Ungayakha kanjani uhlelo lokuphendula ngezwi olusebenzisanayo (i-IVR) ku-BlueJeans?

ISINGENISO

Ukuthuthukiswa kobuchwepheshe bezwi obusebenzisanayo kuguqule indlela izinkampani ezihlobana ngayo kanye nokuhlinzeka ngezinsizakalo kuyo amakhasimende abo. Isistimu yokuphendula ngezwi, okwaziwa nangokuthi i-IVR, ivumela izinhlangano ukuthi zenze isevisi yamakhasimende ngokuzenzakalelayo ngokusebenzisana ngocingo, inikeze indlela ephumelelayo nephumelelayo yokuphatha imibuzo nezicelo.

Kulesi sihloko, sizohlola indlela yokudala isistimu yokuphendula ngezwi usebenzisa i-BlueJeans, inkundla yokuxhumana esekelwe efwini. Sizofunda izisekelo ezidingekayo zobuchwepheshe kanye nemikhuba engcono kakhulu yokusebenzisa i-IVR nge-BlueJeans, okukuvumela ukuthi uthuthukise ulwazi lwamakhasimende futhi uthuthukise ukusebenza kahle kwebhizinisi lakho. Ake siqale!

1. Isingeniso se-Interactive Voice Response (IVR) Systems ku-BlueJeans

Amasistimu we-Interactive Voice Response (IVR) ku-BlueJeans ayithuluzi elibalulekile elivumela abasebenzisi ukuthi bahlanganyele nohlelo ngemiyalo yezwi. Lokhu kusebenza kuwusizo ikakhulukazi ezimeni lapho abasebenzisi bengakwazi ukusebenzisa izandla zabo ukusebenzisa isistimu noma lapho kudingeka impendulo esheshayo.

Ukuze uqale ukusebenzisa amasistimu e-IVR ku-BlueJeans, udinga ukufinyelela inkundla bese ukhetha inketho yokumisa yesistimu yokuphendula yezwi esebenzisanayo. Uma usukule ngxenye, ungacacisa imiyalo yezwi ezosetshenziselwa ukwenza izenzo ezihlukile, njengokuhlela umhlangano, ukujoyina ikholi, noma ukwethula isethulo.

Kubalulekile ukukhumbula izinto ezimbalwa ezibalulekile lapho usetha izinhlelo ze-IVR kumaBlueJeans. Okokuqala, kuyadingeka ukuchaza ngokucacile imiyalo yezwi okufanele isetshenziswe, ukuqinisekisa ukuthi kulula ukuyikhumbula nokuphimisa. kubasebenzisi. Ukwengeza, izinketho ezengeziwe zokuphepha, njengomushwana wokungena, zingasethwa ukuze kuqinisekiswe ukuthi abasebenzisi abagunyaziwe kuphela abakwazi ukufinyelela isistimu. Ekugcineni, i-BlueJeans inikezela ngemibhalo ebanzi nezinsiza zokusekela ukusiza abasebenzisi ukuthi balungiselele ngempumelelo futhi basebenzise izinhlelo ze-IVR.

Ngamafuphi, izinhlelo zokuphendula ngezwi ezisebenzisanayo ku-BlueJeans ziyisici esibalulekile esivumela abasebenzisi ukuthi bahlanganyele nesistimu ngokusebenzisa imiyalo yezwi. Ukumisa kahle nokuqonda izinketho ezitholakalayo kuyisihluthulelo sokuthola okuningi kulo msebenzi. Ngesiqondiso esicacile nezinsiza ezisekelayo, i-BlueJeans yenza kube lula ukusetha nokusebenzisa amasistimu e-IVR ukuze kuthuthukiswe ulwazi lomsebenzisi.

2. Izinzuzo zokuqalisa uhlelo lokuphendula ngezwi (IVR) ku-BlueJeans

Ukusebenzisa uhlelo lwe-interactive voice response (IVR) ku-BlueJeans kunikeza izinzuzo ezimbalwa zokuthuthukisa ulwazi lomsebenzisi nokuthuthukisa ukuxhumana kwenhlangano kwangaphakathi nangaphandle.

