- The Galaxy S25 Ultra has a possible defect in the ultra-wide-angle lens (0.6x) that causes shaking and mechanical sounds.
- The failure prevents proper focusing and affects the device's photographic experience from the first use.
- Samsung has yet to offer an official solution, although authorized service centers have identified the cause as a hardware issue.
- Replacing the camera module seems to be the only effective solution, and users can rely on the warranty for this.
El Galaxy s25 ultra, Samsung's latest flagship since its launch, has garnered attention for its advanced photographic capabilities, but Not everything is as perfect as it seems at first glance. Several users have begun sharing worrying experiences related to the device's new ultra-wide-angle lens, specifically when using the 0.6x zoom mode.
The problem manifests itself in the form of a intense vibration accompanied by a clearly audible mechanical noise, something that is far from the normal behavior of an optical stabilization system. This situation seriously affects the approach, making the sensor practically unusable under these conditions.
What's happening with the ultrawide camera?
From multiple tech forums to official Samsung support channels, There are accumulating testimonies about this problem. Most point out that the defect appears from the moment the phone is taken out of the box, which indicates that This is not damage caused by use or accidental drops.Users in the United States, Europe, and India have echoed similar reports.
Videos posted by those affected show how, When you activate the camera mode at 0.6x, the sensor vibrates aggressively and emits a metallic rattle, In addition to consistently failing to focus correctly. Some compare the level of movement to that of a device that has been internally hit, even though no impact has occurred. Also, if you're looking for information about webcams with problems, you might find something useful.
In attempts to fix this, S25 Ultra owners have tried from reboots to clearing the camera app cache or data, with no improvement. Everything points to the fact that we are facing a physical failure and not a programming error or poorly implemented update.
In the absence of solutions from Samsung, Some users decided to go to the brand's authorized service centers. In several cases, technicians confirmed that the source of the problem lies in a hardware defect in the camera module, which requires complete replacement to correct.
A user reported that, after taking his device to the official technical service, all the camera modules of the terminal were changed, and after this intervention, the faulty behavior disappeared completely. Others have shared similar experiences, reinforcing the hypothesis that this is a series of units affected from the factory.
Hitherto Samsung has not issued an official statement regarding this issue, raising concerns among those who have not yet experienced the problem but fear it could appear in the future. In the meantime, the only way out seems to be to turn to warranty coverage, which, fortunately, is available on all Galaxy S25 Ultra devices for the first year after purchase.
What to do if you have a Samsung Galaxy S25 Ultra
If you are one of those affected, The general recommendation is to contact a Samsung authorized technical center as soon as possible, Avoid wasting time on homemade solutions that have already proven ineffective. Trying to force the use of the 0.6x zoom or manipulating the device in the hope that the problem will disappear can actually make the situation worse.
From various forums it is insisted that document the failure by video before going in for repairs, to facilitate contacting technical support. It's also advisable not to delay contacting support, as any delay could complicate coverage if the fault worsens or is later missed.
As this is presumably a manufacturing fault, Samsung should take care of the replacement at no additional cost to the user., either by replacing the defective components or providing a new device if necessary. In some isolated cases, the latter option has been applied, especially if the phone had more than one anomaly or damage resulting from the camera failure.
The situation calls into question the reliability of the Galaxy S25 Ultra's new ultra-wide-angle sensor, A key component that had been touted as one of the model's notable improvements over its predecessor. Reports of abnormal behavior in the Galaxy S25 Ultra's ultrawide lens consistently point to excessive vibration, rattling noise, and erratic focusing, visible from the first use in many cases.
Attempts to resolve the issue through reboots or cache clearing have been ineffective, and authorized service centers confirm that the problem is a hardware failure. Although Samsung has not yet offered a public solution, its technical service is replacing defective modules under warranty, which is currently the only effective way to resolve the problem.
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