Feeling like you've been scammed by MindsEye? Here's how to request a refund.

MindsEye has gone from being one of the most anticipated releases of 2025 to becoming a a real headache for thousands of players around the world. What promised to be a new sandbox gem, sponsored by former Rockstar North president Leslie Benzies, ended up mired in controversy after a launch plagued by bugs, performance issues, and a massive wave of refund requests.

During the first weeks after its release, the game has not only been harshly criticized for its technical state, but The situation has triggered exceptional measures by platforms such as PlayStation, Microsoft and Steam. If you too are wondering how you can Request a refund for your MindsEye purchaseHere you will find all the details, steps, and specifics of this highly publicized case.

Why has this wave of refunds occurred with MindsEye?

The story of MindsEye has been a hot topic due to the huge expectations generated during its development, especially due to the presence of such powerful names as Leslie Benzies and the Build A Rocket Boy studio. However,, the first tests and initial reports after the launch set off alarm bells among players:

• Serious bugs and graphical glitches: From visual glitches to constant crashes, users have reported all kinds of problems that have prevented them from enjoying the title normally.
• Poor optimization: Frame rates drop even on next-gen consoles like the PS5 Pro, breaking some promises like the advertised 60 fps.
• Gameplay issues and faulty AI: In addition to performance, NPC AI and overall stability have been heavily criticized.
• Absence of previous reviews: Build A Rocket Boy didn't offer review codes before its release, further fueling distrust.

The situation has inevitably brought to mind the troubled launch of Cyberpunk 2077, exacerbated by a storm of criticism on social media and the publication of videos featuring hilarious bugs. In this context, the major platforms have begun refunding affected players, something unusual in the industry, especially on PlayStation.

The reaction of the major platforms: Who's returning the money?

Some of the most relevant details about MindsEye's refunds highlight the uniqueness of the case:

• Play Station: The company has deviated from its usual policy of not allowing refunds on downloaded and/or played digital games and is now broadly accepting refund requests.
• Steam: Valve's platform flexibly applies its standard policy: a refund can be requested if the user has played for less than two hours. However, complaints have arisen because the game begins with long cinematics, which could make it difficult to reach that limit in real-time playtime.
• Microsoft/Xbox: Although there is no official confirmation of a special policy, several users have reported successful refunds after explaining the technical issues they experienced.

The exceptional nature of these refunds suggests that MindsEye's situation has been serious enough that Sony, traditionally inflexible, has opted to favor its users by offering a refund.In fact, in internal communications and support responses, the PlayStation team has gone so far as to describe the case as “similar to Cyberpunk 2077,” which was even removed from the PS Store for six months.

PlayStation Case: How to Request a MindsEye Refund on the PS Store

If you purchased MindsEye digitally from the PlayStation Store, Right now you have the option to request a refund even if you have already started playing.Here's what we know about the procedure and the official responses:

1. Go to the PlayStation support page: Go to the section of Official Sony PlayStation help (https://www.playstation.com/es-es/support/).
2. Select the option to return a purchase: Look for the specific section for refunds on digital games. You'll usually be asked to log in and select your purchase.
3. Describe the problem: Explain the glitches and poor performance you've experienced with MindsEye. Many users received automated responses admitting that PlayStation is already aware of the issue and is investigating the situation..
4. Confirm the return: In most cases, support has approved the request as a "gesture of goodwill," returning the full amount even if only part of the title has been played.

Users on networks like Reddit have shown screenshots of the process, where PlayStation acknowledges that an exception is being made due to the seriousness of the case and that they are even considering temporarily removing the game from its digital store.

The Steam process and the specifics of refunds

If you purchased your copy of MindsEye on Steam, the standard policy is:

• You can request a refund if it's been less than 14 days since purchase and you've played less than two hours.
• You must request it from the Steam help page, selecting the game and explaining your reasons.

However, Several users have expressed frustration because the game includes many non-interactive cinematics at the beginning., which could cause the time played (according to Steam) to quickly reach the two-hour limit and make it impossible to request a refund in time. Despite this, there have been successful cases if the issue is detailed and the title's technical shortcomings are mentioned.

On Steam, negative reviews and complaints for this reason have skyrocketed, so It is advisable to proceed quickly if you want to qualify for a refund.

What if I bought MindsEye on Xbox or Microsoft Store?

Microsoft and Xbox typically apply a return policy for very clear cases of malfunction, although they are somewhat more flexible than Sony:

• Access the official Xbox support website (https://support.xbox.com/en-us/help/subscriptions-billing/buy-games-apps/refund-orders).
• Select your MindsEye order and request a refund., explaining the errors and unsatisfactory experience.
• If you succeed, You will receive a full refundNumerous users have indicated that, by explaining the context and the errors, support has given the green light for the refund.

As usual, each case is reviewed individually, and the key is to document errors and failures to meet the expectations promised by the game.

Reasons given by players and Build A Rocket Boy's response

Social media and specialized forums like Reddit and Twitter have been filled with testimonies from disappointed players, Many of whom cite one or more of the following reasons to justify their request for reimbursement:

• The game does not meet the advertised characteristics: Low FPS even on powerful hardware, instability and unexpected crashes.
• Poor global optimization: Bugs of all kinds, from graphical glitches to errors that prevent progress in the story.
• Unkept promises: Like the 60 FPS experience on PS5 Pro, which doesn't match reality.
• Game received without previous reviews or analysis: Many felt cheated by the lack of objective information before acquiring the degree.

In response to public pressure, Build A Rocket Boy has issued several statements apologizing and assuring that they are working day and night to release patches and fix major bugsAccording to the study itself, most of the problems are related to a memory leak, so they hope to fix the optimization soon:

“Our priority is to ensure all players enjoy the same quality experience, and we continue to release updates and fixes as we identify them. We appreciate your support and patience during this challenging time.” There have already been promises to release an emergency patch, but the community is still waiting for significant improvements.

Tips for successfully processing a MindsEye refund

• Act quickly: The sooner you start the process, the better your chances of getting a refund, especially on Steam due to the limited hours played.
• Document all errors: Take screenshots, note down error codes, and compile any official responses received from support.
• Mention the statements and similar cases: Pointing out that this is an exceptional situation (like with Cyberpunk 2077) and that PlayStation, Steam, and Xbox are accepting returns helps your request be considered more flexibly.
• Don't be discouraged: If the first response is no, persist and provide more details; support often reviews the case and ultimately approves the refund.

On platforms like PlayStation, the automated support response itself states that they are "aware of the optimization and are investigating it," which is a good basis for claiming your rights as a consumer.

MindsEye's temporary withdrawal from digital stores and the future of the game

The seriousness of the situation has led to the fact that, at the height of the controversy, MindsEye has temporarily disappeared from some digital stores to prevent new players from continuing to experience a poor experience until updates address the most serious issues.

This practice This was already the case with Cyberpunk 2077.which was delisted for several months until the studio managed to stabilize it with patches and fixesWhile there's no official confirmation yet of an indefinite removal of MindsEye from the PlayStation Store or Xbox, the possibility is on the table if the technical situation isn't addressed quickly.

The developers have promised continue informing the community and working on the problems detected, which leaves the door open for those who wish to play it again in the future to do so under better conditions if the game is stabilized.

Current ratings on both consoles and PC show that 60% of users consider their experience negative, although some highlight the potential of the story and gameplay if the technical bugs are fixed.