Endaweni yedijithali, Amalungelo akho aya phambili futhi kufanele ahlonishwe. njengasesitolo somzimba.

E-Spain nase-European Union kunohlaka oluqinile oluvikela labo abathenga ku-inthanethi: ulwazi lwangaphambili oluyimpoqo, izikhathi zokulethwa, ukuhoxa, iziqinisekiso, ukuvikelwa kwedatha, ukuphepha kwenkokhelo (Ngiqinisekisa kanjani ukuthi ukuthenga kwami ​​kuvikelekile?) kanye namashaneli ezikhalazo asebenzayo. Uma wazi ukuthi yini okufanele uyifune nokuthi ungayifuna kanjaniUthenga ngokuthula kwengqondo okwengeziwe, ugwema ukukhwabanisa, futhi unezinketho eziningi zokuxazulula izinkinga ngaphandle kwezinkinga.

Amalungelo abalulekile lapho uthenga ubuchwepheshe ku-inthanethi

Ngaphambi kokukhokha, isitolo kufanele sikhombe ngokucacile ukuthi ubani Inkampani yomthengisi (igama noma igama lebhizinisi, inombolo ye-ID yentela/i-VAT, ikheli, i-imeyili, inombolo yocingo, nolunye ulwazi lokuxhumana). Lolu lwazi luvamise ukuvela eSaziso Sezomthetho noma Endaweni Yomthetho yewebhusayithi futhi luyingxenye yokungafihli okuncane okudingekayo.

Ngaphezu kobunikazi, unelungelo lokuthola ulwazi oluyiqiniso, olucacile noluqondakalayo Mayelana nomkhiqizo noma isevisi: ukucaciswa okubalulekile, intengo yokugcina efaka izintela, izindleko zokuthumela, imigomo yezentengiso, noma yimiphi imikhawulo yokulethwa, kanye nobude besikhathi sokunikezwayo. Lolu lwazi luba yingxenye yenkontileka ngaphandle kwalapho uvumelana ngokusobala ngokuhlukile.

Izindleko eziphelele kufanele zicace kuwe ngesikhathi senqubo yokuthenga: Intengo ihlanganisa i-VAT, izintela nezinkokhelo ezengeziweUmthengisi akakwazi ukungeza amanani amangalisayo ekuphumeni, futhi noma yiziphi izinkokhelo ezengeziwe (isb., ukugoqa izipho, ukulethwa okucacile, noma umshwalense) zidinga imvume ecacile; amabhokisi athikhiwe ngaphambilini awavumelekile.

Uma uqeda ukuthenga ku-inthanethi, inkampani inesibopho sokukuthumelela a ukuqinisekiswa kwenkontileka endaweni ehlala isikhathi eside (i-imeyili, idokhumenti elandekayo noma umyalezo ku-akhawunti yakho), ongakwazi ukuwugcina futhi umqashi angeke akwazi ukuwuguqula ngokuhlanganyela.

Khumbula ukuthi, ngaphandle uma kuvunyelwene ngenye indlela, isitolo kufanele sikulethe i-oda. ngaphandle kokubambezeleka okungadingekile futhi zingakapheli izinsuku ezingama-30 kusukela ngosuku lwenkontileka. Uma bengakwazi ukuhlangabezana nomnqamulajuqu, kufanele bakwazise ukuze unqume ukuthi uyalinda noma uyakhansela futhi ubuyiselwe imali yakho.

Ulwazi lokuqala, izintengo nezinkokhelo: lokho isitolo okufanele sikutshele kona

Ukuthengiswa kwebanga (i-inthanethi, ucingo, ikhathalogi noma ukulethwa kwasekhaya), umdayisi kufanele anikeze ulwazi olwengeziwe ngaphambi kokuthenga, njenge ikheli le-imeyili, inombolo yokubhaliswa kwebhizinisiIsihloko sochwepheshe uma sikhona, inombolo ye-VAT, ubulungu obungaba khona enhlanganweni yobungcweti, izindlela zokuxazulula izingxabano kanye namasevisi atholakalayo ngemva kokuthengisa.

