Cómo Hablar con un Ejecutivo de Movistar

Ezweni eliya ngokuya lixhumeka futhi lisebenzisa imbulunga yonke, ukuxhumana sekuyinto esemqoka empumelelweni yezinkampani nabasebenzisi ngokufanayo. I-Movistar, enye yezinkampani ezihamba phambili zezokuxhumana, nayo injalo. Uma ufuna ukuxazulula noma yimiphi imibuzo noma ukukhathazeka okuhlobene nezinsizakalo zabo, kubalulekile ukwazi ukuthi ungakhuluma kanjani nesikhulu se-Movistar ngempumelelo futhi ngempumelelo. Kulesi sihloko, sizohlola imikhuba engcono kakhulu nezincomo zobuchwepheshe ukuze sisungule ukuxhumana okushelelayo futhi sithole usizo oludingekayo ngesikhathi esifushane ngangokunokwenzeka. Lungela ukuthola ukuthi ungakusebenzisa kanjani ngokugcwele ukusebenzisana kwakho nezingcweti ze-Movistar futhi uxazulule noma yiziphi izinkinga ongabhekana nazo.

1. Imininingwane yokuxhumana ukuze ukhulume nesiphathimandla se-Movistar

Ngezansi, sikunikeza ulwazi futhi sixazulula noma yimiphi imibuzo noma izinkinga ongase ube nazo:

1. Inombolo yocingo: Ungathintana nomphathi we-Movistar ngokushaya ucingo 123456789 kusuka kumakhalekhukhwini wakho. Le nombolo itholakala amahora angu-24 ngosuku, izinsuku ezingu-7 ngesonto, ukuphendula noma yimiphi imibuzo ehlobene nezinkonzo zethu.

2. Ingxoxo eku-inthanethi: Uma ukhetha ukuxhumana ngokubhala, ungakwazi futhi ukufinyelela engxoxweni yethu eku-inthanethi ngewebhusayithi yethu esemthethweni. Ngena www.movistar.com bese ukhetha inketho ethi "Ingxoxo Ebukhoma". Isikhulu esiphezulu sizotholakala ukuze sikusize ngesikhathi sangempela futhi uxazulule izinkathazo zakho.

3. Amanethiwekhi omphakathi: I-Movistar inobukhona obusebenzayo ezinkundleni zokuxhumana ezahlukene njenge-Facebook, Twitter kanye ne-Instagram. Ungasesha ikhasi lethu elisemthethweni futhi usithumele umlayezo oqondile nombuzo wakho. Ithimba lethu lesevisi yamakhasimende lizophendula ngokushesha ngangokunokwenzeka.

2. Izinyathelo zokuxhumana nesiphathimandla se-Movistar

Ukuze uxhumane nomphathi we-Movistar futhi uxazulule noma yiziphi izinkinga ongase ube nazo, landela lezi zinyathelo ezinemininingwane:

• 1. Finyelela ku- iwebhusayithi Isikhulu se-Movistar futhi ubheke isigaba "Thintana".
• 2. Uma usengxenyeni ethi "Xhumana", uzothola izinketho ezahlukene zokuxhumana, njengezinombolo zocingo, ingxoxo ye-inthanethi noma i-imeyili.
• 3. Khetha inketho evumelana kangcono nezidingo zakho nokuncamelayo. Khumbula ukuthi ingxoxo eku-inthanethi ingaba yisinqumo esihle uma ufuna impendulo esheshayo.
• 4. Uma unquma ukuxhumana ngocingo, qiniseka ukuthi unenombolo yekhasimende lakho nanoma yiluphi ulwazi olufanele mayelana nenkinga obhekene nayo esandleni. Lokhu kuzosiza abaphathi ukuthi bakusize ngokuphumelelayo.
• 5. Phakathi nocingo noma ukuxhumana ku-inthanethi, chaza ngokucacile isimo sakho futhi unikeze yonke imininingwane efanele. Lokhu kuzovumela umphathi ukuthi aqonde inkinga yakho futhi akwazi ukukunikeza isisombululo esifanele.
• 6. Uma isikhulu sidinga ukufinyelela ku-akhawunti yakho noma sithathe isinyathelo esithile, landela imiyalelo yabo futhi unikeze ulwazi oludingekayo ngokuphephile.

