Njengoba ukuxazulula izinkinga umlayezo ku-Telcel? Uma uhlangabezana nobunzima bokuthumela noma ukwamukela imilayezo ngefoni yakho ye-Telcel, ungakhathazeki, usendaweni efanele. Kulesi sihloko, sizokunikeza amathiphu nezisombululo zokuxazulula izinkinga zemiyalezo ngokushesha futhi kalula. Kusukela ekuhloleni uhlelo lwakho lwemiyalezo ukuya ekuqaliseni kabusha idivayisi yakho, sizokuqondisa Igxathu emvakwe gxathu ukuze ukwazi futhi ukujabulela okuhlangenwe nakho kokuthumela imiyalezo ngaphandle kokuhlupheka ku-Telcel yakho. Akusho lutho uma usebenzisa imiyalezo yombhalo izinsiza zendabuko noma zemiyalezo esheshayo, sihlanganise amaqhinga angcono kakhulu okukusiza ukuxazulula noma iyiphi inkinga ongase ube nayo.

- Isinyathelo ngesinyathelo ➡️ Ungazixazulula kanjani izinkinga zemiyalezo ku-Telcel?

Ungazixazulula kanjani izinkinga zemiyalezo ku-Telcel?

• Hlola uxhumano lwakho lwe-inthanethi: Qiniseka ukuthi ifoni yakho ixhunywe kunethiwekhi ezinzile ye-Telcel noma inethiwekhi ethembekile ye-Wi-Fi. Ukuntuleka kokuxhumana kungabangela izinkinga ekuthumeleni nasekutholeni imilayezo.
• Reinicia tu teléfono: Izikhathi eziningi, ukuqalisa kabusha idivayisi yakho kungasiza ukulungisa izinkinga zesikhashana. Vala ifoni yakho, linda imizuzwana embalwa, bese uyivula futhi.
• Comprueba la configuración de mensajes: Hlola ukuthi izilungiselelo zemiyalezo efonini yakho zimiswe ngendlela efanele yini. Qiniseka ukuthi unenombolo yesikhungo semiyalezo efanele nokuthi akukho mingcele noma amabhulokhi ocingweni lwakho.
• Buyekeza uhlelo lokusebenza lokuthumela imiyalezo: Uma usebenzisa uhlelo oluthile lokuthumela imiyalezo esikhundleni sohlelo lwendabuko lwe-Telcel, qiniseka ukuthi luthuthukela enguqulweni yakamuva. Izibuyekezo ngokuvamile zihlanganisa ukuthuthukiswa kokusebenza y corrección de errores.
• Khulula isikhala sokugcina: Si tu dispositivo tiene poco espacio yesitoreji esitholakalayo, kungase kuthinte amandla okuthumela nokwamukela imilayezo. Susa amafayela angadingekile noma udlulise izithombe namavidiyo ekhadini de memoria externa.
• Isheke abathintwayo abavinjiwe: Uma ungatholi imilayezo evela kothile ngokukhethekile, hlola ukuze ubone ukuthi lowo muntu uvinjelwe ohlwini lwakho loxhumana nabo. Uma kunjalo, yivule ukuze uvumele ukuxhumana.
• Xhumana ne- insizakalo yekhasimende de Telcel: Uma ulandele zonke izinyathelo zangaphambilini futhi usenezinkinga ngokuthumela imiyalezo, sincoma ukuthi uxhumane nesevisi yamakhasimende yakwa-Telcel. Bazokwazi ukukunikeza usizo olwengeziwe futhi baxazulule noma yiziphi izinkinga zobuchwepheshe okungenzeka ukuthi uhlangabezana nazo.

Imibuzo Nezimpendulo

Imibuzo nezimpendulo mayelana nokuthi ungazixazulula kanjani izinkinga zemiyalezo kwa-Telcel

1. Kungani ngingakwazi ukuthumela imiyalezo?

Izixazululo ezingaba khona:

1. Qiniseka ukuthi unebhalansi eyanele ku-akhawunti yakho.
2. Reinicia tu dispositivo móvil.
3. Qinisekisa ukuthi imilayezo yombhalo ayivinjwanga ohlelweni lwakho lwesevisi.
4. Hlola ukuthi unayo yini inethiwekhi enhle.
5. Xhumana nesevisi yamakhasimende ye-Telcel ukuze uthole olunye usizo.

2. Ngingayibheka kanjani ibhalansi yomlayezo wami wombhalo?

Izixazululo ezingaba khona:

1. Marca *133# en tu teléfono y presiona la tecla de llamada.
2. Uzothola umlayezo onemininingwane yebhalansi yomlayezo wakho wombhalo.
3. Uma ikhodi engenhla ingasebenzi, ungashayela isevisi yamakhasimende yakwa-Telcel ukuze uthole ibhalansi yomlayezo wakho wombhalo.

