How to fix the PS4 to PS5 profile transfer problem

Last update: 30/12/2023
Author: Sebastian Vidal

If you are one of the lucky ones who has been able to get a PlayStation 5, you are likely to come across the problem transferring profiles from PS4 to PS5. Fortunately, there is a quick and easy solution to this problem. In this article, we will explain to you step by step how to fix profile transfer issue from PS4 to PS5, so you can enjoy your games and progress without setbacks on your new console.

– Step by step ➡️ How to fix the problem of transferring profiles from PS4 to PS5

How to fix the PS4 to PS5 profile transfer problem

  • Check your internet connection: Before transferring, make sure your PS4 and PS5 are connected to the internet to make the process easier.
  • Update the software: Make sure both your PS4 and PS5 are updated with the latest software to avoid compatibility conflicts.
  • Make a backup: Before transferring profiles, back up your data to the cloud or an external storage device just in case.
  • Sign in to your PlayStation Network account on both devices: Make sure you are using the same account on both consoles to make transferring profiles easier.
  • Follow the on-screen instructions: On the PS5, go to Settings > System > PS4 Data Transfer to start the transfer process and follow the on-screen instructions.
  • Please wait for the transfer to complete: Depending on the amount of data you are transferring, the process may take a while, so be patient and do not interrupt the transfer.
  • Verify that the transfer completed successfully: Once the transfer is complete, make sure all your profiles and data are available on your PS5 before disconnecting your PS4.
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Q&A

How do I transfer my profile from PS4 to PS5?

  1. Insert your PS4 game into your PS5.
  2. On the PS5 home screen, select the PS4 game and choose “Transfer PS4 Data.”
  3. Follow the on-screen instructions to complete the profile transfer.

Why can't I transfer my profile from PS4 to PS5?

  1. Verify that you are using the same PlayStation Network account on both systems.
  2. Make sure both systems are connected to the Internet.
  3. Check that games support data transfer.

Can all my profile data be transferred from PS4 to PS5?

  1. Some data, such as saved games, trophies, and settings, can be transferred to your PS5.
  2. Data from PS4 games that are not compatible with the PS5 may not transfer.
  3. You may need to redownload some games and apps on your PS5.

What should I do if my profile transfer from PS4 to PS5 is interrupted?

  1. Restart both your PS4 and PS5 and try the transfer again.
  2. Verify that both consoles are connected to a stable power source.
  3. Check the Internet connection on both systems.
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Is it possible to transfer digital purchases from my PS4 profile to PS5?

  1. Digital purchases associated with your PlayStation Network account will be available on your PS5.
  2. Verify that you are using the same PSN account on your PS4 and PS5.
  3. Digital purchases should automatically transfer to your PS5 when you sign in to your account.

What is the easiest way to transfer my profile from PS4 to PS5?

  1. Use the PS4 to PS5 data transfer feature from the PS4 game menu on your PS5.
  2. Follow the on-screen instructions to complete the transfer process.
  3. Once the transfer is complete, you will be able to enjoy your PS4 profile on your PS5.

What if I can't transfer my profile data from PS4 to PS5?

  1. Verify that you are using the same PlayStation Network account on both systems.
  2. Make sure both systems are updated with the latest version of system software.
  3. Check the list of games that support data transfer to make sure your games are included.
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Can I transfer multiple PS4 profiles to a single PS5?

  1. Yes, you can transfer multiple PS4 profiles to a single PS5.
  2. Each profile must follow the transfer process individually.
  3. Once the transfer is complete, you will be able to access all profiles on your PS5.

What happens to my saved games when I transfer my profile from PS4 to PS5?

  1. Saved games from games that support transfer will be transferred to your PS5.
  2. You may need to redownload saves from unsupported games.
  3. Check the list of games supported for transfer for more details.

What should I do if I can't find my PS4 profile on my PS5 after the transfer?

  1. Verify that you are using the same PlayStation Network account on both systems.
  2. Restart your PS5 and check if the PS4 profile appears after the restart.
  3. If the issue persists, please contact PlayStation Support for assistance.