Khumbula ukuthi inhloso yokuxhumana nomphathi we-Movistar ukuxazulula inkinga yakho ngendlela ephumelela kakhulu ngangokunokwenzeka. Ngokulandela lezi zinyathelo futhi unikeze lonke ulwazi oludingekayo, uzokwandisa amathuba okuthola isisombululo esanelisayo sezidingo zakho.

Hlala ukhumbula ukuthi ukutholakala kwabaphathi kungase kwehluke kuye ngamahora esevisi yamakhasimende e-Movistar, ngakho-ke kuyalulekwa ukuthi uhlole amahora wabo wesevisi ngaphambi kokuxhumana nabo. Ungangabazi ukusebenzisa lezi zinketho zokuxhumana ukuze uxazulule izinkathazo zakho futhi uthole ukwesekwa okudingayo!

3. Amasu asebenzayo wokukhuluma nomphathi we-Movistar

Ukusungula ukuxhumana okuphumelelayo nesiphathimandla se-Movistar, kubalulekile ukulandela amasu athile azokusiza ukuxazulula izinkinga zakho zokuxhumana. indlela ephumelelayo. Lapha sethula izincomo ongazilandela:

1. Prepara la información necesaria: Ngaphambi kokukhuluma nesikhulu se-Movistar, qiniseka ukuthi uqoqa lonke ulwazi olufanele mayelana nombuzo wakho noma inkinga. Lokhu kuhlanganisa imininingwane efana nenombolo yakho yocingo, igama le-akhawunti kanye nanoma imaphi amadokhumenti ahlobene. Ukuba nalolu lwazi esandleni kuzosiza inqubo yokuxhumana futhi kuvumele abaphathi ukuthi baqonde isimo sakho ngokushesha okukhulu.
2. Chaza ngokucacile isimo sakho: Lapho ukhuluma nesiphathimandla, qiniseka ukuthi uveza inkinga yakho noma umbuzo ngokucacile nangokufushane. Gwema ukugijima noma ukusebenzisa amagama obuchwepheshe ayinkimbinkimbi. Esikhundleni salokho, sebenzisa ulimi olulula noluqondile ukuze abaphathi baqonde kahle ukuthi iyini inkinga yakho.
3. Lalela ngenkuthalo: Ngesikhathi sengxoxo nomphathi we-Movistar, kubalulekile ukunaka lokho akutshela kona. Lalela ngentshiseko futhi ubhale amanothi uma kunesidingo. Uma kukhona ongakuqondi, ungangabazi ukubacela ukuthi bakucacisele noma baphinde ulwazi. Gcina isimo sengqondo senhlonipho nenhlonipho ngaso sonke isikhathi, njengoba lokhu kuzokwenza kube lula inqubo yokuxhumana futhi uqinisekise ukuthi inkinga yakho iyaxazululeka. ngempumelelo.

4. Ungakugwema kanjani ukulinda emgqeni lapho ukhuluma nomphathi we-Movistar

Kuhlale kukhungathekisa ukuthi silinde kulayini lapho sidinga ukukhuluma nesikhulu seMovistar. Nokho, akhona amasu ongawasebenzisa ukuze ugweme lokhu kuphazamiseka futhi wonge isikhathi. Lapha sethula izincomo ezithile:

1. Sebenzisa amashaneli edijithali: Esikhundleni sokufona ngocingo, cabanga ukusebenzisa amashaneli edijithali i-Movistar eyenza ukuthi itholakale kuwe. Isibonelo, ungasebenzisa inketho yengxoxo ebukhoma kuwebhusayithi esemthethweni ye-Movistar ukuze uxhumane nomphathi futhi uxazulule imibuzo yakho ngokushesha. Ngaphezu kwalokho, ungasebenzisa futhi imithombo yezokuxhumana inkampani ukuze uthole usizo.