1. Ukusebenza kahle okukhulu kwezokuxhumana: Ngokuhlanganisa i-IVR ku-BlueJeans, isevisi yamakhasimende nezinqubo zokuphatha ikholi ziyalungiswa. Abasebenzisi bazokwazi ukufinyelela kulwazi oluthile noma benze imisebenzi ngaphandle kokudinga ukuxhumana ngqo ne-ejenti. Lokhu kunciphisa isikhathi sokulinda futhi kuthuthukisa ukusebenza kahle kwezinsiza zenhlangano.

2. Ukwenza kube ngokwakho ukusebenzisana: Uhlelo lwe-IVR lukuvumela ukuthi wenze ukusebenzelana kube ngokwakho nabasebenzisi, uvumelane nezidingo zabo kanye nezintandokazi zabo. Ingalungiselelwa ukunikeza izinketho ezithile zemenyu, inikeze ulwazi olufanele, noma izingcingo zomzila eziya eminyangweni ekhethekile noma ama-ejenti. Lokhu kuqinisekisa umuzwa owuketshezi owengeziwe oguqulelwe kumsebenzisi ngamunye.

3. Ukukhiqiza okuthuthukisiwe: Ukuqaliswa kwe-IVR ku-BlueJeans kusiza ukuthuthukisa ukukhiqiza kwamaqembu omsebenzi. Ama-ejenti angachitha isikhathi esiningi emisebenzini eyinkimbinkimbi nemibuzo, kuyilapho isistimu ezenzakalelayo iphatha izicelo ezilula. Ngaphezu kwalokho, isistimu irekhoda futhi ihlaziye ukusebenzisana, inikeze idatha ewusizo ukuthuthukisa izinqubo nokwenza izinqumo.

Kafushane, ukufaka uhlelo lwe-interactive voice response (IVR) ku-BlueJeans kunikeza izinzuzo ezifana nokusebenza kahle okukhulu kwezokuxhumana, ukwenza kube ngokwakho ukusebenzisana, kanye nokukhiqiza okuthuthukisiwe. Lesi sixazululo esizenzakalelayo silula isevisi yamakhasimende futhi senza ukuphathwa kwezingcingo kube lula, okuvumela ama-agent ukuthi agxile emibuzweni eyinkimbinkimbi. Ungaphuthelwa ithuba lokusebenzisa uhlelo lwe-IVR eBlueJeans futhi uthuthukise ibhizinisi lakho!

3. Isinyathelo ngesinyathelo: Ungayisetha kanjani i-Interactive Voice Response (IVR) ku-BlueJeans

1. Ngena ngemvume ku-akhawunti yakho ye-BlueJeans bese uya engxenyeni ethi "Izilungiselelo".
2. Esigabeni esithi “Ukuphathwa Kwezingcingo”, khetha “I-Interactive Voice Response (IVR)”.
3. Ukuze uqale ukusetha isistimu yakho ye-IVR, chofoza inkinobho ethi "IVR Entsha".

Uma usungaphakathi kokucushwa kwe-IVR, ungachaza izinyathelo ezihlukene ezizolandelwa kumakholi angenayo. Esinyathelweni ngasinye, ungakhetha phakathi kwezenzo ezahlukahlukene okufanele zenziwe, njengokudlala umlayezo orekhodiwe, ukudlulisela ikholi komunye umsebenzisi, noma ukunikeza ofonayo inketho yokufaka inombolo ethile yesandiso.

Kubalulekile ukuqaphela ukuthi ungamisa ama-IVR amaningi kuye ngezidingo zakho. Isibonelo, ungaba ne-IVR eyodwa yamahora ebhizinisi futhi enye ngemva kwamahora, noma ungakha ama-IVR ahlukene eminyango ehlukene enkampanini yakho.

Uma usuqedile ukusetha isistimu yakho ye-IVR, ungakhohlwa ukulondoloza izinguquko ozenzile. Manje usungakwazi ukunikeza abafonayo ulwazi oluthe xaxa futhi olusebenza kahle ngokubaqondisa kalula kunketho noma kumuntu abamfunayo ngohlelo lwakho lokuphendula lwezwi olusebenzisanayo ku-BlueJeans.

