Logitech G Hub not detecting your keyboard or mouse: troubleshooting guide

If your Logitech G HUB says it can't detect your keyboard or mouse, don't worry: it's a fairly common issue, and luckily, it has a solution. In this guide, we've rounded up the most common causes and methods that have been proven to work, from a clean reinstall to advanced hardware checks in Windows. The goal is to get your team recognized again and your profiles working without headaches..

In addition to the basic steps (changing USB ports or reinstalling), you'll see less obvious procedures that make a difference, such as cleaning up installation remnants, checking G Hub automatic profiles, or detecting IRQ conflicts on your system. With these tricks you can solve the "Connect your Logitech G GEAR" message even on compatible devices like the legendary Logitech G102.

Why G HUB doesn't recognize your keyboard or mouse

When G HUB doesn't detect peripherals, it's usually due to a combination of software, drivers, and settings. The most common reasons include corrupt installations, G HUB services not starting, wayward USB ports, and conflicts with other devices or programs..

In many cases, the problem is that the G HUB installation has been damaged by failed updates or remnants of previous versions. It is also common for Windows to block power to USB ports, for duplicate HID devices to exist, or for the firewall to prevent communication between the service and the device..

Another source of confusion is the automatic profile system. If you activate it and run a game without having the profile configured, G HUB may apply default settings, making you believe it has "forgotten" your customized configurations..

Finally, in environments with many peripherals, cards and controllers, a resource conflict may arise. In Windows, IRQ conflicts or problematic devices can affect how USB devices are enumerated and managed..

To summarize the signs: persistent “Connect your Logitech G GEAR” message even though the device is supported, profiles resetting when launching games, and intermittent detection when switching ports. All these clues point to solvable causes with orderly steps..

Quick and complete solution: clean reinstallation of G HUB

The most effective way to resolve erratic detection is a completely clean reinstallation. Simply uninstalling isn't enough; you need to remove residual folders and temporary files. Make a copy of your profiles if you need them and follow these steps calmly..

1. Uninstall G HUB from Control Panel: Start button > type Control Panel > Programs > Uninstall a program > locate Logitech G HUB and uninstall it. Close any G HUB windows before starting to avoid blocked processes.
2. Open File Explorer and then initiate a shutdown, but When Windows asks if you want to continue with the shutdown, press CancelThis trick leaves the system in a very clean state with just the bare minimum running (Explorer and essential services), reducing the likelihood of files being in use.
3. On the system disk, go to Program Files (and Program Files (x86) if applicable) and completely deletes the LGHUB, Logi and Logitech foldersIf any of them persist, close Logitech processes in Task Manager and try again.
4. Press Win + R, type %appdata% and also %localappdata% and search any trace of “G HUB” or related names. Carefully delete the folders you find (they are user data and caches that should be cleared).
5. Go back to Win + R, type %temp% and delete all temporary contentIf something won't delete, check the box to apply to similar items and skip those files. If the progress bar gets stuck at 99%, close the window and continue.
6. Restart the PC and Download the latest version of Logitech G HUB from the official website. Install as an administrator, and if you're using a third-party antivirus, temporarily disable it during installation to avoid crashes.

This procedure often resolves persistent detection failures. In extreme cases, a clean installation of the operating system can also fix deep problems., although it is a more drastic measure that will normally not be necessary if you follow the exhaustive deletion of folders and temporary files.

Additional tips during reinstallation: disconnect non-essential peripherals, use a USB port directly on the board (rather than passive hubs), and avoid extenders while testing. The fewer interfering factors, the easier it is to isolate the source of the failure..

Message “Connect your Logitech G GEAR” with a compatible device (e.g. G102)

If you just bought a mouse like the Logitech G102 and G HUB keeps asking you to plug it in, even when it's plugged in, consider a combination of version, port, and drivers. It is a typical symptom of corrupt installation or problematic USB enumeration.

Start with the simple things: change USB ports (try a USB 2.0 if you were on 3.0/3.2), remove any intermediate adapters and hubs, and check the cable. Testing the device on another PC helps confirm whether the fault is with the equipment or the peripheral..

Make sure you have the latest version of G HUB and that you are not using any other vendor suites (e.g., Razer, Corsair, or ASUS software) that intercept HID devices. Disable third-party utilities that manage lighting or macros during testing..

In Device Manager, show hidden devices and remove duplicate or grayed-out Logitech-related Human Interface Devices, then tap Scan for hardware changes. This forces Windows to create clean inputs for the mouse or keyboard..