2. Hlola isigaba se-FAQ: Ngaphambi kokuxhumana nomphathi, sincoma ukuthi ubuyekeze isigaba semibuzo evame ukubuzwa kuwebhusayithi ye-Movistar. Lapho ungathola izimpendulo zemibuzo yakho eminingi ngaphandle kokuthi ulinde kulayini. Lesi sigaba ngokuvamile sikhuluma ngezihloko ezifana nenkokhelo, ukufakwa kwezindaba, izinkinga zobuchwepheshe, phakathi kokunye.

3. Organiza tu información: Ngaphambi kokushaya ucingo ku-Movistar, qiniseka ukuthi unalo lonke ulwazi olufanele ukuze usheshise ingxoxo nesiphathimandla. Isibonelo, yiba nenombolo yekhasimende lakho, inombolo yocingo, imininingwane ethile yenkinga obhekene nayo, kanye nanoma yiluphi olunye ulwazi olubalulekile olungadingeka. Lokhu kuzokusiza ukuthi ugweme ukucinga ulwazi ngesikhathi socingo futhi wonge isikhathi.

5. Imibuzo evame ukubuzwa lapho ukhuluma nomphathi we-Movistar

Lapho uzithola ukhuluma nesikhulu se-Movistar, cishe unemibuzo evame ukubuzwa. Lapha sethula eminye yemibuzo evame kakhulu nezimpendulo zayo ukuze ikusize uxazulule noma yimiphi imibuzo ongase ube nayo:

1. Ngingayibheka kanjani ibhalansi yami?
Para verificar tu ibhalansi ku-Movistar, mane ushayele u-*611# kumakhalekhukhwini wakho bese ukhetha okukhethwa kukho ukuze uhlole ibhalansi yakho. Ungakwazi futhi ukulanda uhlelo lweselula lwe-Movistar futhi ufinyelele i-akhawunti yakho ukuze uhlole ibhalansi yakho futhi wenze eminye imisebenzi.

2. Ngingayenza kanjani isebenze noma ngiyivale isevisi eyengeziwe?
Uma ufuna ukuvula noma ukuvala isevisi eyengeziwe kulayini wakho we-Movistar, ungakwenza lokho ngewebhusayithi esemthethweni ye-Movistar noma ngokushayela isikhungo sesevisi yamakhasimende. Isiphathimandla sizokuqondisa ohlelweni futhi sikuchazele izinyathelo okufanele uzilandele ukuze uvule noma uvale isevisi eyengeziwe oyidingayo.

3. Yini okufanele ngiyenze uma nginezinkinga ngoxhumo lwami lwe-inthanethi?
Uma uhlangabezana nezinkinga ngoxhumo lwakho lwe-inthanethi lwe-Movistar, kunezinyathelo ongazithatha ukuze ukuxazulule. Okokuqala, qiniseka ukuthi idivayisi yakho ixhumeke kahle kunethiwekhi ye-Wi-Fi. Uma lokho kungayilungisi inkinga, qala kabusha umzila wakho bese uzama futhi. Uma inkinga iqhubeka, ungashayela isikhungo sesevisi yamakhasimende se-Movistar ukuze uthole usizo lobuchwepheshe futhi uxazulule inkinga ngokushesha okukhulu.