4. Ukukhethwa nokucushwa kwemiyalelo yezwi ku-BlueJeans IVR

Lena inqubo ebalulekile yokuqinisekisa ukuzizwisa okushelelayo futhi okuphumelelayo uma usebenzisa lesi sici. Ngemiyalo yezwi, abasebenzisi bangakwazi ukulawula imisebenzi ehlukahlukene ye-BlueJeans njengokuhlela umhlangano, ukuphathwa kwabahlanganyeli, nokulawulwa komsindo nevidiyo.

Ukuze ukhethe futhi ulungiselele imiyalo yezwi ku-BlueJeans IVR, landela lezi zinyathelo:

1. Ngena ngemvume ku-akhawunti yakho ye-BlueJeans bese uya engxenyeni ethi "Izilungiselelo".
2. Khetha "Imiyalo Yezwi" kumenyu yezinketho.
3. Manje ungenza ngendlela oyifisayo imiyalo yezwi ngokuvumelana nezintandokazi zakho. Ungabela amagama angukhiye athile kumyalo ngamunye futhi uchaze izenzo ezihambisanayo. Isibonelo, ungasetha "Umhlangano Wokuhlela" njengegama elingukhiye ukuze uqale inqubo yokuhlela umhlangano.

Kubalulekile ukugcina imikhuba ehamba phambili engqondweni lapho ukhetha futhi ulungisa imiyalo yezwi ku-BlueJeans IVR. Okokuqala, zama ukukhetha amagama angukhiye okulula ukuthi abasebenzisi bawakhumbule futhi bawaphimisele. Futhi, cabangela ukunikeza imiyalo ehlukene yemisebenzi efanayo, njengokuthi “Kukhamera” kanye “Nekhamera Evaliwe,” ukuze unikeze izinketho ezengeziwe kubasebenzisi. Okokugcina, hlola imiyalo ngemva kokuyilungisa ukuze uqiniseke ukuthi isebenza kahle futhi wenze izinguquko uma kunesidingo.

5. Ukuhlanganiswa kweBlueJeans IVR nezinye izinhlelo zokuxhumana

Kungaba inqubo enenzuzo kakhulu yokuthuthukisa ukukhiqiza nokusebenza kahle enkampanini. Ngalokhu kuhlanganiswa, kungenzeka ukuhlanganisa zonke iziteshi zokuxhumana endaweni eyodwa, okwenza kube lula ukuphatha nokulandelela ukusebenzisana kwamakhasimende. ngesikhathi sangempela. Isibonelo, i-BlueJeans IVR ingahlanganiswa nefoni, i-imeyili, ingxoxo ebukhoma kanye amanethiwekhi omphakathi.

Kunezindlela ezahlukene zokwenza lokhu kuhlanganiswa, kuya ngezinhlelo zokuxhumana ofuna ukuzixhuma neBlueJeans IVR. Inketho evamile ukusebenzisa i-API (I-Application Programming Interface) ukuvumela ukuxhumana phakathi izinhlelo ezahlukene. Isibonelo, i-BlueJeans IVR API ingasetshenziswa ukuxhuma inkundla nezinhlelo zocingo ze-IP ezifana ne-Avaya, Cisco noma Asterisk. Lokhu kuvumela ukuzenzela kwezingcingo ezingenayo neziphumayo, kanye nokulandelela ukusebenzisana kwamakhasimende.

Enye inketho ukusebenzisa amathuluzi ezinkampani zangaphandle asiza i-. Lawa mathuluzi ngokuvamile anikeza isixhumi esibonakalayo esinembile nesisebenziseka kalula, esikuvumela ukuthi ulungiselele ukuhlanganisa ngokushesha futhi kalula. Amanye alawa mathuluzi anikeza ukusebenza okwengeziwe, okufana nokurekhoda ikholi nokulotshwa, ukuhlonza ikholi engenayo, nokubikwa kokuhlaziya. Ukwengeza, ungathola okokufundisa nezibonelo ku-inthanethi ezinikeza isiqondiso. Igxathu emvakwe gxathu ukwenza ukuhlanganisa ngempumelelo.