Kufanele futhi ikwazise mayelana imikhawulo yokulethwa (Isibonelo, uma ingathumeli eziqhingini noma emazweni athile). Isizinda esigcina ngo-.es noma .eu asiqinisekisi ukuthi inkampani izinze e-Spain noma e-EU; kuyatuseka ukuthi uqinisekise ikheli langempela kanye nemininingwane yenkampani, futhi ugweme ukuthenga umakhalekhukhwini womgunyathi.

Uma i-oda libandakanya inkokhelo, iwebhusayithi kufanele ivumele inkinobho noma isenzo esicacile esikwenza kucace lokho Ukufaka i-oda kusho isibopho sokukhokhaLokho kucaciswa kuyingxenye yokuvikela emashajini angabonakali.

E-Spain, izinkampani azikwazi ukukudlulisa izindleko. Izimali ezengeziwe zokukhokha ngekhadi idebhithi noma isikweletu. Uma izinkokhiso zisebenza ezindleleni ezithile zokukhokha, azikwazi neze ukweqa izindleko zangempela ezitholwe umthengisi ngokucubungula leyo ndlela.

Uma inkampani ihlinzeka ngosekelo lwefoni lwangemva kokuthengisa, inombolo ayikwazi ukuba inombolo ye-premium rate: Kufanele basebenzise isilinganiso esiyisisekelo. Ngemibuzo noma izikhalazo mayelana nokuthenga kwakho noma izinkontileka, ukugwema izindleko ezengeziwe ezingathetheleleki.

Ukuthumela, ukulethwa kanye nesibopho ngesikhathi sokuthutha

Ngaphandle uma kuvunyelwene ngenye indlela, umthengisi kufanele akulethele umkhiqizo. zingakapheli izinsuku ezingama-30 zekhalenda Kusukela ngesikhathi uvala inkontileka. Uma kukhona ukubambezeleka ngaphandle kwesizathu esizwakalayo futhi ucele ukubuyiselwa imali, ungafuna ukubuyiselwa kwenani elikhokhiwe futhi, uma umthengisi engayibuyiseli imali phakathi nesikhathi esishiwo, ngisho funa kabili inani elikweletwayo emacaleni athile ahlinzekwe ngokomthetho.

Kuze kube yilapho uthola iphakheji, umdayisi unesibopho sanoma yimuphi umonakalo noma ukulahlekelwa. Okusho ukuthi, uma umkhiqizo ufika uphukile noma ungafiki ngenxa yenkinga yokuthumela, inkampani edayisayo iyaphendulaHhayi wena. Bhala isigameko ngezithombe bese usibika ngokushesha okukhulu.

Uma into ingatholakali, inkampani kufanele ikwazise futhi ikubuyisele imali ngaphandle kokubambezeleka okungadingekile. Ukubambezeleka ekubuyiseleni Angase akhiqize imiphumela yezomthetho kanye nelungelo lesinxephezelo, kuye ngecala kanye nemithethonqubo esebenzayo.

Ngokuthenga okuwela imingcele ngaphakathi kwe-EU, hlola ukuthi isitolo siyakunikeza yini [le sevisi/sevisi]. imikhawulo yokuthumela esifundeni sakho. Le mininingwane kufanele iboniswe ngaphambi kokukhokha, kanye nezilinganiso zezindleko nezinsuku zokugcina.

Isiqinisekiso sokuthenga kanye nemibhalo okufanele igcinwe

Uma i-oda selifakiwe, inkampani kufanele ikuthumele ukuqinisekiswa kwenkontileka (nge-imeyili noma ngesiteshi esifanayo). Yigcine, kanye ne-invoyisi, inothi lokulethwa, imigomo nemibandela, nezithombe-skrini ezifanele zokunikezwayo.