6. Amathiphu okuthola usizo olusheshayo lapho ukhuluma nomphathi we-Movistar

Ukwazi ukuthi ungaluthola kanjani usizo olusheshayo ngokukhuluma nesiphathimandla se-Movistar kungakongela isikhathi futhi ugweme ukukhungatheka. Nawa amanye amathiphu okwenza inqubo ibe lula:

1. Ngaphambi kokushaya ucingo, qiniseka ukuthi unenombolo yakho yocingo, i-ID yekhasimende, nanoma yiluphi ulwazi oluhlobene mayelana nenkinga obhekene nayo. Ukulungiselela le datha kusenesikhathi kusheshisa inqubo yokuhlonza futhi kusiza abaphathi baqonde ngokushesha isimo sakho.
2. Uma unokufinyelela ku-inthanethi, vakashela iwebhusayithi ye-Movistar ukuze uthole izixazululo ezingaba khona noma ulwazi oluhlobene nenkinga yakho. Izikhathi eziningi, okokufundisa, imihlahlandlela, kanye nama-FAQ atholakala kuwebhusayithi angaxazulula inkinga yakho ngaphandle kokudinga ukukhuluma nesiphathimandla.
3. Lapho ukhuluma nesiphathimandla, sichaze ngokucacile isimo sakho futhi ucacise ngenkinga obhekene nayo. Nikeza noma yimiphi imininingwane efanele futhi usebenzise izibonelo ezibambekayo uma kungenzeka. Lokhu kuzosiza abaphathi ukuthi baqonde ngokushesha uhlobo lwenkinga futhi bakunikeze isisombululo esingcono kakhulu.

Khumbula ukuthi ukubekezela kanye nenhlonipho kubalulekile ngesikhathi socingo. Lalela ngokucophelela imiyalelo yesigungu esiphezulu bese ulandela imiyalelo abakunika yona. Uma kunesidingo, bhala noma yiluphi ulwazi olubalulekile, njengezinombolo zamacala noma amagama abaphathi abakusizayo.

Aplicando lawa macebiso, ungathola usizo olusheshayo nolusebenzayo ngokukhuluma nomphathi we-Movistar. Khumbula ukuthi umgomo oyinhloko ukuxazulula inkinga yakho ngokuphumelelayo ngangokunokwenzeka, futhi ukuthintana okuhle kokuqala kuzokusiza ukufeza lokhu.

7. Ungazixazulula kanjani izinkinga zobuchwepheshe lapho ukhuluma nomphathi we-Movistar

Ngezansi izinyathelo zokuxazulula izinkinga zobuchwepheshe lapho ukhuluma nomphathi we-Movistar:

1. Khomba futhi uchaze inkinga: Ngaphambi kokuxhumana nomphathi we-Movistar, kubalulekile ukukhomba ngokucacile futhi uchaze inkinga yezobuchwepheshe obhekene nayo. Lokhu kuzosiza abaphathi ukuthi baqonde isimo futhi banikeze isisombululo esisebenza ngempumelelo. Qiniseka ukuthi unikeza imininingwane ethile, njengezimpawu zenkinga, izisetshenziswa ezihilelekile, nanoma yimiphi imilayezo yamaphutha evelayo.

2. Hlola uxhumo nezilungiselelo: Ngaphambi kokuthatha ukuthi inkinga ihlobene nezinsizakalo ze-Movistar, hlola ukuxhumeka kwe-inthanethi nezilungiselelo zedivayisi yakho. Qiniseka ukuthi idivayisi yakho ixhumeke kahle kunethiwekhi futhi inesignali eqinile. Futhi buyekeza izilungiselelo zedivayisi, njengezilungiselelo zenethiwekhi nezibuyekezo zedivayisi. isistimu esebenzayo, ukuze uqiniseke ukuthi isesikhathini.

3. Landela imiyalelo yesiphathimandla: Uma usuxhumene nomphathi we-Movistar, landela ngokucophelela imiyalelo abakunikeza yona. Ungacelwa ukuthi wenze izivivinyo ezithile noma ulungise kudivayisi yakho noma izilungiselelo. Qiniseka ukuthi ulandela isinyathelo ngasinye ngokuningiliziwe futhi uma unemibuzo, sicela ungangabazi ukubuza. Isiphathimandla sizobe sikhona ukuze sikuqondise ohlelweni futhi sikunikeze isisombululo esingcono kakhulu.