6. Ukwenza ngendlela oyifisayo Uhlelo lwe-Interactive Voice Response (IVR) ku-BlueJeans

Uhlelo lwe-interactive voice response (IVR) ku-BlueJeans lungenziwa ngezifiso izidingo ezithile zenkampani ngayinye noma umsebenzisi. Ukwenza kube ngokwakho i-IVR kuthuthukisa ukuzizwisa komsebenzisi ngokunikeza izinketho ezicacile nezifanelekile, kanye nezinye izinketho zomzila uma kwenzeka umsebenzisi edinga ukukhuluma nommeleli. insizakalo yekhasimende. Ngezansi kukhona izinyathelo zokwenza ngendlela oyifisayo isistimu yokuphendula ngezwi e-BlueJeans.

1. Finyelela izilungiselelo ze-IVR: Ngena ngemvume ku-akhawunti yakho ye-BlueJeans bese uya kuphaneli yokulawula yokulawula. Ukusuka lapho, khetha "Izilungiselelo ze-IVR" kumenyu yezilungiselelo.

2. Dala Isihlahla Semenyu: I-BlueJeans ikuvumela ukuthi udale isihlahla semenyu yangokwezifiso ukuze uqondise abasebenzisi ngezinketho ezihlukene ze-IVR. Ungangeza amaleveli amaningi wamamenyu namamenyu amancane njengoba kudingeka. Sebenzisa ithuluzi elinikezwe i-BlueJeans ukuze wengeze izinketho zemenyu, urekhode imilayezo yokwamukela, futhi ulungiselele izenzo ongazithatha lapho ukhetha inketho ethile.

3. Hlola I-IVR Yangokwezifiso: Uma usudale ukusethwa kwakho kwe-IVR yangokwezifiso, kubalulekile ukwenza ukuhlola okubanzi ukuze uqiniseke ukuthi yonke into isebenza kahle. Shayela inombolo yokuhlola enikezwe i-BlueJeans futhi uzulazule kuzo zonke izinketho ze-IVR ukuze uqinisekise ukuthi amakholi ahanjiswe ngendlela efanele, imilayezo yokwamukela nezinketho zemenyu zadlalwa, futhi izenzo ezikhethiwe zenziwa.

Khumbula ukuthi inqubo eqhubekayo. Njengoba ibhizinisi lakho noma izidingo zishintsha, kungase kudingeke ulungise futhi uthuthukise ukusethwa kwe-IVR yakho ukuze uqinisekise ukwaneliseka kwamakhasimende futhi wandise ukusebenza kahle kwezingcingo.

7. Imikhuba engcono kakhulu yokuthuthukisa ukuzizwisa komsebenzisi ku-BlueJeans IVR

Ukuze uthuthukise ulwazi lomsebenzisi ku-BlueJeans IVR, kubalulekile ukulandela izinqubo ezihamba phambili ezizoqinisekisa inqubo eshelelayo nephumelelayo. Nawa amanye amathiphu angakusiza ukuthi uthuthukise ikhwalithi yokusebenzisana komsebenzisi nohlelo lwe-BlueJeans Interactive Voice Response (IVR):

1. Yenza kube lula izinketho zemenyu: Qiniseka ukuthi imenyu yezinketho icacile futhi imfushane. Gwema ukulayisha ngokweqile umsebenzisi ngezinketho eziningi futhi wehlise inani lamaleveli kumenyu. Beka phambili izinketho ezibaluleke kakhulu.
2. Sebenzisa imishwana ecacile: Ama-voiceovers nemilayezo erekhodiwe edlalwa ku-IVR kumele icace, ibe mfushane futhi kube lula ukuyiqonda. Gwema ukusebenzisa ubuchwepheshe noma imishwana engaqondakali engase ibangele ukudideka kumsebenzisi. Gcina ulimi lulula futhi luqondile.
3. Nciphisa isikhathi sokulinda: Isikhathi sokulinda singabakhungathekisa abasebenzisi, ngakho-ke kubalulekile ukusinciphisa ngangokunokwenzeka. Sebenzisa amasu okwenza izikhathi zokuphendula zisheshe ngangokunokwenzeka, njengokuthuthukisa umzila wezingcingo noma ukunikeza izinketho zokuzisiza ezizenzakalelayo.