If your device has upgradeable firmware, use the official Logitech Firmware Update Tool (if applicable) or temporarily connect to Logitech Gaming Software (LGS) for firmware only, then return to G HUB. The key is to make sure the device exposes the correct profile to the system..

Automatic Profiles: Why Your Settings Revert to Defaults

G HUB includes automatic profiles that can be activated when you open games. This system is usually disabled by default, but if you enable it and a game's profile is empty, G HUB starts from the default values ​​and seems to "reset" your settings.

The solution is simple: go into your game profile, add the settings you need (DPI, mappings, lighting) or clone your base profile to the game. This way you ensure that when the profile is activated, it will do so with your preferences and not with the basic template..

If you don't want anything to change when you open a game, disable automatic switching for that title or disable automatic profiles in general. You will gain consistency if you prefer to carry a single global profile.

Remember that you can lock profiles to prevent accidental modifications and that there is an export/import option. Backing up your profiles saves you trouble after reinstallations or updates..

Advanced Diagnostics in Windows: IRQ Conflicts and Problematic Devices

If the problem persists after following the steps above, it's a good idea to investigate possible hardware issues. Windows offers a very useful view for this. With a quick scan you can detect resource crashes or unstable devices..

Open Run (Win + R), type msinfo32, and press Enter. In the tree on the left, go to Conflicts/Sharing and examine the right pane. Check for devices that suspiciously share the same IRQ or other resources..

In that same tool, check the section called “Forced Hardware” (if it appears) and also Components > Problematic Devices. If you see items listed there, note down the identifier and status to take action in Device Manager..

Next, disconnect all non-essential peripherals. Leave only the keyboard and mouse connected, and start plugging them in one by one until the error reappears. This incremental method allows you to discover the culprit device or port that causes the conflict..

Other helpful measures include switching the mouse/keyboard to a different controller port (e.g., rear panel instead of front), updating chipset/USB array drivers, and checking for new BIOS/UEFI updates. A chipset update can resolve subtle USB enumeration issues.

Other checks that make a difference

G HUB Services: Open services.msc and verify that Logitech G HUB and Logitech G HUB Updater are set to Automatic and running. If they are not, uninstall them and try detection again..

Permissions and Firewall: Launch G HUB as Administrator the first time after reinstallation and allow access through the Windows Firewall if prompted. A local network block may prevent the service from communicating with internal modules..

USB Power Saver: In Control Panel > Power Options > Advanced Settings, disable USB Selective Suspend. In Device Manager, for each USB hub and HID device, uncheck "Allow the computer to turn off this device to save power." This prevents Windows from sleeping the port and causing phantom disconnects..

Hidden Devices: In Device Manager, View > Show Hidden Devices, uninstall any unused Logitech or HID phantom inputs. After cleaning, use the "Scan for hardware changes" option to refresh the tree..

Windows Update and Restarts: Install pending updates, restart, and test. Many times a proper reboot after patching leaves G HUB working without any further adjustments..

Quick FAQ

Is my Logitech G102 compatible with G HUB? Yes, the G102 is compatible. If it doesn't detect it, perform a clean reinstall and change the USB port. Testing on another computer will help isolate the problem.

Can I use Logitech Gaming Software (LGS) instead of G HUB? On modern devices, G Hub is recommended. LGS can be used to update older firmware, but in general, it's best to use a single software package to avoid conflicts.

I see profiles that activate automatically and change my DPI. Check that the game's automatic profile has your settings or disable automatic switching. Lock the profile if you don't want accidental changes.

The uninstaller does not delete everything. Manually delete folders in Program Files (LGHUB/Logi/Logitech), AppData (Roaming and Local), and empty %temp%. If anything is stuck at 99%, close it and continue; it will disappear after a restart.

I use a USB hub and detection failsConnect the device directly to the motherboard (rear ports) to avoid power or hub latency limitations. If this improves, consider a powered hub or maintain a direct connection.

What do I do if none of this works? In addition to msinfo32, check the Event Viewer for USB/HID errors, update the chipset/BIOS, and test the device on another computer. In extreme cases, a clean installation of the operating system can eliminate persistent conflicts.

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With a thorough cleaning of G HUB, a review of ports and profiles, and checking for possible conflicts in Windows, it is usual to recover detection without complications. Spending a few minutes sorting out setup, USB power, and auto profiles is usually enough to get your keyboard and mouse appearing instantly in G HUB..

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Cristian Garcia

Passionate about technology since he was little. I love being up to date in the sector and, above all, communicating it. That is why I have been dedicated to communication on technology and video game websites for many years. You can find me writing about Android, Windows, MacOS, iOS, Nintendo or any other related topic that comes to mind.