8. Amathuluzi awusizo nezinsiza zokuxhumana nesiphathimandla se-Movistar

Ukuze uxhumane ngokuphumelelayo nesiphathimandla se-Movistar, kuyadingeka ukusebenzisa amathuluzi nezinsiza ezifanele. Ngezansi ezinye izinketho ezizokuvumela ukuthi usungule ukuxhumana okuketshezi futhi uxazulule noma yiziphi izinkinga ongase ube nazo:

• Ingxoxo eku-inthanethi: Sebenzisa ingxoxo ye-inthanethi ye-Movistar ukuze uxhumane ngokuqondile nesikhulu. Leli thuluzi likuvumela ukuthi uxazulule imibuzo, uthole usizo lwezobuchwepheshe futhi ucele ulwazi ngokushesha futhi kalula. Kufanele nje uye kuwebhusayithi ye-Movistar futhi ubheke inketho yokuxoxa nge-inthanethi.
• I-imeyili: Uma ukhetha uhlobo lokuxhumana olusemthethweni, ungathumela i-imeyili ekhelini lesevisi yekhasimende le-Movistar. Qiniseka ukuthi unikeza yonke imininingwane efanele mayelana nombuzo noma inkinga yakho, ukuze isigungu esiphezulu sikunikeze impendulo efanele ngesikhathi esifushane kakhulu.
• Amanethiwekhi omphakathi: Amanethiwekhi omphakathi ayithuluzi elihle kakhulu lokuxhumana ne-Movistar. Angakwazi thumela imiyalezo okuyimfihlo ngokusebenzisa izinkundla ezifana ne-Facebook noma i-Twitter, lapho ithimba elikhethekile lizokusiza futhi lixazulule ukukhathazeka kwakho. Ngaso sonke isikhathi khumbula ukufaka imininingwane enemininingwane mayelana nesimo sakho ukuze usheshise inqubo yesevisi yamakhasimende.

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Ngokungeziwe kulawa mathuluzi, kubalulekile ukukhumbula amathiphu athile okuxhumana okusebenzayo nesiphathimandla se-Movistar. Okokuqala, hlala ucacile futhi ufushane lapho uzwakalisa umbuzo wakho noma inkinga. Nikeza yonke imininingwane edingekayo, kodwa gwema ukuphinda usebenzise noma ukwaziswa okweqile okungase kuthiye ukuqonda kwesikhulu.

Futhi, ungakhohlwa ukuba nesizotha nenhlonipho ekukhulumeni kwakho. Sebenzisa iphimbo elifanele futhi ugweme ukusetshenziswa kolimi oluhlambalazayo. Lokhu kuzosiza ukusungula indawo yengxoxo efanele futhi kube lula ukuxazululwa kwenkinga yakho. Okokugcina, yiba nesineke futhi ulinde impendulo evela kumphathi we-Movistar. Khumbula ukuthi kungase kube nenani eliphezulu lemibuzo nezikhalazo, ngakho-ke inqubo ingase ithathe isikhathi.

9. Usihambisa kanjani isikhalazo noma isicelo kumphathi we-Movistar

Ukuhambisa isikhalazo noma isimangalo kumphathi we-Movistar kungaba inqubo elula uma wazi ukuthi ukwenze kanjani ngendlela efanele. Lapha sikubonisa izinyathelo okufanele uzilandele ukuze uqinisekise ukuthi isikhalazo sakho sisingathwa kahle:

1. Thola inkinga: Ngaphambi kokuthumela isikhalazo sakho, kubalulekile ukuthi ukhombe ngokucacile inkinga obhekene nayo ngamasevisi e-Movistar. Kungaba ukuphazamiseka kwesevisi, izinkokhiso ezingalungile enkokhelweni yakho, ukushoda kwekhava, phakathi kokunye. Uma ucacisa kakhulu lapho uchaza inkinga, abaphathi be-Movistar abangcono bazokwazi ukukusiza.