8. Ukuxazulula izinkinga ezivamile uma usebenzisa uhlelo lokuphendula ngezwi (IVR) ku-BlueJeans

Inkinga 1: Ukungakwazi ukuthola izingcingo ezingenayo ku-BlueJeans IVR

Uma uhlangabezana nobunzima bokuthola izingcingo ezingenayo ku-BlueJeans IVR, kunezixazululo ezimbalwa ongazizama. Okokuqala, qiniseka ukuthi izilungiselelo zakho zenombolo yefoni engenayo zilungile. Qinisekisa ukuthi izinombolo zinikezwe ngokulungile kuma-akhawunti akho nokuthi ayikho imikhawulo esebenzayo noma amabhulokhi avimbela ukuthi amakholi angamukelwa.

Esinye isisombululo esingaba khona ukuhlola izinkinga zokuxhuma. Qiniseka ukuthi uxhumano lwakho lwe-inthanethi luzinzile futhi izimbobo ezidingekayo zivuliwe ku-firewall noma irutha yakho. Futhi, hlola ukuthi ingabe i-BlueJeans IVR imiswe ngendlela efanele kusistimu yakho futhi uma imizila engenayo ucingo isethwe ngendlela efanele. Futhi hlola ukuthi izinombolo zefoni ezingenayo zinemizila efanele yini ukuze ufinyelele ku-IVR.

Inkinga 2: Ubunzima bokwenza ngokwezifiso imilayezo yokwamukela nezinketho ku-BlueJeans IVR

Kwesinye isikhathi ungahlangabezana nezinkinga lapho uzama ukwenza ngendlela oyifisayo imilayezo yokwamukela nezinketho ku-BlueJeans IVR. Ukuze uxazulule lokhu, qiniseka ukuthi uzilandele kahle izinyathelo zokusetha ezinikezwe yi-BlueJeans. Zijwayeze nezinketho zokumisa ezitholakalayo ukuze wenze imilayezo namamenyu ngokwezifiso, futhi uhlole ukuthi zonke izinguquko ezenziwe zilondolozwe ngendlela efanele yini.

Uma uqhubeka nokuba nobunzima, kunconywa ukuthi uhlole imibhalo ehlinzekwe yi-BlueJeans ukuze uthole izibonelo nemihlahlandlela yesinyathelo nesinyathelo yokuthi ungayenza kanjani ngokwezifiso imilayezo yokwamukela kanye nezinketho. Ungaphinda uthinte ukwesekwa kwamaBlueJeans ukuze uthole usizo olwengeziwe futhi uxazulule noma yiziphi izinkinga ohlangabezana nazo lapho wenza ngendlela oyifisayo i-IVR yakho.

Udaba 3: Ukusebenza kwe-IVR ekhawulelwe ku-BlueJeans

Uma kwenzeka uthola ukuthi ukusebenza kwe-IVR ku-BlueJeans kunomkhawulo futhi akuhlangabezani nezidingo zakho ezithile, kunezinye izixazululo ongazicabangela. Enye inketho ukuhlola ezinye izinkundla noma abahlinzeki abanikeza ukuguquguquka okukhulu nokwenza ngokwezifiso ku-IVR yakho. Cwaninga izici nezintengo zezinketho ezahlukene ukuze uthole leyo evumelana kangcono nezidingo zakho.

Esinye isisombululo ukusebenzisa ama-API noma izixazululo zezinkampani zangaphandle ezingahlanganisa ne-BlueJeans ukwengeza ukusebenza okwengeziwe ku-IVR. Bheka imibhalo nezinsiza ezitholakala ku-inthanethi ukuze ufunde mayelana nezisombululo ezingaba khona nokuthi ungazisebenzisa kanjani ohlelweni lwakho.