Ukugcina amadokhumenti kuyisihluthulelo sokuphatha amawaranti noma izimangalo. Kutuswa ukuyigcina, okungenani, isenzelwa isikhathi sesiqinisekiso somthetho yomkhiqizo. Uma usithinta ngengxoxo, ucingo, noma i-imeyili, sicela ulondoloze izinombolo zokuxhumana nezigameko.

Ngaphambi kokuthenga, thatha isikhashana ufunde imigomo nemibandela evamile kanye nesaziso somthetho. Lokho kufunda okusheshayo kuzokwembula ibuyisela izinqubomgomo, umnqamulajuqu nezindlekofuthi ikuvumela ukuthi uthole izigaba ezingabazekayo. Izinkontileka kufanele zibhalwe ngamagama alula, aqondakalayo futhi ngaphandle kwemibandela engafanele.

Ilungelo lokuhoxa: izinsuku eziyi-14 zokubuya ngaphandle kokunikeza izizathu

Njengomthetho ojwayelekile, unelungelo loku ukuhoxa kwinkontileka zingakapheli izinsuku eziyi-14 zekhalenda Kusukela ngesikhathi uthola umkhiqizo, ngaphandle kokuthi uveze isizathu futhi ngaphandle kwesijeziso. Leli lungelo lisebenza nasezinsizeni ezinikezwe inkontileka ukude, ngamanye ama-nuances mayelana nokuthi isevisi iqala nini.

Uma umthengisi engakwazisi kahle ngelungelo lakho lokuhoxa, umnqamulajuqu unwetshwa kuze kube Izinyanga eziyi-12 ezingeziweNgakho-ke, kuhle ukuthi uhlole isigaba sokubuyisela futhi ugcine ubufakazi bolwazi olunikezwe kuwebhusayithi.

Uma usebenzisa ilungelo lakho lokuhoxa, isitolo kufanele sikubuyisele inani elikhokhiwe, okuhlanganisa nanoma yiziphi izindleko zokuthumela. izindleko zokuqala zokuthumelaZingakapheli izinsuku eziyi-14 kusukela ngosuku okhulume ngalo ngesinqumo sakho. Izindleko zokuthumela ezibuyiswayo ngokuvamile ziyisibopho sakho, ngaphandle uma inkampani isho okuhlukile.

Kukhona okuhlukile lapho ukuhoxa kungavunyelwe. Ngezansi kunohlu lwezimo ezivame kakhulu lapho... Akukho ukubuyiselwa kwemali okwamukelwe ukuhoxiswa.:

• Izinsizakalo sezivele zisetshenziswe ngokugcwele neyakho veza imvume kanye nokuqashelwa kokulahlekelwa ilungelo.
• Izimpahla noma amasevisi amanani azo ancike kuwo ukushintshashintsha kwezimakethe ezingahlobene nomqashi ngesikhathi sokuhoxa.
• Izihloko ezenziwe ngokuvumelana imininingwane yomthengi noma ezenziwe ngokwezifiso ngokucacile.
• Imikhiqizo engakwazi ziwohloka noma ziphelelwe yisikhathi masinyane.
• Izimpahla ezivaliwe azifaneleki ukubuyiselwa ngenxa izizathu zempilo noma inhlanzeko nokuthi zivaliwe.
• Izimpahla, ngokwemvelo yazo, ezinazo ixubene ngokungenakuhlukaniswa nezinye izimpahla ngemva kokulethwa.
• Iziphuzo ezidakayo okwavunyelwana ngazo ngenani lazo ekuthengisweni futhi ngeke zilethwe ngaphambi kwezinsuku ezingama-30, futhi ezabani Inani langempela lincike emakethe.
• Ukuvakasha okuceliwe ukulungiswa okuphuthumayo noma ukulungiswaUma izimpahla ezengeziwe noma amasevisi kunikezwa phakathi nalokho kuvakasha, ukuhoxiswa kuzosebenza ezimpahleni ezengeziwe noma kumasevisi.
• Umsindo oqoshiwe, amavidiyo aqoshiwe noma isofthiwe evaliwe ingavalwa ngemva kokubeletha.
• Iphephandaba lansuku zonke, ukushicilelwa kwephephandaba noma omagazini (ngaphandle kwezikhokhelo).
• Izinkontileka okungenwe kuzo izindali zomphakathi.
• Izinsiza zokuhlala (hhayi izindlu), ukuthuthwa kwempahla, ukuqashwa kwemoto, ukudla noma imisebenzi yokuzilibazisa enedethi ethile noma isikhathi.
• Okuqukethwe kwedijithali akuhlinzekwanga ngendlela ephathekayo uma i ukubulawa sekuqalile ngemvume yakho ecacile nolwazi lokuthi ulahlekelwa ilungelo lokuhoxa.