2. Xhumana ne-Movistar: Uma usuyibonile inkinga, xhumana ne- insizakalo yekhasimende kusuka ku-Movistar. Ungakwenza lokhu ngokushayela inombolo yesevisi yekhasimende noma usebenzisa izinketho zokuxhumana ezitholakala kuwebhusayithi yabo. Qiniseka ukuthi unikeza yonke imininingwane efanele mayelana nesikhalazo sakho ukuze baqonde kahle futhi bahlole isimo sakho.

10. Ungaluthola kanjani ulwazi oluningiliziwe mayelana nezinsizakalo ze-Movistar lapho ukhuluma nesiphathimandla

Uma ufuna ukuthola imininingwane enemininingwane mayelana nezinsizakalo ze-Movistar ngokukhuluma nesiphathimandla, kunezindlela ezimbalwa ongazicabangela. Nansi indlela yokuthola ulwazi oludingayo:

1. Shayela inombolo yesevisi yekhasimende: Ungathintana nesevisi yamakhasimende e-Movistar ngokushayela inombolo yamahhala 123 kusuka kumakhalekhukhwini wakho we-Movistar. Isiphathimandla sizotholakala ukuze sikusize futhi sikunikeze imininingwane enemininingwane ngamasevisi enkampani ewanikezayo.

2. Vakashela iwebhusayithi ye-Movistar: Enye indlela yokuthola imininingwane enemininingwane mayelana nezinsizakalo ze-Movistar iwukuvakashela iwebhusayithi yayo esemthethweni kokuthi www.movistar.com. Kuwebhusayithi uzothola isigaba semibuzo evame ukubuzwa kanye nemihlahlandlela yabasebenzisi equkethe imininingwane enemininingwane ngamasevisi ahlukene. Ukwengeza, ungasebenzisa isici sengxoxo eku-inthanethi ukuze ukhulume ngokuqondile nesikhulu futhi uphendule imibuzo yakho.

3. Iya esitolo se-Movistar: Uma ukhetha ukwelashwa komuntu siqu, ungaya esitolo esiseduze se-Movistar. Lapho uzothola abaphathi abaqeqeshiwe abangakujabulela ukukusiza nganoma yimiphi imibuzo ongase ube nayo futhi bakunikeze imininingwane enemininingwane ngezinsizakalo ezitholakalayo. Ukwengeza, esitolo uzokwazi ukubona imibukiso ebukhoma yezinsizakalo futhi ube nolwazi olusebenzayo ngaphambi kokwenza isinqumo.

11. Ungakuthola kanjani ukwesekwa kwezobuchwepheshe okukhethekile lapho ukhuluma nesiphathimandla se-Movistar

Uma unezinkinga ngesevisi yakho ye-Movistar futhi udinga ukwesekwa okukhethekile, ungakhuluma nesinye sezikhulu zenkampani ukuze uthole usizo. Lapha sizochaza ukuthi kwenziwa kanjani:

1. Thola inkinga: Ngaphambi kokuxhumana nesikhulu se-Movistar, kubalulekile ukuthi ukhombe ngokucacile inkinga obhekene nayo. Lokhu kuzokuvumela ukuthi unikeze ulwazi oludingekayo kuchwepheshe futhi usheshise inqubo yesixazululo.

2. Buyekeza amadokhumenti: Ngaphambi kokucela ukwesekwa kobuchwepheshe, hlola ukuthi akhona yini amadokhumenti noma okokufundisa okutholakalayo kuwebhusayithi ye-Movistar okuhlobene nenkinga obhekene nayo. Izikhathi eziningi, uzokwazi ukuthola izimpendulo zombuzo wakho kule mithombo futhi uxazulule inkinga ngokwakho ngaphandle kwesidingo sokuxhumana nesiphathimandla.