9. Ukucatshangelwa Kwezokuphepha Lapho Usebenzisa Uhlelo Lwempendulo Yezwi Esebenzisanayo (IVR) ku-BlueJeans

Lapho usebenzisa isistimu ye-interactive voice response (IVR) ku-BlueJeans, kubaluleke kakhulu ukucabangela ukucatshangelwa kokuvikeleka okumbalwa ukuze kuvikelwe ulwazi olubucayi nokuqinisekisa ubuqotho besistimu. Ngezansi eminye imihlahlandlela okufanele uyilandele:

1. Ukuqinisekiswa komsebenzisi: Kubalulekile ukusebenzisa indlela yokuqinisekisa eqinile yokuqinisekisa ukuthi abasebenzisi abagunyaziwe kuphela abakwazi ukufinyelela kusistimu ye-IVR. Kunconywa ukusebenzisa ukufakazela ubuqiniso izici ezimbili ukwengeza ungqimba olwengeziwe lokuphepha.

2. Ukubethela idatha: Ukuze kuvikelwe ubumfihlo bedatha edluliselwa ngohlelo lwe-IVR, kuyadingeka ukusebenzisa ukubethela ngasemaphethelweni. Lokhu kuzovimbela idatha ukuthi ingavinjwa noma isuswe ukubethela izinkampani zangaphandle ezingagunyaziwe.

3. Ukuqapha umsebenzi: Kubalulekile ukusebenzisa isistimu yokuqapha eqhubekayo ukuze kutholwe noma yimuphi umsebenzi osolisayo noma ukuzama ukungena ohlelweni lwe-IVR. Ukwengeza, irekhodi elinemininingwane yakho konke ukusebenzisana kanye nokuthengiselana okwenziwe kufanele kugcinwe ukuze kube lula ukucwaningwa kwamabhuku kanye nophenyo uma kwenzeka kuba nezigameko zokuphepha.

10. Ukulandelela Idatha Nokuhlaziywa ku-BlueJeans IVR ukuze Kuthuthukiswe Ukusebenza kahle

Ukulandelela idatha nokuhlaziya ku-BlueJeans IVR iyithuluzi elibalulekile lokuthuthukisa ukusebenza kahle emihlanganweni yakho ebonakalayo. Ngalokhu kusebenza, uzokwazi ukuthola imininingwane enemininingwane mayelana nokusebenza nokusebenzisana kwabahlanganyeli phakathi nezingcingo.

Ukuze uqale ukusebenzisa lokhu kusebenza, qiniseka ukuthi unenguqulo yakamuva ye-BlueJeans IVR efakwe kudivayisi yakho. Uma usocingweni, yiya kuthebhu ethi “Analytics” kusixhumi esibonakalayo seBlueJeans. Lapha uzothola izinketho ezihlukahlukene zokuhlunga nokubuka idatha efanele.

Amanye amamethrikhi ozokwazi ukuwahlaziya ku-BlueJeans IVR afaka ubude besikhathi socingo, inombolo yabahlanganyeli, imibuzo evame ukubuzwa ababambiqhaza, kanye nekhwalithi yomsindo nevidiyo. Le datha izokuvumela ukuthi ubone izindawo ezingaba ngcono futhi wenze izinqumo ezinolwazi ukuze ulungiselele imihlangano yakho ebonakalayo.

11. Ukuhlanganiswa kwe-BlueJeans IVR ne-CRM noma amanye amathuluzi okuphatha ibhizinisi

Ukuze uhlanganise i-BlueJeans IVR ne-CRM noma amanye amathuluzi okuphatha ibhizinisi, udinga ukulandela izinyathelo ezimbalwa ezibalulekile. Ngezansi isifundo sesinyathelo nesinyathelo sokuxazulula le nkinga:

1. Cwaninga izinketho ezitholakalayo zokuhlanganisa: Ngaphambi kokuthi uqale, kubalulekile ukucwaninga izinketho zokuhlanganisa ezitholakalayo ze-BlueJeans IVR kanye ne-CRM yakho noma ithuluzi lokuphatha ibhizinisi. Hlola amadokhumenti omhlinzeki we-BlueJeans IVR futhi ubone ukuthi akunikeza yini ukuhlanganiswa okuthile kwe-CRM yakho.
2. Setha ukuhlanganisa: Uma usukhethe inketho efanelekile yokuhlanganisa, uzodinga ukuyimisa ngokuya ngemiyalelo enikeziwe. Lokhu kungase kuhlanganise ukufaka ama-plugin noma izandiso, ukulungisa izilungiselelo ezithile, noma ukukhiqiza okhiye be-API.
3. Hlola nokuxazulula inkinga: Ngemva kokusetha ukuhlanganisa, kubalulekile ukwenza ukuhlola okubanzi ukuze uqinisekise ukuthi ukuxhumana phakathi kwe-BlueJeans IVR ne-CRM yakho noma ithuluzi lokuphatha ibhizinisi lilungile. Uma uhlangabezana nezinkinga, thintana namadokhumenti omthengisi noma usekelo lobuchwepheshe ukuze uthole usizo lokuxazulula inkinga.