Isiqinisekiso esisemthethweni nezinketho uma umkhiqizo ungenjengoba kuchaziwe

Uma into inesici, ingasebenzi njengoba kuthenjisiwe, noma ingafani nencazelo, umthetho ukunika ilungelo lokuyishintsha: ukulungisa noma ukushintshwafuthi lapho lokhu kungenzeki noma kungalingani, ukuncishiswa kwentengo noma ukunqanyulwa kwenkontileka.

Ezimpahleni ezithengwe kusukela ngomhlaka-1 Januwari 2022 kuye phambili, isikhathi sesikweletu sokungathobeli iminyaka emithathu kusukela ngedethi yokulethwa. Ngokuqukethwe kwedijithali noma amasevisi, isikhathi esimisiwe si dos añosNgokuthenga okwenziwe ngaphambi kwalolo suku, iwaranti esemthethweni yezimpahla ezintsha yayiyiminyaka emibili. Ezimpahleni ezingamasekeni, kungavunyelwana isikhathi esifushane, kodwa singabi ngaphansi konyaka owodwa.

Kusukela ngo-2022, bekucatshangwa ukuthi ukungahambisani okuvezwe ku- iminyaka emibili yokuqala kusukela ekulethweni kwezimpahla ezazivele zikhona ngaleso sikhathi; endabeni yokuqukethwe kwedijithali noma isevisi ehlinzekwe ngesenzo esisodwa, ukuqagela kuyanwebeka unyaka owodwaEzinkontileka ezedlule, ukuqagela okuvamile kwakuyizinyanga eziyisithupha.

Ukukhanda noma ukushintshwa kufanele kube mahhala, ku-a isikhathi esifanele futhi ngaphandle kokuphazamiseka okukhulu. Ngenkathi inqubo isaqhubeka, izinsuku zokugcina zokubika ukungahambisani ziyamiswa. Uma kungenakwenzeka noma kuwumthwalo owedlulele ukuthi umthengi axhumane nebhizinisi, bangakwazi faka isimangalo ngqo nomkhiqizi.

Iwaranti yezohwebo (ngaphezu kwewaranti esemthethweni) ingase inikezwe umthengisi mahhala noma ithengwe ngokwehlukana. Idokhumenti yakho kufanele isho ilungelo lakho lokuthola iwaranti yamahhala. izinyathelo zomthetho zokulungisa, imininingwane yesiqiniseko, inqubo yokuyisebenzisa, izimpahla noma okuqukethwe esebenza kukho, ubude besikhathi kanye nobubanzi bendawo.

Izingxenye ezisele, izinsiza zangemuva kokuthengisa nokulungisa

Ezimpahleni ezihlala isikhathi eside, umthengi unelungelo lokuthi a isevisi yezobuchwepheshe efanele ukuba khona kwezingxenye ezisele iminyaka eyi-10 ngemuva kokuthi umkhiqizo uyekile ukwenziwa (iminyaka emi-5 yezimpahla ezakhiwe ngaphambi kukaJanuwari 1, 2022), ngokwesibonelo Izilawuli ze-XR nezesekeli.