12. Ungayenza kanjani imibuzo noma ucele ulwazi olwengeziwe kumphathi we-Movistar

Uma unemibuzo noma udinga ulwazi olwengeziwe mayelana nezinsizakalo ze-Movistar, ungaxhumana kalula nesinye sezikhulu zethu ukuze uthole usizo lomuntu siqu. Okulandelayo, sizochaza izinyathelo okufanele uzilandele ukuze wenze umbuzo wakho uphumelele:

1. Khomba ishaneli yokuxhumana: Ungasithinta ngamashaneli ahlukene, njengolayini bethu bocingo benkonzo yamakhasimende noma izinkundla zokuxhumana ezisemthethweni. Khetha isiteshi esikufanele kakhulu.

2. Lungiselela imininingwane yakho: Ngaphambi kokwenza uphenyo, qiniseka ukuthi unalo lonke ulwazi olufanele esandleni sakho, njengenombolo yekhasimende lakho, inombolo yocingo nanoma yiluphi olunye ulwazi olungasiza isiphathimandla siqonde isimo sakho.

3. Yakha umbuzo wakho ngokucacile nangokufingqiwe: Uma usuthinte isiphathimandla, chaza imibuzo yakho noma izidingo zakho ngokucacile nangokufushane. Sebenzisa ulimi olulula futhi ugweme izinto zobuchwepheshe ezingadingekile. Lokhu kuzokwenza kube lula ukuqonda futhi kusheshise ukuxazululwa kombuzo wakho.

13. Ungasicela kanjani isibuyekezo noma ukuguqulwa kohlelo lwesevisi lapho ukhuluma nesiphathimandla se-Movistar

Ukuze ucele isibuyekezo noma ukuguqulwa kohlelo lwakho lwesevisi ngokukhuluma nesiphathimandla se-Movistar, landela lezi zinyathelo:

1. Lungiselela imininingwane edingekayo: Ngaphambi kokuxhumana nomphathi we-Movistar, qiniseka ukuthi unolwazi lwe-akhawunti yakho esandleni, njengenombolo yakho yocingo, igama lakho eliphelele, nekheli lakho lokukhokha. Kuyasiza futhi ukwazi izinhlelo zesevisi ezitholakalayo kanye nezinguquko ofuna ukuzenza.

2. Shayela isevisi yamakhasimende ye-Movistar: shayela inombolo yesevisi yamakhasimende ye-Movistar ezweni lakini. Uma usuxhumene nesiphathimandla, chaza ngokucacile isibuyekezo noma ukuguqulwa ofuna ukukwenza ohlelweni lwakho lwesevisi. Nikeza yonke imininingwane edingekayo futhi uqinisekise ukuthi isikhulu sikuqonda kahle.

3. Landela imiyalelo yesiphathimandla: Isiphathimandla se-Movistar sizokuqondisa ngenqubo yokubuyekeza noma yokulungisa uhlelo lwakho lwesevisi. Lalela ngokucophelela yonke imiyalelo kanye nemibuzo isiphathimandla esikubuza yona, njengoba lokhu kuzosiza ukusheshisa inqubo. Uma kunesidingo, hlinzeka ngamadokhumenti nanoma yiluphi olunye ulwazi olwengeziwe olucelwe yisiphathimandla.

14. Ungakusebenzisa kanjani ngokugcwele ukuxhumana nomphathi we-Movistar

Ukuze wenze okungcono kakhulu ukuxhumana nomphathi we-Movistar, kubalulekile ukulandela izinyathelo ezithile futhi ucabangele izincomo ezithile. Lokhu kuzoqinisekisa ukuthi ulwazi oludingekayo kanye nosizo lutholakala ngempumelelo nangempumelelo.

Okokuqala, kubalulekile ukucacisa ngesizathu sokuxhumana. Ngaphambi kokuxhumana nesigungu esiphezulu, kuyancomeka ukuthi ube nemininingwane yombuzo noma inkinga ofisa ukuyixazulula eduze. Lokhu kuzosiza ukusheshisa inqubo futhi kugweme ukungezwani.