Uma usuqedile lezi zinyathelo, i-BlueJeans IVR kufanele ihlanganiswe ngempumelelo ne-CRM yakho noma amanye amathuluzi okuphatha ibhizinisi. Lokhu kuzokuvumela ukuthi uthuthukise izinqubo zebhizinisi lakho futhi uthuthukise ukusebenza kahle kwenkampani yakho ngokuhlanganisa ukusebenza kwe-BlueJeans IVR namandla e-CRM yakho.

12. Ungakuphatha futhi ubuyekeze kanjani okuqukethwe kwe-Interactive Voice Response (IVR) ku-BlueJeans

Uhlelo lwe-interactive voice response (IVR) ku-BlueJeans iyithuluzi elibalulekile lokuphatha nokubuyekeza okuqukethwe ngempumelelo. Ngezansi izinyathelo ezibalulekile zokwenza lo msebenzi:

1. Finyelela iphaneli yokulawula ye-BlueJeans: Ngena ngemvume ku-akhawunti yakho ye-BlueJeans bese uya kuphaneli yokulawula. Lapha uzothola zonke izinketho nezilungiselelo ezihlobene nohlelo lwakho lwe-IVR.

2. Lungiselela izinketho zesistimu ye-IVR: Uma usukwiphaneli yokuphatha, bheka isigaba se-IVR bese uchofoza kuso. Lapha ungathola zonke izinketho zokucushwa kwesistimu ye-IVR, njengokurekhodwa kokwamukela, amamenyu asebenzisanayo nezimpendulo ezizenzakalelayo. Yenza ngokwezifiso lezi zinketho ngokuya ngezidingo zenkampani noma iphrojekthi yakho.

3. Buyekeza okuqukethwe kwesistimu ye-IVR: Ukuze ubuyekeze okuqukethwe kwesistimu ye-IVR, chofoza inketho yokuhlela ehambisanayo kuphaneli yokuphatha. Lapha ungashintsha ukurekhodwa kokwamukela, imilayezo esebenzisanayo nanoma iyiphi enye into ye-IVR. Khumbula ukulondoloza zonke izinguquko ezenziwe ngaphambi kokuphuma.

Ngamafuphi, ukuphatha nokubuyekeza okuqukethwe kwesistimu ye-interactive voice response (IVR) ku-BlueJeans kuyinqubo elula nephumelelayo. Ngokulandela izinyathelo ezishiwo ngenhla, uzokwazi ukulungisa nokwenza ngendlela oyifisayo lezi zinketho ngokuya ngezidingo zephrojekthi yakho. Qiniseka ukuthi ulondoloza zonke izinguquko ezenziwe futhi usebenzise ngokugcwele leli thuluzi elibalulekile ekuxhumaneni kwakho kwebhizinisi.

13. Izinselele nezimo zesikhathi esizayo ekusetshenzisweni kwezinhlelo ze-interactive voice response (IVR) ku-BlueJeans

14. Iziphetho: Izinzuzo ezibalulekile kanye nezincomo zokuqalisa uhlelo lokuphendula ngezwi (IVR) ku-BlueJeans

Ukusebenzisa uhlelo lwe-interactive voice response (IVR) ku-BlueJeans kunganikeza inani lezinzuzo ezibalulekile. Okokuqala, lolu hlelo luvumela abasebenzisi ukuthi bafinyelele ulwazi nezinsizakalo ngokushesha nangempumelelo ngokusebenzisa imiyalo yezwi. Lokhu kwenza inqubo yokuxhumana ibe lula ne-BlueJeans futhi konga abasebenzisi isikhathi njengoba kungadingeki bazulazule kumamenyu nezinketho besebenzisa izixhumanisi zezithombe.