Ukuze kulungiswe, i-invoyisi kufanele yenziwe intengo yezingxenye ezisele kanye nomsebenziUhlu lwamanani ezingxenye kufanele lutholakale esidlangalaleni. Hlala ucela irisidi lakho noma isiliphu sediphozithi esinosuku, isimo sento, kanye nomsebenzi oceliwe.

Unesikhathi soku unyaka wokuqoqa Izimpahla zishiywe ukuze zilungiswe. Ezintweni ezigcinwe ngaphambi kukaJanuwari 1, 2022, umnqamulajuqu wokuzilanda kwaba iminyaka emithathu. Ukugcina amarisidi kanye nokuxhumana kusiza noma yiziphi izimangalo ezilandelayo.

Kusho ukuthini “ukuvumelana” ezimpahleni nokuqukethwe kwedijithali/izinkonzo?

Umkhiqizo wedijithali noma okuqukethwe/isevisi ihambisana nenkontileka uma ihambisana ne incazelo, uhlobo, ubuningi, izingaIfaka phakathi ukusebenza okuthenjisiwe, ukuhambisana, nokusebenzisana, ngaphezu kwalokho okuvunyelwene ngakho ngokucacile. Iphinde ihlanganise nezindaba zobuchwepheshe ezifanele ezifana Yini i-DRM? nokuthi kungathinta kanjani ukusetshenziswa kokuqukethwe.

Kufanele ilungele ukusetshenziswa okujwayelekile kanye ne ukusetshenziswa okuqondile lokho umthengi akubonisile futhi ibhizinisi liyamukele. Kufanele futhi ilethwe nezinto ezisetshenziswayo, ukupakishwa, neziyalezo umsebenzisi angazilindela ngokuphusile futhi okuvunyelwane ngayo.

Esimeni sokuqukethwe kwedijithali noma amasevisi, umnikazi webhizinisi kufanele awanikeze izibuyekezo ezifanele (kuhlanganise nesibambiso) njengoba kuvunyelwene nanjengoba umthengi angalindela, ukugcina ukufinyeleleka nokuqhubeka emigomeni yenkontileka.

Ikhwalithi, ukuqina, nezinye izici kufanele zilingane nalokho umsebenzisi onengqondo angalindela wezimpahla ezifanayo. Uma kungenjalo, amalungelo akho okulungisa, ukushintshwa, ukwehlisa amanani noma ukuyekiswa ayasebenza.

Ubumfihlo, amakhukhi nokuthenga okuphephile: vikela idatha yakho

Isitolo kufanele sinikeze ulwazi olusobala mayelana kanjani futhi ngani Sicubungula idatha yakho yomuntu siqu, sivikela amalungelo akho okufinyelela, ukulungisa, ukuphikisa, ukusula, namanye amalungelo ngaphansi kwemithetho yokuvikela idatha. Ungabelani ngolwazi olungadingekile ekuthengeni.

Ukusetshenziswa kwamakhukhi noma ezinye izinto zokugcina kudinga ulwazi olucacile futhi, lapho kufanele, imvume Kusuka kumsebenzisi. Buyekeza izinqubomgomo zobumfihlo nekhukhi, futhi ulungiselele okuncamelayo ngomqondo ophusile.

Ukuze uthenge ngokuphepha, hlola ukuthi iwebhusayithi iyayisebenzisa I-HTTPS nesitifiketi esivumelekileQinisekisa ukuthi ulwazi lwezomthetho lutholakala kalula futhi bayazamukela izindlela zokukhokha ezivikelekile (amakhadi aziwayo noma izinkundla). Gwema ukudluliselwa uma ungenazo iziqinisekiso, njengoba ukubuyisela imali uma kwenzeka ukukhwabanisa kunzima kakhulu.

Ukwazi izingozi ezifana ubugebengu bokweba imininingwane ebucayi, ukwebiwa kobunikazi, noma i-ransomware Ikusiza ukuthi ugweme imikhonyovu yedijithali: Qaphela ama-imeyili aphuthumayo acela ulwazi, hlola i-URL, futhi ungalandi amafayela emithonjeni engabazekayo.