3. Yini okufanele ngiyenze uma imilayezo yami ingalethwanga?

Izixazululo ezingaba khona:

1. Qiniseka ukuthi unesignali yenethiwekhi enhle.
2. Hlola ukuthi umamukeli unesikhala esanele yini ebhokisini lakhe lemilayezo.
3. Qinisekisa ukuthi inombolo yocingo yomamukeli ilungile yini.
4. Hlola ukuthi imilayezo ayivinjwanga yini isihlungi sogaxekile somamukeli.
5. Xhumana nesevisi yamakhasimende ye-Telcel uma inkinga iqhubeka.

4. Ngingazisetha kanjani kabusha izilungiselelo zami zemiyalezo ku-Telcel?

Izixazululo ezingaba khona:

1. Vula uhlelo lokusebenza "Imilayezo" kudivayisi yakho yeselula.
2. Finyelela izilungiselelo zohlelo lokusebenza.
3. Bheka inketho ethi "Izilungiselelo" noma "Izilungiselelo zomlayezo".
4. Khetha inketho yokusetha kabusha noma ukuqala kabusha izilungiselelo zemiyalezo.
5. Qinisekisa isenzo bese uqala kabusha idivayisi yakho uma kudingeka.

5. Yini okufanele ngiyenze uma imiyalezo yami iphuzile?

Izixazululo ezingaba khona:

1. Hlola ukuthi unayo yini inethiwekhi enhle.
2. Hlola ukuthi ibhokisi lakho lokungenayo lomlayezo ligcwele yini.
3. Uma usendaweni enokuminyana okuphezulu kwenethiwekhi, linda isikhashana bese uzama futhi ngokuhamba kwesikhathi.
4. Reinicia tu dispositivo móvil.
5. Xhumana nesevisi yamakhasimende ye-Telcel uma inkinga ivela futhi.

6. Yini okufanele ngiyenze uma ngithola imilayezo yombhalo engafuneki noma ogaxekile?

Izixazululo ezingaba khona:

1. Ungaphenduli noma uchofoze izixhumanisi zemiyalezo yombhalo engadingeki.
2. Ziba imilayezo futhi ungabelani ngolwazi lomuntu siqu noma lwezezimali.
3. Ungakwazi ukuvimba inombolo yocingo yomthumeli kuzilungiselelo zohlelo lwakho lokuthumela imiyalezo noma uthinte isevisi yamakhasimende yakwa-Telcel ukuze uthole usizo.

7. Ngingazilungiselela kanjani izaziso zomlayezo ku-Telcel?

Izixazululo ezingaba khona:

1. Vula uhlelo lokusebenza "Imilayezo" kudivayisi yakho yeselula.
2. Finyelela izilungiselelo zohlelo lokusebenza.
3. Bheka inketho ethi "Izaziso" noma "Izilungiselelo zezaziso".
4. Enza ngendlela oyifisayo okuncamelayo kwesaziso ngokwezidingo zakho, njengomsindo, ukudlidliza, noma isibonisi sesikrini.
5. Londoloza izinguquko ezenziwe.

8. Yini okufanele ngiyenze uma imilayezo yami ivinjiwe ku-Telcel?

Izixazululo ezingaba khona:

1. Qiniseka ukuthi awukadluli umkhawulo womlayezo ovunyelwe ohlelweni lwakho noma kubhalansi.
2. Hlola ukuthi isici sokuvimbela umlayezo sivuliwe yini kudivayisi yakho bese usivala uma kunesidingo.
3. Uma inkinga iqhubeka, xhumana nesevisi yamakhasimende yakwa-Telcel ukuze uthole usizo olwengeziwe.

9. Ngingasivula kanjani isiqiniseko sokudiliva semilayezo yami yombhalo?

Izixazululo ezingaba khona:

1. Vula uhlelo lokusebenza "Imilayezo" kudivayisi yakho yeselula.
2. Finyelela izilungiselelo zohlelo lokusebenza.
3. Bheka inketho ethi "Izilungiselelo zemiyalezo" noma "Izilungiselelo ezengeziwe".
4. Sebenzisa inketho "yokuqinisekisa ukulethwa" noma "Cela umbiko wokulethwa".
5. Londoloza izinguquko ezenziwe.

10. Yini okufanele ngiyenze uma ngingakwazi ukuthola imilayezo ye-multimedia (MMS)?

Izixazululo ezingaba khona:

1. Asegúrate de tener una conexión a internet activa y estable.
2. Qinisekisa ukuthi ukucushwa yedivayisi yakho iselula inikwe amandla ukuze yamukele i-MMS.
3. Hlola ukuthi unesikhala esanele sokulondoloza yini kudivayisi yakho ukuze uthole imilayezo ye-multimedia.
4. Uma inkinga iqhubeka, xhumana nesevisi yamakhasimende yakwa-Telcel ukuze uthole usizo.