Okulandelayo, kufanele uthole isiteshi esifanele ukuze uxhumane nomphathi we-Movistar. Inkampani inikeza izinketho ezahlukene ezifana nezingcingo, izingxoxo ze-inthanethi noma ama-imeyili. Kubalulekile ukukhetha indlela yokuxhumana efanele izidingo zomuntu siqu kanye nalokho akuthandayo. Ngokwesibonelo:

• Ngemibuzo evamile noma ulwazi mayelana nemikhiqizo namasevisi, ungashayela inombolo yesevisi yamakhasimende ye-Movistar. Kuyancomeka ukuthi ube nenombolo yokuxhumana nolwazi lwe-akhawunti esandleni ukuze uthole isevisi esheshayo.
• Uma kuyinkinga ethile yobuchwepheshe, kungenzeka ukuthintana nosekelo lobuchwepheshe be-Movistar ngengxoxo eku-inthanethi. Lokhu kuzovumela ukuxhumana okuqondile kanye nethuba lokuthola imiyalelo Igxathu emvakwe gxathu para solucionar el problema.
• Uma ukhetha ukuxhumana okubhaliwe, ungathumela i-imeyili enemininingwane yombuzo noma inkinga. Kubalulekile ukufaka yonke imininingwane efanele ukuze isikhulu se-Movistar siqonde futhi siphendule ngendlela efanele.

Kafushane, ukwenza okuningi ukuxhumana nesiphathimandla se-Movistar, kubalulekile ukucaca ngesizathu sokubonisana, khetha isiteshi sokuxhumana esifanele futhi unikeze lonke ulwazi oludingekayo. Ngokulandela lezi zinyathelo, uzokwazi ukuthola usizo nolwazi oludingekayo ngendlela ephumelelayo negculisayo.

Kafushane, ukuxhumana kahle nesiphathimandla se-Movistar kungenza umehluko lapho kuxazulula noma iyiphi inkinga noma umbuzo ohlobene namasevisi ezokuxhumana. Ngamathiphu namasu esiwavezile kulesi sihloko, abasebenzisi bazokwazi ukusondela ezingxoxweni ngokuphumelelayo, basebenzise isikhathi nezinsiza ezitholakalayo.

Kubalulekile ukulandela imihlahlandlela yenhlonipho nenhlonipho lapho usebenzisana nesigungu esiphezulu, uveza ngokucacile isizathu sokuxhumana futhi unikeze yonke imininingwane edingekayo ukuze kuqondwe kangcono inkinga. Ngaphezu kwalokho, ukuba nenombolo yekhasimende kanye neminye imininingwane efanele kuzosheshisa inqubo yosizo, okuvumela abaphathi ukuthi bafinyelele ngokushesha ulwazi oludingekayo ukuze banikeze isisombululo esifanele.

Ngokufanayo, sebenzisa ulwazi olutholakala eziteshini zesevisi yamakhasimende ze-Movistar, njengazo amawebhusayithi, izinhlelo zokusebenza zeselula noma amanethiwekhi omphakathi, kungaba usizo kakhulu ukuthola izimpendulo ezisheshayo emibuzweni evamile noma ukwenza izinqubo ngaphandle kokushayela ucingo.

Khumbula ukuthi ukuxhumana okucacile nokunesizotha kuzokwenza kube lula ukuqondana futhi kube nengxenye ekuxazululeni okuphumelelayo kwanoma yikuphi ukukhathazeka noma ukuphazamiseka. Ngokulandela lawa macebiso, abasebenzisi bazokwazi ukusungula uxhumano oluhle kakhulu nolunenzuzo nabaphathi be-Movistar, bakhulise ikhwalithi yesevisi etholiwe futhi baqinisekise okuhlangenwe nakho okwanelisayo emkhakheni wezokuxhumana.