Ungakhononda kanjani uma kukhona okungahambi kahle nokuthi ubani ongakusiza

Uma uhlangabezana nenkinga, khomba inkinga bese ubuyekeza inqubomgomo yesitolo. Okokuqala, xhumana nomthengisi ngokusebenzisa iziteshi ezisemthethweni futhi uchaze isimo. ukucaca nobufakazi (izithombe, inombolo ye-oda, ama-imeyili). Gcina yonke iminonjana yokuxhumana.

Uma impendulo ingakugculisi, unokulandelayo onakho: Inkundla ye-ODR yaseYurophu (I-Online Dispute Resolution), ingosi yamahhala yokuphatha izikhalazo zokuthenga ku-inthanethi phakathi kwabathengi namabhizinisi ase-EU. Iwusizo ezingxabanweni eziwela imingcele.

Ungaphinda uthintane ne-European Consumer Center e-Spain ukuze uthole ulwazi ngokuthenga ezinkampanini ezikwamanye amazwe angamalungu. Ezingeni lendawo, imikhandlu yamadolobha kanye nohulumeni bezifunda nabo banezinsiza zabo. amahhovisi olwazi lwabathengi kanye namabhodi okulamula abathengi angalamula noma acubungule izimangalo.

E-Spain, iziphathimandla zabathengi nezinhlangano zabathengi zinikeza izeluleko nezifanekiso zezikhalazo. Uma icala likudinga, funa usizo lwezomthetho okukhethekile ekuhloleni isu elingcono kakhulu.

Izibopho zabathengi: akuwona wonke amalungelo

Umthengi kufanele futhi athobele: khokha inani okuvunyelwene ngalo ngesikhathi esifanele, futhi akhokhe izindleko okuthi, ngaphandle kwalapho kuvunyelwene ngenye indlela, zihambisane naye ngemva kokulethwa (ngokwesibonelo, izindleko zokuthumela imbuyiselo uma zibonisiwe).

Gcina amadokhumenti okwenziwayo ephephile: imigomo nemibandela evamile eyamukelwe, ukuqinisekiswa kwe-odaI-invoyisi, ubufakazi bokukhokha, inothi lokulethwa, kanye nokuxhumana nenkampani. Isithombe-skrini sokunikezwayo singaxazulula imibuzo yesikhathi esizayo.

Sebenzisa izindlela zokukhokha ezivikelekile futhi wenze kusebenze izinyathelo zokuphepha (ukuqinisekisa okuyizinyathelo ezimbili, izikhwama zemali yedijithali, imikhawulo yebhalansi). Le mininingwane yenza wonke umehluko uma kwenzeka a ingxabano ekugcineni noma ukukhwabanisa.

Sicela wazi ukuthi lo mhlahlandlela ngowezinjongo zokwaziswa kuphela. Ukuze uthole ukunemba kwezomthetho, sicela ubheke umthetho wamanje wase-Spain kanye neziqondiso zase-Europe ezilawula i-e-commerce nezivumelwano zebanga. iziqinisekiso nokuqukethwe kwedijithaliUmthetho uyabuyekezwa, futhi kungcono uhlale unolwazi.

Uma usuwazi amalungelo akho, uthenga ngokwesaba okuncane nokuqonda okwengeziwe. Ukuhlonza umdayisi, ukufuna ulwazi oluphelele, ukuqinisekisa ukuthi inkokhelo ivikelekile, ukuqapha izikhathi zokulethwa, ukusebenzisa ilungelo lakho lokuhoxa ekuthengeni lapho kufanele, kanye nokwenza kusebenze iwaranti uma kukhona okungahambi kahle kube yizinyathelo okuthi, lapho zihlanganiswa kahle, Zikuvikela ekuhlukunyezweni nasemaphutheniFuthi uma ukungqubuzana kuqhubeka, iziteshi zokulamula zaseYurophu naseSpain kanye nezimangalo zikhona ukuze zikusize ubuyisele imali noma umkhiqizo obuwulindele.