Ukwengeza, i-IVR inikeza ikhono lokwenza ngokwezifiso ukusebenzisana namaBlueJeans ngokuya ngezidingo zomuntu ngamunye kanye nokuthandwayo. Abasebenzisi bangamisa imiyalo yangokwezifiso ukuze bafinyelele kalula izici ezithile noma ulwazi olufanele. Lokhu kuvumelana nezimo ekusebenzisaneni kuthuthukisa ulwazi lomsebenzisi futhi kukhulisa ukusebenza kahle ekusebenziseni i-BlueJeans.

Ukuze usebenzise ngempumelelo uhlelo lwe-IVR ku-BlueJeans, kubalulekile ukulandela izincomo ezimbalwa ezibalulekile. Okokuqala, ukuhlaziya okuphelele kwezidingo kanye nezidingo zabasebenzisi kufanele kwenziwe. Lokhu kuzohlonza izici namasevisi okufanele atholakale ngohlelo lwe-IVR. Ngaphezu kwalokho, kubalulekile ukuklama isakhiwo esicacile nesilula ukusilandela, esinezinketho namamenyu ahlelwe kahle. Lokhu kuzokwenza ukuzulazula kube lula futhi kugweme ukudideka kubasebenzisi. Okokugcina, ukuhlolwa okubanzi kufanele kwenziwe ukuze kuqinisekiswe ukuthi isistimu ye-IVR isebenza kahle, ihlonza futhi ilungise noma yiziphi izinkinga noma amaphutha angase avele ngesikhathi sokusebenzisana.

Sengiphetha, ukusebenzisa uhlelo lwe-interactive voice response (IVR) ku-BlueJeans kunganikeza isixazululo esisebenza kahle nesikakala sokuthuthukisa ulwazi lwamakhasimende kwezokuxhumana ngocingo. Ngokusebenzisa amakhono athuthukile e-BlueJeans, njenge-ID yofonayo, ukuqoshwa kwezingcingo, nokuhlanganiswa nezinhlelo ze-CRM, ungakha i-IVR eyenziwe ngokwezifiso kakhulu eklanyelwe izidingo ezithile zenkampani yakho.

Ngokulandela i- izinyathelo kanye nokucatshangelwa okukhulunywe ngakho kulesi sihloko, ungaklama futhi ulungiselele i-IVR ephumelelayo ku-BlueJeans. Khumbula ukuthi ukuhlela ngokucophelela, ukuchaza ngokucacile izinketho namamenyu, nokuhlola njalo ukusebenza kuzoba ukhiye wokuqinisekisa ukusebenza kahle kohlelo lwakho lwe-IVR.

Njengoba uqhubeka nokuthuthukisa isistimu yakho ye-IVR, ungaphinda uhlole okunye ukusebenza okuthuthukisiwe kwe-BlueJeans nezici, ezifana nomzila wezingcingo ohlakaniphile, ukuhlanganiswa nezinhlelo zokusebenza ze-AI, kanye nokuzenzakalela kwemisebenzi eyengeziwe. Lokhu kuzovumela ukusebenza kahle okukhulu kanye nokukhiqiza ekusebenzelaneni kwakho ngocingo, ngaleyo ndlela kuthuthukise ukwaneliseka kwamakhasimende kanye nokusebenza jikelele kwebhizinisi lakho.

Ekugcineni, ukusebenzisa uhlelo lokuphendula ngezwi eBlueJeans lunikeza izinzuzo eziningi yenkampani yakho, kusukela kusevisi yamakhasimende esebenza ngempumelelo ukuya ezikhathini zokulinda ezincishisiwe kanye nokukhiqiza okukhulu. Zizwe ukhululekile ukusizakala ngamakhono e-BlueJeans futhi wenze ngezifiso i-IVR yakho ngokwezidingo zakho zebhizinisi. Siyaqiniseka ukuthi lesi sixazululo sezobuchwepheshe esithuthukisiwe sizothuthukisa impumelelo yakho emkhakheni wezokuxhumana ngocingo.